« on: April 16, 2009, 05:18 PM »
Mattel has finally addressed the issue with the Mer-Man orders and say they have fixed the problem. This was posted on Facebook ..
"Hey MOTU fans,
Well looks like Mer-Man swam away way faster than we expected!
I wanted to let fans know we are WELL aware of some major technical problems yesterday with Mer-Man's sale. A lot of this was caused by the sheet amount of overwhelming fan support for the line with so many fans logging on to buy one at once.
We have immediately taken corrective measure so that this never happens again and I personally apologize to any fan who had trouble ordering the Ocean Warlord. It was unfair for you not to be able to get a figure do to a huge spike in hits on the site. We have a new Castle Grayskull sized super server dedicated to the site and are now better prepared for larger traffic on sale days.
We have also corrected the problem with international orders and they should not have trouble ordering when Mer-Man goes back on sale in a week or two.
Honestly, we had the same number of units yesterday for sale as we did for Beastman, and it took 41 days for Beastman to sell out. It is always a careful game we play to produce just enough for fan demand without overproducing which would kill the line. (to paraphrase fans from a few years ago...)
As announced we do have more Mer-Man figures coming before the end of April. By the time we increased production, we had to send Mer-Man in two separate shipments. It is the same run, they all just didn't make the same boat.
Going forward, we have increased production on Zodac and Hordak as well, but the full production of both of these figures should be available on the same day. If the second shipment of Mer-Man also sells out as quickly we will look at increasing overall production yet again until we get the number just right so the figure is online for at least a week or so! We do WANT to get these to fans after all.
As for concerns about quantities, we have looked at the numbers and honestly there are so very few fans ordering anything more than 3 units. By far, 1, 2 and 3 per person are the OVERWHELMING most common orders. We will keep up to ten available for international fans who want to save on shipping.
I will update everyone ASAP once we confirm the second on sale date for Mer-Man. We will continue to work with all of our fans to improve shipping, customer service options and buying options to make this as smooth a process as possible. You have my Mattel word!
Thanks for hanging in there!
Well thats good, looks like I and anyone else who missed out due to this error will have a fair shot at him the next time!