So, has anyone else had issues with their XBOX Live Subscription? Mine ran out at the end of the year, so a few weeks back I picked up a new one at full price. Found today that XBOX charged my credit card twice. I called up to get one payment cancelled and was presented with the offer to keep both payments and extend my sub to 2019. I said no, but was asked THREE MORE TIMES. Then they transferred me to someone who literally sounded like she was trying to stall to keep me on the line while they traced the number or robbed my garage. At one point, she gave me a 25 digit code checking in on each individual number. "The next letter that is in the code is going to be the letter J...for Joline, okay? That is a J which is the next character in the series, so you will want to enter a J next, alright? Let me know when you have entered the letter J and then we can advance to the next number or letter in the series." Now re-read that at one-third speed and you have my call-in experience. I'm a pretty patient guy, but was easily 60 seconds away from my head exploding. Then it took her forever to tell me they completely cancelled my subscription(!) instead of just trimming off the extra year. So, I had to get a cancellation notice, then re-register and enter a code for a "free" year of XBOX. Which conveniently auto-renews. Love my XBOX, but that CS is a joke.