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Author Topic: Gentle Giant Mini-Busts  (Read 358435 times)

Offline chuckles

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Re: OT Gentle Giant Busts
« Reply #420 on: February 1, 2005, 12:51 PM »
Guess I got real lucky then. I ordered mine about 20-25 minutes ago and it went as smooth as could be. Sucks to hear about the problems they are having now.  :-\  They just better keep those orders that have already been placed while they fix things, again.  ::)
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Offline Scott

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Re: Gentle Giant Busts
« Reply #421 on: February 1, 2005, 12:54 PM »
Dale's right this is SWS.com all over again

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Offline Morgbug

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Re: Gentle Giant Busts
« Reply #422 on: February 1, 2005, 12:55 PM »
I'm now to connection outright refused ::)  I knew I should have tried a little earlier.  I got on at about 9:24 PST and it just stuffed itself at 9:30.  So close, but so far away.  

Glad you got one Jim, hadn't seen you around here for a couple of days.  
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Offline drewlam

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Re: Gentle Giant Busts
« Reply #423 on: February 1, 2005, 12:55 PM »
Well, they came through with the Luke bust for those of us who had problems.  So I'm hoping they handle this as well as they did last time.  It's pretty sad that they are having problems like this again, but as long as I get a bust I really don't care.
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Offline DSJ™

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Re: OT Gentle Giant Busts
« Reply #424 on: February 1, 2005, 12:57 PM »
Quote from: chuckles on February  1, 2005, 12:51 PM
They just better keep those orders that have already been placed while they fix things, again.  ::)

Ditto! We wants it, we needs it...My Precious! Glad I got through. Hope you guys get one. :)
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Offline Morgbug

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Re: Gentle Giant Busts
« Reply #425 on: February 1, 2005, 01:00 PM »
Quote from: drewlam on February  1, 2005, 12:55 PM
Well, they came through with the Luke bust for those of us who had problems.  So I'm hoping they handle this as well as they did last time.  It's pretty sad that they are having problems like this again, but as long as I get a bust I really don't care.

Yup, my email was sent about the same time as yours :D  I actually feel bad for the customer service staff.  They're probably all beating their heads against a very hard wall right now.  I kept the tone of the message pretty light and non-accusatory, they need no extra grief. 
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Offline Scott

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Re: Gentle Giant Busts
« Reply #426 on: February 1, 2005, 01:03 PM »
Hopefully they are better than the people at SWS.com






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Offline Morgbug

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Re: Gentle Giant Busts
« Reply #427 on: February 1, 2005, 01:09 PM »
Well, from past experience, I'd say the customer service people are.  I'm currently enjoying some fine SWS.com customer service right now ::)  I love generic form responses. 

As it stands right now, here's how I rank the customer service departments:

1. Entertainment Earth (btw, they phoned me to make sure I got the last email message they sent to confirm my order has shipped)

2. Gentle Giant - personal responses and handled the Luke Stormtrooper issue pretty well.  Not so thrilled with their cavalier attitude about shipping into Canada, but oh well, that's what I get for living in a third world country.

3.  SWS.com (or is it SSW.com?) - I have had personalized responses from them, but there is precisely zero consistency.  Now I have a real issue that should be resolved (same issue I had with EE) and I can't get any sort of response out of them, other than a computer generated one.  My order was ready to ship over a week ago, I resolved my responsibilities, but apparently they've moved on.  The items still exist in my order history, but they ain't moving >:(
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Offline jokabofe

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Re: Gentle Giant Busts
« Reply #428 on: February 1, 2005, 01:14 PM »
I was able to order two Luke Stormtrooper busts without a problem (one for me and one for a friend, the next day) - I guess I was expecting the same here with this one. Boy, was I wrong.
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Offline DualSaberMaster

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Re: Gentle Giant Busts
« Reply #429 on: February 1, 2005, 01:53 PM »
Never got the email to the link, even though I have been registered at their site for a year, and have received every one of their "updates" thus far, figures. ::)

Thank goodness for the JD front page, but then only got as far to the checkout cart before the site took a ****.

I'm really starting to hate these "internet exclusive" cluster f**ks. ::)
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Offline DSJ™

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Re: Gentle Giant Busts
« Reply #430 on: February 1, 2005, 01:59 PM »
We're sorry, but the server is very busy helping other customers... please come back later!

How much later?  :-\
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Offline Morgbug

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Re: Gentle Giant Busts
« Reply #431 on: February 1, 2005, 02:01 PM »
Quote from: DSJ™ on February  1, 2005, 01:59 PM
We're sorry, but the server is very busy helping other customers... please come back later!

How much later?  :-\

Yup, I'm still plugging away here too.  You should get your greedy ass off there and quit clogging the server. 

BTW, I just got the update from GG about the sale.  Apparently it started about an hour and a half ago ::)

Got back in, got to the billing info and guess what?  Yup, Lasso Error.  Again :'(
« Last Edit: February 1, 2005, 02:10 PM by Morgbug »
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Offline Nicklab

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Re: Gentle Giant Busts
« Reply #432 on: February 1, 2005, 02:51 PM »
Goddamn this stupid online store software!
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Offline jokabofe

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Re: Gentle Giant Busts
« Reply #433 on: February 1, 2005, 03:05 PM »
Quote from: DSJ™ on February  1, 2005, 01:59 PM
We're sorry, but the server is very busy helping other customers... please come back later!

How much later?  :-\

Obviously LATER later, 'cause I'm still getting the same message  :-\
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Offline Darthshader

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Re: Gentle Giant Busts
« Reply #434 on: February 1, 2005, 03:30 PM »
The page went up a little early, I was able to get an order in before it crashed. My CC was charged right away. (Not gloating, please do not throw anything. :P)

I think it only lasted 10 minutes.

Hang in there, guys!
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