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The Legacy Collection / Re: Legacy Prices - Sales, Discounts, Price Hikes!
« on: December 2, 2009, 05:27 PM »
Not meaning to turn this into a Toyrocket.com thread, but I think people need to know.
Just got off the phone with "Rodrigo" again - he is the guy who answers the phone there. It took many (20+) calls to finally get through to someone, and yes, the answering machine is still full (not by messages from me ). I explained all of my aggrivation - he understood. I asked him when he thought I might get my order and he started to speculate since "it looks like that since it was sent out some time on last Friday", wait a second Redrigo I have to stop you last there. When I spoke to you last week you told me it shipped out on Tuesday, the 22nd (it looks like I wrote the 24th in this thread earlier but I must have mistyped, it should have been the 22nd - the 24th was Thanksgiving).
So he was baffled. He was also not certain why I didn't have a tracking number (he didn't have one either). He said he would check with USPS to see what is going on there and contact me tomorrow - we'll see. He also confided in me that they are just now shipping orders that were made on 11/10/09, so he is certain that mine would have shipped already (yet he has no proof by tracking number and cant even say with certainty when it shipped), and as you can see, they are still very far behind.
I asked him point blank if they are legit- he said yes (of course). I have ordered from them in the past (TAC R2/D2-3PO) and didn't have any issues with them. He apologized when I explained as I have here already all of the things I was not happy with in their business and he also said that if I do not receive my items by the end of the week he would issue me a full refund - thats fine I guess but I did order from them for a reason - I liked the prices and the product, I wanted the deal. He said if I do receive the items I could send them back after i was refunded - that just baffles me and shows me once again they don't know what the heck is going on.
Just got off the phone with "Rodrigo" again - he is the guy who answers the phone there. It took many (20+) calls to finally get through to someone, and yes, the answering machine is still full (not by messages from me ). I explained all of my aggrivation - he understood. I asked him when he thought I might get my order and he started to speculate since "it looks like that since it was sent out some time on last Friday", wait a second Redrigo I have to stop you last there. When I spoke to you last week you told me it shipped out on Tuesday, the 22nd (it looks like I wrote the 24th in this thread earlier but I must have mistyped, it should have been the 22nd - the 24th was Thanksgiving).
So he was baffled. He was also not certain why I didn't have a tracking number (he didn't have one either). He said he would check with USPS to see what is going on there and contact me tomorrow - we'll see. He also confided in me that they are just now shipping orders that were made on 11/10/09, so he is certain that mine would have shipped already (yet he has no proof by tracking number and cant even say with certainty when it shipped), and as you can see, they are still very far behind.
I asked him point blank if they are legit- he said yes (of course). I have ordered from them in the past (TAC R2/D2-3PO) and didn't have any issues with them. He apologized when I explained as I have here already all of the things I was not happy with in their business and he also said that if I do not receive my items by the end of the week he would issue me a full refund - thats fine I guess but I did order from them for a reason - I liked the prices and the product, I wanted the deal. He said if I do receive the items I could send them back after i was refunded - that just baffles me and shows me once again they don't know what the heck is going on.