Author Topic: Sideshow 12" Palpatine figure set  (Read 12873 times)

Offline Ryan

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Re: Sideshow 12" Palpatine figure set
« Reply #45 on: February 9, 2008, 07:00 PM »
I hope they do send the 3 accessories Beth, just a hassle sending it back. I sent SS an e-mail last night, hopefully I hear back from them earlier in the week & work this all out.

Dale/Jamie, I had a similiar problem when I bought Maul last year. I got two of the same right hand and was missing one of the left hands. I called the customer service number, they were real helpfull and they just sent out the extra hand, so I didn't have to sned mine back at all. It was still a little annoying, but I understand mistakes happen sometimes and they dealt with as they should have, so overall I was still happy. I think they'll do the same for you guys.
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Offline DSJ™

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Re: Sideshow 12" Palpatine figure set
« Reply #46 on: February 18, 2008, 03:44 PM »
I received an e-mail back from customer service, a replacement order has been booked & will ship shortly. I'm very happy with that.  :)

Offline jadesfire

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Re: Sideshow 12" Palpatine figure set
« Reply #47 on: February 18, 2008, 05:11 PM »
That's great news Dale.  Nice to know a company that uses common sense  ;)
Beth

Offline jjks

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Re: Sideshow 12" Palpatine figure set
« Reply #48 on: February 19, 2008, 01:02 PM »
I received an email back to, and in a short 30-60 days, my part should arrive in their warehouse and get sent along to me. Yay.

Offline DSJ™

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Re: Sideshow 12" Palpatine figure set
« Reply #49 on: February 19, 2008, 07:20 PM »
Good news for both of us, better customer service than some other places I have delt with.

Offline DSJ™

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Re: Sideshow 12" Palpatine figure set
« Reply #50 on: February 26, 2008, 07:15 PM »
Great news, my 3 missing pieces arrived today.  8)

The customer service at SS is awesome.  :)

Offline Matt_Fury

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Re: Sideshow 12" Palpatine figure set
« Reply #51 on: February 26, 2008, 07:46 PM »
Glad to hear it Dale.  I think customer service is key to any business, too bad some businesses don't hold the same point of view.
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Offline jjks

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Re: Sideshow 12" Palpatine figure set
« Reply #52 on: February 27, 2008, 01:20 AM »
You already have your THREE missing pieces, and it takes 30-60 days to get me a freaking tiny metal rod!? 

Offline jjks

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Re: Sideshow 12" Palpatine figure set
« Reply #53 on: April 7, 2008, 05:11 PM »
Still waiting on my rod, but after some rather ugly emails back and forth regarding my Stealth Iron Man I had to return, I finally got shipping confirmation for my droid support. I cannot believe they are shipping something that fit inside a regular envelope via UPS instead of USPS. I hope my UPS driver can carry that package all the way to my door. I'll leave him a water bottle just in case.

I know you all love Sideshow's customer service, but at least with me they are 0 for 2. the debacle that has been created trying to replace a scratched statue has really turned me off of them. Their inability to answer the most simple of questions is really turning into an art form.