The last couple years I have been noticing a figure swapper striking at my local TRU. Kind of annoying when I see a wave put out, see the package of a figure I want, only to find a POTF2 figure swapped into the bubble.
The last couple months it really heated up. Every week, every other week, I'd find 2 more. I started turning the figures into Customer Service everytime, explaining what to look for, gotta say, they could not give a ****. I said to them, one of these times I'm gonna show you these figures, and you'll say, "Yeah, that guy just returned those 30 minutes ago, I know who that was!" But no they didn't really care much about possibly stopping them.
So today I am in there and find 2 more swapped out. This time, I show the manager. It took him a minute to understand what was happening, only after I put 2 of the same figure side by side, showed him the swapped one, and the real one. The take home message? "Nah we can't really do anything about that." Actually he seemed kind of impressed how the swap was so flawless and seamless.
So there it is. Showed everyone from customer service to the store manager. Nobody cares.
If I were the manager, I would say, okay, CSM reps, for the next month anyone who receives a star wars figure return, call me over. They would have this guy in 1-2 weeks.
But I am telling you they just don't care to stop it, and quite frankly, actually seemed kind of impressed.