Just thought I'd give a review on brianstoys.com on a transaction that could have been a bad experience.
On 7-25-12 I ordered a C-9 red card POTF (hologram) storm trooper MOC for $18 shipped... I recieved a C-9 red card POTF (non-hologram) storm trooper.
I e-mailed their customer service and a gal named Heather promptly responded, looked into trying to mail me the right figure, and e-mailed me the next day and apologized that it was actually sold out. She gave me a full refund and said I could keep the figure that was mistakenly sent to me.
It sucks the online store wasn't up to date, but I'm impressed with the customer service.