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« on: November 13, 2009, 04:06 PM »
Follow up for those of you reading along with the Toyrocket drama:
Okay, so I got a notice from Toyrocket today saying that part of my order was backstocked. Despite all items being ordered as “In-Stock” they apparently oversold an item for $30. The CS person asked if I wanted to add $30 of other merchandise or wait for the backordered item to replenish (estimated time 7-10 days). Their policy is to ship what’s in stock, then send an additional shipment with backordered product at no additional shipping charge. Fair Enough.
So, I promptly responded that I would be fine waiting for my backordered item and that they should please move forward with the rest of my order ASAP. I ordered almost a week ago now and it’s still “processing.”
A few hours later, I receive a note stating that the backordered item was CANCELLED. WTF. The email says some pre-order/backorder items were mistakenly included in their red tag sale, but my initial order shows that the item was listed as In-Stock. Whatever. To add insult to injury, they also promptly refunded me $29.87 (I paid exactly $30 in my order), so apparently I have to pay a $.13 fee for their error. WTF. (Thirteen cents on Friday the 13th – that’s creepy). They had a flat ship rate deal as well, so now the ship cost per item in my order has technically increased.
THEN I get a message stating that they were overwhelmed with orders and my (remaining) products will likely take ANOTHER 3-5 days to ship. Seriously.
As Lando said, “This deal is getting worse all the time!” Starting to wonder which, if any, of my items I will actually see and when. Hopefully this is the only glitch I’ll encounter. Anyone else seeing movement on their stuff?