I have been increasingly disappointed with EE as of late.
I have been a customer of theirs since the 90s and can honestly say that when I called customer support back in the beginning, you spoke with Jason or his brother for assistance, and it was VERY clear that they cared.
Now when you speak with customer service, they have this attitude of "oh, product isn't mint, no problem we'll send you a new one send us that one back" and when you speak with them about trying to stop the steady stream of damaged stuff coming to your home, they basically dismiss you and say "you can always use our mint condition guarantee to get a mint item" - but my argument is typically, "wouldn't it save EE some $$$ if you ensured that a mint item is packaged well to begin with?!?!?!"
I can't even begin to list the number of orders that come in pristine mailer boxes with ZERO dings, dents, scrapes, etc... and then when I open the box, the item inside is damaged and it clearly went into the box that way.
When I was working on getting caught up on Black Series Phase 3, I ordered some items from Big Bad Toy Store and I have to say that I was impressed both with the speed of shipping and the care that went into packing up my order. So while you do pay a little bit more for their top-tier item condition, when you do, they ensure that you absolutely get it in that same condition. I found that incredibly refreshing.