It was hit or miss for me Broem... I had a hell of a time getting a code off them but I hear they've improved this leg of their combining Hyperspace with the Fan Club, so I dunno.
I had an email for the woman who specifically was handling these codes, because after much run-around between the Official Site and anyone else they could pass the buck onto, I finally annoyed them to the point that I got this woman's personal email for it... Of course when I was ready to email her they'd finally figured it out.
It was a terrible hastle though... I was hell-bent on it though considering they forced me to buy it, and actually I've found it relatively useful from a customizer's point of view... I wouldn't have bought it any other way though other than being forced.
Anyway, I think most people are saying lately that it's easier getting your code and should only be a matter of a couple weeks after your subscription's cleared... Typical "slow" business time periods...
It was months before I got mine though last year.