Collecting > Hey Hasbro!
Questions for Hasbro?
Scott:
Hard to say long term. We get the feeling that other sites turned the whole thing pretty nasty at the end and may have ruined the whole thing. Also, answers got worse and worse toward the end there too so it wasn't too useful anymore.
Nicklab:
The tone from some sites definitely got belligerent at times. With some of the Q&A participants there was this air of nastiness plus a sense of entitlement that was all wrapped up in a not-so-subtle undercurrent of "we know how to do your jobs better than you do". All things considered, that must have left the Hasbro management team wondering why they were taking part in what had become an abusive relationship. Forums are a great place for venting. But that tone doesn't translate well when you're asking questions of the manufacturer.
In the grand scheme of things, Hasbro needs to keep coming up with new & good ideas that will appeal to this customers. It's a business, and you constantly need to work to keep your customers loyal. But what does a business do when someone gets unruly? If you're a local business owner, you ask them to leave your establishment. In the case of the Star Wars Hasbro Q&A, you let it slowly fade.
Maybe they'll revisit the concept at some point in time. But frankly, if they do, I could see them making some very targetted exclusions of some of the past participants. It's not difficult to write a probing question in the interest of getting answers. But when you add all sorts of invective to it, why should anybody want to bother?
Dan:
--- Quote from: Nicklab on June 17, 2012, 11:48 AM ---
In the grand scheme of things, Hasbro needs to keep coming up with new & good ideas that will appeal to this customers.
--- End quote ---
I think they should consider an action figure line as part of the star wars toy license :P
sorry, I couldn't resist. I just came from the store, and there were 3 phantom menace figures and a pile of angry bird poo.
Jesse James:
Could you imagine Q&A restarting? Hah!
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