I posted this over at GH, put I'll post it here too...
When the OT animated maquettes were first revealed by GG, that was the most excited I'd been about a Star Wars product in a very long time. I couldn't wait to start collecting this line (especially since I'm quickly losing interest in all Hasbro has to offer, but that's another thread). Anyway, I ordered the GG Animated Boba Fett Maquette through Entertainment Earth, placing the order way back on 6/10/06. They're a little pricey, but I've used them before without any problems.
I got a confirmation email from EE on 10/30 saying my Boba Fett had been shipped. The package arrived on 11/2. I thought the box on my porch seemed a little thin, but didn't worry too much. I wasn't able to open the shipping box until the next day. When I did, I found not my Boba Fett maquette inside but rather a framed film-cell from the movie Serenity and an invoice for some guy that lives in Connecticut. WTF! I live in Texas!
I checked the box again, and the shipping label had my information on it, but the items inside all coincided with the invoice inside. So my shipping label got put on some other guy's box, and I'm sure my Boba Fett is somewhere in CT.
Anyway, I sent an email to customer service, and received a reply that I needed to call them. I did that this a.m., and was told that they're all out of Boba Fetts and that they would refund my $$ as soon as I returned the film cell. I told the rep. (she was very helpful) that was unacceptable; I wanted my refund now. I will return the film cell, but I believe EE should refund my $$ simply due to their error -- I ordered a Boba Fett, my cc was charged for a Boba Fett, they no longer have any Boba Fetts, so give me back my money. After that very simple explanation, she emailed me a claim form that I have to mail back (well that's gonna cost me another $.39) to process the refund.
I had all the other maquettes on pre-order with EE, but this experience, coupled with their higher prices, finally convinced me to switch all my preorders over to RazorsEdge today. As soon as I get my refund I'll be cancelling all my orders with EE.
But now I'm left scrambling trying to find a Boba Fett maquette. RazorsEdge wasn't offering them anymore. I'll probably just end up using eBay, unless anybody else has a suggestion. Hmmm? Any help?