I'm sure there's plenty of nice people who are very helpful and happy they're working where they are, but I just think it's the exception and not the rule... I worked different jobs in management for two companies right out of school, and in all the years I was with both, I found that the people who were "full time but cut just before 40 so they don't get benefits", and all while making minimum wage or barely above it, were pretty non-schelant about their jobs.
And like I say, I can't blame them... For minimum wage, should you know the store inside out? Should you know every item?
I'm sure it's not everyone, but there's also a high turn-over in retail stores too and I'm sure a lot of it is because the job's not really satisfactory for many, and they're looking to get better if they can find it.
I just know when I try dealing with the CS desk at WM, it's like they're all over-medicated. And I'd say at least 50% of the time I try returning something at Target it's like they feel they're doing me a favor instead of their job, and that I'm getting the cash back from their wallet instead of the drawer. Kind of annoying, and doesn't seem like they're all that pleased to be there... There are some bright spots though, for sure. I've had some very nice people wait on me, but they just haven't been the majority by any means.
So it becomes easy to assume they're maybe not taking the extra care to determine if this trooper belongs in the set, or if that's Darth Rectus or a Pez Dispenser I guess.