« on: January 21, 2005, 06:41 PM »
I personally don't look at Apple's being content with just 10% of the PC marketshare as anything to hang their hats on. I have been very critical of Apple (rightly so, in my mind) even though I have a G5. I'm not happy with the direction of the company in the last few years, but lately, things seem different (they seemed different in the past, though, so I'm not so optimistic yet).
I think their support philosophy is lackluster. They are very expensive. They are way too expensive to service and really difficult to get serviced unless you live in a large city. I live in Dallas, and there are very few Mac service providers here. Other than CompUSA, the rest are guys who work out of their houses. Also, the 9.3.3 OS upgrade in 2001 was a piece of crap that torched several G3 series laptops (one of which was mine) due to a glitch in the program. Apple didn't feel like they owed compensation to anyone for that, and I've been turned off by them ever since. Their "use at your own risk" method of OS upgrades is heartwarming...