I sent them a link to that thread and requested that I get one of the returned items
I'm not holding my breath, but we'll see.
My basic view is that none of the screw ups from the re-opening are litigible, as were potential credit card issues. As a result, they really don't give a crap about losing a few customers from what they view are minor issues.
Essentially they are correct, I am, in the grand scheme of SSW.com, irrelevant. My money won't mean a drop in the bucket to them.
Still, I'm going to wait and see what happens. I've been printing off everything I have from them and what I've sent. This includes the orders that changed during processing etc. At the very least I will report them to the better business bureau in the US, or whatever the suitable agency is.
It probably doesn't help that I'm in Canada and a little easier to pass off either.