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Saga '02-'04 / Re: Silver Fett On Sale on NOW!
« on: September 2, 2003, 04:41 PM »
This is getting to the point of me having a very negative opinion of Paizo...
I've done several things now to alleviate the problem myself and Paizo has done jack when they SHOULD be in their office expecting problems.
1st, of course I emailed their customer service and gave them my name and address regarding the issue... They've yet to reply to me, and honestly the way I've been treated in my next step I can't imagine they WILL reply anytime soon.
2nd, I called... Now, mind you there's no legitimate customer service # for Paizo... For whatever reason they've decided CS #'s are for chumps so they have a Subscription line which is long-distance by the way. Oh joy! Now every screwed up call to them costs me! Thank you Paizo!
So I called, and it rings and it rings and it rings and it rings... Then, finally... You get the option of waiting on the line "while they connect you" or punching 1 to talk to someone in distribution.
Well I waited, and what's it do? It goes to some woman's voice mail box who is "Not in the office today". WTF!?!?! Where is she? Should she NOT be sitting at a computer dealing with the myriad of problems Paizo customers have? God knows I wish she were.
So, in the end I'm not gonna get my Fetts tonight it appears... And this is the kinda junk that Wizards of the Coast did BETTER. You could call and actually get a human being on the phone to berate when they had stupid stuff go on... Paizo have one woman apparantly, and she's outta town so when you're having an issue with your subscription you're just SOL about it.
God I hate damn near any company affiliated with Star Wars anymore. None of them are run right and just give you a headache in the long-run.
I've done several things now to alleviate the problem myself and Paizo has done jack when they SHOULD be in their office expecting problems.
1st, of course I emailed their customer service and gave them my name and address regarding the issue... They've yet to reply to me, and honestly the way I've been treated in my next step I can't imagine they WILL reply anytime soon.
2nd, I called... Now, mind you there's no legitimate customer service # for Paizo... For whatever reason they've decided CS #'s are for chumps so they have a Subscription line which is long-distance by the way. Oh joy! Now every screwed up call to them costs me! Thank you Paizo!
So I called, and it rings and it rings and it rings and it rings... Then, finally... You get the option of waiting on the line "while they connect you" or punching 1 to talk to someone in distribution.
Well I waited, and what's it do? It goes to some woman's voice mail box who is "Not in the office today". WTF!?!?! Where is she? Should she NOT be sitting at a computer dealing with the myriad of problems Paizo customers have? God knows I wish she were.
So, in the end I'm not gonna get my Fetts tonight it appears... And this is the kinda junk that Wizards of the Coast did BETTER. You could call and actually get a human being on the phone to berate when they had stupid stuff go on... Paizo have one woman apparantly, and she's outta town so when you're having an issue with your subscription you're just SOL about it.
God I hate damn near any company affiliated with Star Wars anymore. None of them are run right and just give you a headache in the long-run.

That'd be ideal and appreciated haha.