I talked to a TRU assistant manager (who's gotten to know myself and a friend over the last few years) prior to the event and he said he didn't even know about the "blue trooper" and he was in charge of the event itself. So if not even the in-store personnel knew about a product they were supposed to be selling...
I'm not saying this is the case regarding your friend, but I've encountered several people at TRU or Disney who have no clue about things coming into their store. You'd think there'd be some staff training leading up to special events, otherwise when a customer asks a question regarding product that's supposed to be in their store s/he gets the deer in headlights look.
Anyway, back to the point, my issue is that if you publicly state "This item will go up for preorder on 9/6" and then it goes up two days early and (pre) sells out, that's, to put it bluntly, bull****.
I'm not sure why it went early, but I kind of wonder if TRU felt shorted with the inadequate stock for Force Friday that they decided to give the disgruntled fans who got nothing something/anything even if it was a pre-order 2 days early. But then again, you and Justin (and countless others) get to be the disgruntled ones because you weren't looking for this on Friday and got nothing.
These are supposed to be released end of October (22nd, I believe). I wonder if the Clone lieutenant (and the snowtrooper) will show up then? At least that's what I heard from the TRU guy was "next month".