« on: June 1, 2007, 09:46 PM »
I just wanted to give you guys another perspective. If you frequent Fatwallet or Slickdeals, then you become no stranger to price/coupon mistakes. In reality, HTS response is fairly decent in giving you an option to cancel if you don't want. To give you an example of a BAD response. . . a few years ago there was a Staples online coupon that was posted on all the major deal sites. After using it and receiving the merchandise, Staples charged us full price with NO NOTICE. I complained to my credit card company and faxed in my order showing that I paid the proper amount. Staples responsed by accusing me of using a fake coupon (even though their system accepted it) from a website I had never even heard of. They left a negative mark on my credit and my credit card company sided with them, so I dropped that credit card. So in reality, I believe HTS's response is really just the run of the mill you would expect from a price/coupon mistake. Only very few times a year do retailers live up to online price mistakes.