I thought I'd share this little story with all of you and see if any of you have had any similar experiences with your computer(s).
About a year and a half ago, I purchased a laptop from HP. The laptop I bought was fairly top of the line and quickly became an important tool in working towards my Masters degree as well as games and entertainment when the Air Force sent me TDY to california for 6 weeks for training, leave etc.
Unfortunately, I kept having display problems every few months. The tech support people were very helpful and even though I would lose my laptop for about a week, they'd fix it and send it back to me no charge. Unfortunately, I ended up having this problem yet again and my computer was out of the warranty. Even thoough it was out of warranty, HP tech support said they would pick it up and fix it for free yet again, but after having this problem for the 4th time in 18 months, I was understandably not at all happy about it.
Luckily, my fiance works for HP and had access to this voice of the customer tool that tech support normally doesn't have. She gave them all my information and in about 3 days, HP sent me a brand new laptop that is top of the line by today's standards and still have the great features of the 17" screen and full keyboard.
Bottom line of my story, even though I originally received a bit of a lemon for my original laptop, HP's customer service has been nothing short of outstanding and I'd probably buy another one. I don't mean for this to sound like a great HP commercial or anything, but I was curious if anyone else had similar problems with either an HP computer or another brand and how well their experience with customer service/tech support has been.