I stumbled upon a facebook page about his business practices. Apparently he has been sued around seven times in the past several years and lost six of the cases to the tune of around $30K total. The thoughts are that Thrawn was something that was in production before he even announced the wave of 13 and that the ST Han is essentially left over product from when SS was running the company. It seems that if you email customer service, that is when you actually receive something. I did that around six months ago, and I got my loose Thrawn and ST Han at the same time. It seems odd I got both at once while others were only getting Thrawn and then Han months later. Supposedly, RFT and Sandtrooper are "in storage" in China. Thoughts about these are they are leftovers from the multipacks he sold of these figures. He claimed issues with Wedge and Biggs. There are pictures of the prototype of those two. Someone found an auction for a Beru and Owen that are thought to do be from the wave of 13. They don't look all that hot.
I'm not surprised his site is showing out of stock. Supposedly his etsy store is now closed as well. I emailed customer service again last night to ask where my stuff is. He also has done the third part of his update. He had stated the updates were in three parts: first was wave of 13 (no progress really), part two was Bantha (you guys need to contact the factory for me), and third was supposed to be "everything else" which I have no clue what that could be.
I sent him a FB message about a year or so ago, and he claims they already had an ESB and ROTJ wave planned out. If he isn't just a straight up thief, he is incompetent at business. If SS can bang these things out, then TFSB should have had a lot more stuff completed by this time.
