The initial complaints were for KEBco charging customers' cc for the balance even though the orders wouldn't ship for several weeks. Some were annoyed that it took 2-3 weeks to get an email response.
One writer relayed the crappy correspondence he had with "Scott"; a "he said, she said" about when his order would ship.
Ken, the owner, posted. He apologized for the problems and explained that because they were understaffed, for the sake of efficiency they would charge customers en masse before sorting the merchandise and processing the orders, which could take a few weeks. He also said they were reviewing their software, which automatically posted inventory availability and such on their website. Basically, typical speak to try to calm the natives.
Then Scott, the business manager, posted. Woo hoo. So-and-so is a liar. I never said this. I never said that. He's a liar.
Another "he said, she said" ensued.
The poster accused of lying reprinted an email he received from Scott that day telling him to never visit the KEBco site again.
Scott started another thread for comments and suggestions because he wanted to leave behind the trashing KEBco was receiving in the other thread.
One of the ditties he wrote was his own complaint of how dissatisfied customers didn't bother emailing or calling him directly instead of taking it public.
Several who watched from the sidelines as this little drama develop posted on the threads essentially telling Scott that he wasn't acting in a professional manner and his onscreen behavior would scare away customers.
Philip explains why the threads were closed. KEBco Toys Topics