Might send you a new bike... Worth a try regardless.
You got hosed on the coupon deal scockery. They should accept B&W or color, no problem, and the CSR was being a complete douchenozzel to you over that. They didn't know what they were talking about, or they didn't care and were blowing you off, or they knew and didn't want to give you the $5.
I used the coupon probably a dozen times. I got figures I wasn't willing to pay ful price for (3PO), extras for customizing (Leia, etc.), and some Legends army builders and Vintage army builders. My store restocked JUST last week, so I stopped every day on my commute to pick up something new. Got a couple Daks, AT-ST Drivers, Phase 2 Clones... Good stuff for cheap prices.