^^ Do you mean the mini sets where you make an X-Wing from 20 pieces and its an inch long, or do you mean small sets like army builder packs?
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Do I need to step on it too? Or throw it around a bit? Play fetch with a dog? Any other stereotypical insults to postal workers I should include?
I don't see why they have to play the victim in that relationship. As the client, they should have ALL the leverage. "Hey, start doing a better job making our toys or we will take our business elsewhere". Enough of this wag the dog stuff.