Pay Pal Problem

[Jesse James]

I'm having a Pay Pal issue here...

I sent payment to someone for some stuff they sent me and payment cleared, however the person I sent it to cannot "claim" payment because it says that it is requiring that they buy postage.

I already got the package, it's a done deal, so what's this all about?  Any help would be appreciated for whom I'm trying to pay up here.

Thanks for all you Pay Pal experts!

[Cory Chaos]

No advice, other than that makes absolutely no sense. The best thing to do would be for you to either cancel the payment, reclaim it, have them cancel the payment, reclaim it, then just re-send it as quasi-cash, with no specified amount for shipping.

If there wasn't an actual invoice, shipping and handling isn't segregated from the total cost on an invoice.

[JediMAC]

No idea.  I'm with Cory - that makes no sense whatsoever...  I'd drop Paypal customer service a line real quick and tell them they're all screwed up over there and need to give the guy his money ASAP!

Is this the first time you've ever used Paypal Jesse?  I'm guessing it might be, since I don't recall you ever having an account with them before...

Anyway, good luck to you guys.  Sure as **** beats me. 

[Jesse James]

I've been using PP a little bit lately to pay off people fast and save me pissing with checks.  I've used it with Scott and Jeff, etc...

I'm thinking mailing PayPal may be the only solution to get it straightened out as it sounds like a flub on their part.

[DSJ™]

I have no idea on this ethier, best to get a hold of Paypal. When you log into Paypal, go to the bottom of the screen and click "Contact Us". You can ask a question there like that will work  or contact them by e-mail, that may take sometime or via help by phone which maybe your best bet and hopefully someone at there Customer Service Center can help you. 

[Rob]

Call them:

------------------

Customer Service Center
 
PayPal Customer Service Agents are available to help you during the following times:

6:00 AM CDT to 12:00 AM CDT Monday through Friday
8:00 AM CDT to 10:00 PM CDT on Saturday and Sunday

Call us toll-free at: 1-888-221-1161

We may only discuss an account with the account-holder. Please have the following information available when you call:

Your telephone number
Your email address
The last 4 digits of your credit card or bank account registered with PayPal

For security reasons, we must verify the above details before discussing any account-specific information.

[Cory Chaos]

.. or via help by phone which maybe your best bet and hopefully someone at there Customer Service Center can help you. 

The irony in that is that, in my experiences, getting someone on the phone is harder than via e-mail. You'd think me, having been a PayPal customer since January of 2001 would get top billing. But nooooo.

[Jesse James]

Problem solved, miscommunication.