KB cancelled my order. Get this: I used a US address for delivery. Because my card has a billing address that is Canadian (well duh) they will not process my order. Never mind the charges would have gone ahead just fine, but I cannot even order.
Oh, I am sorely tempted to be mr. POtty mouth right f****** now. Grrrrrrr.
Can somebody here give me a hand with this. Please.
And, in the height of my own hypocrisy, I sent the following note to their customer service department:
just a note to say how remarkably dissappointed I am in KB. That your system is automated is a pathetic excuse and you are, as such, eliminating a potential market in Canada of 30 million consumers. That is indeed your choice to do so.
My greatest regret is that I filled out a remarkably positive survey that cannot be reversed. whereas you received eights and nines on the surveys, it appears that your actual level of service (at least to non-Americans) merits scores more along the lines of ones and twos.
I have never had this problem in the past with various online retailers in the US. Amazon happily takes my money (though like your organization, will not ship to Canada) as do numeorus other, smaller toy retailers. Most of the smaller retailers will even ship to Canada, realizing it is just the country next door, not somewhere on another planet.
You can rest assured that I shall not darken the proverbial doorstep of KBtoys again, be it your online service or when I am visiting the United States. You can also be comfortable in the knowledge that I shall relay this story to as many people as possible, both here and in the United States. Congratulations on your extremely effective automated system.
Please, in future, when you send emails like you have to me, don't sign them sincerely. If you were truly sincere, you would have made an effort to process the order. The credit card is fully functional and works just fine. The address given is valid and belongs to a friend in the US.
once a potential repeat customer, not so now