« on: February 13, 2004, 10:32 AM »
OK, so here is the deal. I really need your help on this one.
I get an e-mail from the guy late last night... here is the jist of it. Bold face is the buyer's comments...
1. - Sorry for the delay, I have been away. - OK
2. - I am not happy with the way this transaction went. I damaged my phone (I was selling a cell phone) and needed a repalcement quickly. - Never told me this... until now. If I was in his shoes, my e-mail would have read like this. Hi, I just won your auction. Here is my shipping information. Can you get me a total, asap as I broke my phone, and need a replacement for a trip I am leaving on in two days....
3. - I took you almost a week to get me the final value. - Well actually it was three business days. He seems to want to count Saturday and Sunday. He is Canadian and should know the PO is closed those days.
4. - If I were a seller, there is no way I would have waited six days for payment from the buyer. I would have re-listed the item. - Well I guess I am just a nicer guy than he is.
5. - Additionally, this experience has raised concerns about your ability to ship this parcel after receiving payment. - No real response here, but in now way do I promise a time frame for shipping, but IMO shipping within 48 - 72 hours is OK. So far I have shipped the next day after reciving payment... Sounds like an excuse to me.
6. - Please understand that it is not my intention to have negative feedback exchanged on this transaction .... I would therefore like to be released from any responsibility you feel that I have to honour my original bid amount - OK, so here is the truth.. he doesn't want to pay.
Now, the other interesting item I should mention regarding his "need for a phone".. he just sold 2 (two) brand new cell phones himself. One ended about a day before mine, the other about 7 days. He seems to have no problem accessing cell phones...
If I were to let him out of it, would I not have to file a non paying bidder in order to get my fees back, or would the simple action of relisting it do that.
Part of me doesn't have a problem relisting it since it barely went for my reserve price, but I want to make sure I get my fees credited back.