I had a disgruntling experience at TRU too.
I went to the TRU in Woodbury MN on Sunday. You know, SUNDAY APRIL 4th. The day the Promo started! The day the Ad came out! I got there around 11:30am, plenty of time for them to figure out what was going on. I picked one of the Clone Trooper Unleashed for $14.99 and went to the front to get my FREE Clone.
The cashier gave me the blank stare. And it went something like this...
Cashier: "The what?"
Me: "The FREE Clone Trooper".
Cahsier: "This rings up at $14.99, sir."
Me: "Not THIS Clone, the one in the AD. Silver Figure only at TRU"
Cashier: [digs out AD]
Me: [pointing] "This AD right here. Buy $14.99, get FREE Clone."
Lady Behind me in Line: *sigh* "is this going to take long?"
Cashier: "Uh... let me call someone."
[five minute wait]
Manager: "What's the problem?"
Cashier: "This guy wants a FREE SW Clone Trooper."
Manager: "This isn't FREE, it's $14.99." [referring to the Unleashed Clone I was buying]
Me: "Not this one, the FREE one in your AD."
Me: "It says if you buy $14.99 worth of SW, you get a FREE clone."
Manager: "Oh, that. We don't have those unpacked yet."
Manager: "Our truck came in on Friday and we haven't unpacked them yet."
Me: "Didn't you know you'd have customers coming in Today because of the Ad?"
Manager: "Corporate puts out the Ad, not us."
Me: "That's not my point. You knew about the ad, right?"
Manager: "Oh yeah."
Me: "Then why aren't the clones available as stated?"
Manager: "Just didn't get unpacking them yet. We'll have them out by the end of the week though."
Me: "So, can I get a raincheck for one then."
Manager: "No, I can't. It's a limited time offer."
Me: "But the offer started TODAY."
Manager: "I guess."
Me: "So, you can't do anything to help me?
Lady behind me in line: "This is ridiculous!"
[The Lady Behind me in Line then set down her stuff on the next register over and left because you see, they STILL haven't opened a second check-out despite the 5 other people in line and taking over 15minutes with me]
Manager: "Nope, check back later in the week."
Cashier: "That'll be $15.96"
Me: "I don't want the SW item if I don't get the freebie, or at least my receipt endorsed so I can come back later in the week and get one once you have enough time to get them unpacked."
Manager: "Sorry, I can't guarantee they will last for you to come back and get one."
Me: "But I'm here TODAY, the first day of the promo."
Cashier: "So, you don't even want this thing?"
Me: *sigh* "Bye."
And then I left. And I won't be going back to that hellhole in quite some time. It's not the first time that the employees there have had NO idea about something in the Ad, nor is it the first time that something in the ad was unavailable because they "hadn't unpacked the truck yet". Funny, they always seem to have time to sit around and BS with one and other though.
The moral of the story? I should've just ordered the dang things from TRU.com, and that's exactly what I did when I got home, along with the Red Leader X-Wing so I don't have to go back there for a while...