Author Topic: Brian's toys  (Read 297 times)

Offline MattCBR

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Brian's toys
« on: August 1, 2012, 11:47 PM »
Just thought I'd give a review on brianstoys.com on a transaction that could have been a bad experience.

On 7-25-12 I ordered a C-9 red card POTF (hologram) storm trooper MOC for $18 shipped... I recieved a C-9 red card POTF (non-hologram) storm trooper.

I e-mailed their customer service and a gal named Heather promptly responded, looked into trying to mail me the right figure, and e-mailed me the next day and apologized that it was actually sold out. She gave me a full refund and said I could keep the figure that was mistakenly sent to me.

It sucks the online store wasn't up to date, but I'm impressed with the customer service.

Offline Jesse James

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Re: Brian's toys
« Reply #1 on: August 6, 2012, 01:52 AM »
Brian's takes some flak on sites, but IMO they've always been good to me.  I've bought off them in the past and they're prompt and professional about correspondence.  I've sold a little to them in the past too when I had extra to unload and nobody interested. 

Can't complain here.
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Offline Greg

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Re: Brian's toys
« Reply #2 on: August 6, 2012, 03:11 PM »
I'll vouch for Brians Toys as well. I recently sold a few figures to them, and they offered a fair price and even paid for shipping. Payment and communication was made in a timely manner. I knew ordering from them was fine due to past experiences, but this was my first time selling to them and I was pleased with the experience.

Offline iFett

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Re: Brian's toys
« Reply #3 on: August 6, 2012, 03:35 PM »
I "grew up" on Brian's Toys before I figured out eBay and other online sites in the early 00's.  I just moved to WI and it felt just kinda cool there was this Big Toy Store not far from where I lived.  Granted some of their stuff may be overpriced, but I got most if not all of my POTF2 stuff from them at mostly bargain prices back then (didn't start collecting SW until after 2000)  I think I even spoke with Brian once or twice regarding some orders that weren't received in good shape and he took care of me.
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