JediDefender.com Forums

Community => Watto's Junk Yard => Topic started by: Scott on March 9, 2004, 01:15 PM

Title: StarWarsShop.com
Post by: Scott on March 9, 2004, 01:15 PM
Anyone excited to see what's going to be online tomorrow at the first officially licensed LFL store ever?  I'll pick up a Indy Kermit if I can, and check out what sort of Action Figure stuff they have but the high end stuff they are listing seems cool and all...but I doubt I'd want to spend the change they will be wanting for it

www.StarWarsShop.com
Title: Re: StarWarsShop.com
Post by: Jim on March 9, 2004, 01:19 PM
Hopefully they will offer some retail stuff.  Its nice for people who collect some of the high end and obscure stuff, but I still am a little disappointed in the offerings.  Heres hoping that changes.
Title: Re: StarWarsShop.com
Post by: Ben on March 9, 2004, 01:27 PM
If they have action figures for about retail, I'll buy some. The last couple of waves are MIA here. And I want an Indy Kermit.
Title: Re: StarWarsShop.com
Post by: DSJ™ on March 9, 2004, 01:27 PM
It will be interesting to see what they have. Expect a slow down when they come online.
Title: Re: StarWarsShop.com
Post by: Mainland05 on March 9, 2004, 02:12 PM
The should carry retail figures, if not why open the store?  They will hopefully carry all new SW merchandise.
Title: Re: StarWarsShop.com
Post by: Morgbug on March 9, 2004, 02:16 PM
Define "tomorrow".  I want that Kermit and maybe something else too.  Hard to say though.  Not many $100+ items are likely to appeal.  I've got enough expensive habits as it is.  
Title: Re: StarWarsShop.com
Post by: Famine on March 9, 2004, 02:20 PM
I've got enough expensive habits as it is.  

I told you, I can have you in rehab in no time flat.

And that goes for me too!


Kevin ;)
Title: Re: StarWarsShop.com
Post by: DSJ™ on March 9, 2004, 02:21 PM
Me too please.  ;)
Title: Re: StarWarsShop.com
Post by: Famine on March 9, 2004, 02:23 PM
Me too please.  ;)


Consider it done!

*watches man drag DSJ™ away in a straight jacket*

How much is this Kermit fetching?

Hes kinda cute!

Kevin
Title: Re: StarWarsShop.com
Post by: Jeff on March 9, 2004, 02:25 PM
Hopefully they will offer some retail stuff.

The Q&As with GH and Scum indicated that the store was gonna carry Hasbro Action Figures, but it would be case-purchases only, no individual figure sales unless they were exclusive figures or sold in sets...


From Scum:
Will the store sell individual Star Wars figures like Jawa Trader did?

[Paul Ens] Exclusive figures will naturally be sold individually. Basic figures will be sold initially only in case-packs, which has become common online. We're working with Hasbro to evaluate other strategies going forward.

Title: Re: StarWarsShop.com
Post by: BigDumbWookiee on March 9, 2004, 04:12 PM
I am coming here to beg... Someone, anyone, please for the love of God...

I have to work tomorrow, and strongly doubt I will be able to get there when they open.

Can someone order the Green Clone Sergeant mini bust for me? You will be fully compensated of course ;) I'd love it if I could get the Jedi patches as well, but if you want to keep those I completely understand.

Email me at aclowe@tds.net if you can help a fella out!
Title: Re: StarWarsShop.com
Post by: Scott on March 9, 2004, 05:04 PM
How much are they?  I'll try and get one after I get Kermit :-*
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on March 9, 2004, 05:59 PM
I wonder when they will open up tommorrow sometime in the early morning for me probally.  I need one of those clone bust too.  So hopefully they will still have them when I order.
Title: Re: StarWarsShop.com
Post by: Jesse James on March 9, 2004, 06:09 PM
I am excited only for what they may possibly offer...  The oddball stuff like army builder sets, "rare" figures, etc...  I'm not counting on this though.  

Sadly, I don't think LFL's going to devote a lot of attention to this store, and they'll let it fade into obscurity by simply not acknowledging what "the fans" are interested in.  I'm excited to see what they do, but just not hopeful because of the dismal failures all other stores have been.

What I am curious about is will the Fan Club work in conjunction with this site, or will they be independant and offer their own exclusive product as before?  The official fan club is being kinda weird lately, what with its cryptic front page message, and absolutely no reaction to this site's opening.
Title: Re: StarWarsShop.com
Post by: DoctorPadawan on March 9, 2004, 07:00 PM
From the list of items I've seen, the only thing I'm really interested in (or that I can actually-probably-afford) is the Indy Kermit figure.  I grew up on the Muppets and I love the Indy films, so this is like fanboy heaven for me.  My main concern is that this will be a very limited item like the other Palisades Muppet con exclusives; you would think that LFL would order a lot, as it's sure to be one of the hotter items tomorrow, but if I've learned anything in my years of collecting, it's that people always either over-estimate or under-estimate demand.

I just want my Kermit figure!  Is that so wrong? :D
Title: Re: StarWarsShop.com
Post by: BigDumbWookiee on March 9, 2004, 07:23 PM
How much are they?  I'll try and get one after I get Kermit :-*

They havent officially announced a price, but I assume it will cost the same as the other busts, $40-$50. If you can pick one up for me, I'd be in your debt!





Anyone here that is planning on ordering, willing to sell their patches to me, if I cant get my order  placed in time?
Title: Re: StarWarsShop.com
Post by: jokabofe on March 9, 2004, 09:32 PM
okay, it's supposed to open on march 10th. any idea of what time on march 10th? i didn't see anything about that on the page... i guess i'll just have to stake it out at 12:01am est on march 10th and keep hitting the refresh until i get a different page... or crash the server, whichever comes first  ;D
Title: Re: StarWarsShop.com
Post by: Scott on March 9, 2004, 10:36 PM
RS had a note today saying that it will be in the morning...that leaves between 12AM Eastern - 3PM Eastern, it might be a long night :P
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on March 9, 2004, 10:45 PM
Also on RS it says the office is in the west coast which means it will mostly likely open up closer to 8am pst since alot of people may not want to go to work at 9pm pst March 9 and so on if it opens up for the EST timezone.
Title: Re: StarWarsShop.com
Post by: Morgbug on March 10, 2004, 12:28 AM
Well, it's after midnight on the East coast, so clearly not yet.  I guess who's ever in there grab as many Kermit's as you can :D  I can probably hit online until around 8am central and then am out in meetings until noon, probably prime time.  Oh well.
Title: Re: StarWarsShop.com
Post by: DSJ™ on March 10, 2004, 09:31 AM
The site is up & running!  :-*
Title: Re: StarWarsShop.com
Post by: Scott on March 10, 2004, 09:36 AM
Got me 2 Kermits and a bust for Adam :-*
Title: Re: StarWarsShop.com
Post by: DSJ™ on March 10, 2004, 09:43 AM
Got myself 2 Kermits too!  ;D   (http://www.cheesebuerger.de/smilies/lustig/24.gif)
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on March 10, 2004, 09:52 AM
I ordered a Clone Bust and a ROTJ poster right now.  
Title: Re: StarWarsShop.com
Post by: Scott on March 10, 2004, 09:56 AM
Interesting that the figure cases are the exact same price as EE's

Also the site is running really smoothly, kudos to LFL on the launch.  Her'e hoping more exclsuive figures start coming our way now (ICMG hint hint)
Title: Re: StarWarsShop.com
Post by: jadesfire on March 10, 2004, 09:56 AM
Glad to see you got Adam his clonetrooper, I just read this thread this morning and emailed him but didn't hear anything back so I hoping you and him worked something out.

Pretty easy layout to follow and checkout was easy.
I ordered a Kermit and a green clonetrooper.  I actually had the ROTJ poster but I might go back and order one I saw that I didn't have yet.

Since I pre-ordered the same waves at EE, I didn't need to bother with any of the figures yet.  I might try them though if they get the Leia-bespin wave up.
Title: Re: StarWarsShop.com
Post by: Scott on March 10, 2004, 10:00 AM
All we had worked out was saying that I'll get him one if I can...if someone else buys him one I'll have an extra for anyone else who wants it, no way I'm going down that very dark path, forever would it dominate my check card :P
Title: Re: StarWarsShop.com
Post by: DSJ™ on March 10, 2004, 10:01 AM
I agree Scott, the site is running very smooth. I thought it would jam up when it opened but its going great so far.  8)
Title: Re: StarWarsShop.com
Post by: Scott on March 10, 2004, 10:05 AM
I was really tempted to buy the

McQuarrie Vader/Luke Lithograph (http://shop.starwars.com/(4ckxag55qo21hfqornspo155)/Product/ProductDetails.aspx?ProductID=183)

$150 was pretty reasonable but I already have enough SW Crap
Title: Re: StarWarsShop.com
Post by: Brian on March 10, 2004, 10:12 AM
Yeah, the site seems to be running great.  I noticed that their prices are the same as EE as well.  Too bad its only by the case for now, but it will be nice to have another (hopefully reliable) place to preorder/order from in the future too.  I'm tempted to get an Adventure Kermit, I don't collect Muppets...but it just looks so cool to me.  Plus, I'm worried if I get that one I will want more Muppets (that line is pretty sweet).  They do have a lot of nice stuff on there though, if I only had more money and space :P.
Title: Re: StarWarsShop.com
Post by: DSJ™ on March 10, 2004, 10:14 AM
I already have enough SW Crap

Don't we all!  ;D
Title: Re: StarWarsShop.com
Post by: JediMAC on March 10, 2004, 11:35 AM
Got me 2 Kermits and a bust for Adam :-*

Good thing I checked in here first!  Cool deal.  I just ordered Dave a bust too.  I like that you can have it sent directly to them!   8)  Of course, that means he gets the freebies, and not me!   >:(   :P

Site worked fine for me, aside from the "backspace" button causing the page to reload every time I typed a wrong letter (might just be my computer).   :-\  Other than that, they seem to be off to a good start so far...

Now I'll have to go back and see if anything interests me...
Title: Re: StarWarsShop.com
Post by: Scott on March 10, 2004, 11:49 AM
Hey...since they are selling Koto stuff, think we'll get some Kubricks from them too?!?!?!
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on March 10, 2004, 11:58 AM
I ordered another bust to use as trade bait to try and get some other bust like the Pilot CLone Trooper (if I don't go to WW L.A.) or the Red Clone Trooper (to complete my clone bust set).  
Title: Re: StarWarsShop.com
Post by: DSJ™ on March 10, 2004, 12:34 PM
Hey...since they are selling Koto stuff, think we'll get some Kubricks from them too?!?!?!

They would have to get them from Japan first & get in on the pre-order before they sell out. Who knows, it may happen, just have to watch the site.
Title: Re: StarWarsShop.com
Post by: DSJ™ on March 10, 2004, 12:40 PM
I just went back to the site & it looks like its down.The page comes up as it was before it opened. Coming Soon!
Title: Re: StarWarsShop.com
Post by: Ben on March 10, 2004, 01:58 PM
Great. Just great.

You'd think they know what the fanbase is, and would be able to handle it.

I'm positive this store was just an afterthought anyway.
Title: Re: StarWarsShop.com
Post by: Boba Binks on March 10, 2004, 02:04 PM
I ordered my clone bust. Other than that, nothing really there. I hope they offer other excluisve items later on. Prices are average to other sites. :( I was hoping for a much cheaper rate.

A nice thing for collectors.

Title: Re: StarWarsShop.com
Post by: Morgbug on March 10, 2004, 02:07 PM
Well I managed to get in earlier this morning.  Checked at 8 am and nada.  Then checked just prior to a meeting at 9:45 and got in.  Scored three Kermits (wasn't sure who had picked up what) and two busts.  Wanted one for myself and was going to see if I could cover Adam as well.  Since you guys had him covered already, Jim is going to take it.

Dale, did you notice who is doing the shipping to Canada?  I had my stuff sent to Jim anyway (chuckles) since that shipping was only $10 and I might be able to circumvent some customs fees.  I was also concerned about what the brokerage fees might be depending on who is handling our stuff?  

Nice clean store, interesting assortment and it seems like a viable alternative to EE with the same prices.  Now if they win on shipping over EE, they've got a fan.  Unless of course Newforce can step it up for me a notch.  
Title: Re: StarWarsShop.com
Post by: Scott on March 10, 2004, 02:25 PM
RS has a news post saying they took it down to fix some glitches (which happened around 11:30 AM CST)
Title: Re: StarWarsShop.com
Post by: JediMAC on March 10, 2004, 02:27 PM
Great. Just great.

You'd think they know what the fanbase is, and would be able to handle it...

Totally agree with ya' Ben.  Pretty pathetic opening so far, as seems to be the case whenever something exclusive and/or Star Wars pops up online.  NO ONE can EVER handle it.  Computer problems, ordering problems, site crashes, etc., every single time.

So how long was SWS.com actually open for?  An hour or two?  Tops?  I hopped in super fast just to order Dave the bust (which made me get in trouble for being late to work this morning D...   ;)), but have wanted to pop back in to poke around a little for myself, but to no avail.  Guess I'll check back in a week or two when these dumbasses get their site back up...   ::)
Title: Re: StarWarsShop.com
Post by: DSJ™ on March 10, 2004, 02:30 PM
No idea who's doing the shipping up here. All I seen that was listed was International Economy.  
Title: Re: StarWarsShop.com
Post by: Scott on March 10, 2004, 02:32 PM
Its was working great this morning for around 3 hours, I got a couple of weird screens every now and then though that made me think all was not right...you would think the server load wasn't that bad though, the whole thing was running really smoothly :-\
Title: Re: StarWarsShop.com
Post by: Brian on March 10, 2004, 02:46 PM
Yeah, it seemed to be running great when it was up...and I do like the look and use of it.  I was hoping to order me a Kermit (and maybe something else), but then it went down when I was getting ready to.  Hopefully it will be back up again soon, and Kermit will still be there :P.  I don't collect Muppets, but this is just too cool to pass up.  Problem is, once I get it, I'll probably want more Muppets.  Otherwise, this could be a nice site, another hopefully reputable option to buy figures through as well.  Hopefully they can get all of their problems resolved soon.  I agree though, it seems anything new and Star Wars related really gets hammered once it is up, you'd think they would know this by now.
Title: Re: StarWarsShop.com
Post by: Mikey D on March 10, 2004, 02:57 PM
Since I've been getting the wrath for using my credit card lately, if and when the store re-opens and someone orders something, could they tack on an Indy Kermit for me.  It would be much appreciated.
Title: Re: StarWarsShop.com
Post by: SilverZ on March 10, 2004, 03:04 PM
Wish I could have seen the store. I guess I missed my window of opportunity.  ::) Were the figure cases in stock with current assortments like the Jabba's Palace wave by chance?

Title: Re: StarWarsShop.com
Post by: Scott on March 10, 2004, 03:11 PM
They had the Jabba Wave and The Tatooine Wave in stock, the Yavin Wave was ETA'd in March, they also had the Dagobah Wave Up for Preorder, no sign of Bespin, SD or Endor Waves
Title: Re: StarWarsShop.com
Post by: Morgbug on March 10, 2004, 03:46 PM
Mikey, you want my third Kermit you're welcome to it.  I could still use a clone trooper unleashed in return.  You can just buy it too if you like.  
Title: Re: StarWarsShop.com
Post by: Diddly on March 10, 2004, 06:03 PM
Hmm, I go to the site, yet get told that they are opening soon. ::) Great way to get some business. ::)
Title: Re: StarWarsShop.com
Post by: jokabofe on March 10, 2004, 06:50 PM
So how long was SWS.com actually open for?  An hour or two?  Tops?  I hopped in super fast just to order Dave the bust (which made me get in trouble for being late to work this morning D...   ;))

aww man, you didn't have to do that  :-[ - but i do appreciate it  ;D

i feel bad about making you late for work... but at least i'll have a fun story to tell about my green clone trooper bust  ;)

any idea when they are going to re-open? i wanna check out the crap stuff they have for sale...
Title: Re: StarWarsShop.com
Post by: DoctorPadawan on March 10, 2004, 07:13 PM
I was killing a few minutes at work before a meeting this morning and must have really lucked out.  They must have just opened the site up for business (this was around 9:15 ET) because I didn't encounter any glitches, slow transfers, or congestion whatsoever.  I was able to get in, get out, and get what I wanted (Indy Kermit) with no problems whatsoever.  Then again, I was hoping to go back and browse around, but the site was down by the time I got home from work.  You'd think Hasbro was the group behind this, what with the underestimating demand and all.   :P

One thing I was curious about was the shipping rates and what shipper they will use.  I was charged 4.95 for the Kermit to be shipped, and in my confirmation email it said I would be sent a tracking number once it went out.  But, like an idiot, I forgot to see who would be shipping it.  If it is USPS, I'm really worried, since they've already lost my power bill this week...please let it be UPS, let it be UPS. ;D
Title: Re: StarWarsShop.com
Post by: jokabofe on March 10, 2004, 07:28 PM
Quote
I was killing a few minutes at work before a meeting this morning and must have really lucked out.  They must have just opened the site up for business (this was around 9:15 ET)

are you sure it was that early? because i went there at about 9:30am and it wasn't open yet. this was right before i sent a pm to jedimac asking him to pick something up for me, which made him late for work  :P
Title: Re: StarWarsShop.com
Post by: Scott on March 10, 2004, 07:36 PM
It was online at around 9:30 Eastern, I had ordered by the time I posted at 9:35 AM
Title: Re: StarWarsShop.com
Post by: JediMAC on March 10, 2004, 07:48 PM
are you sure it was that early? because i went there at about 9:30am and it wasn't open yet. this was right before i sent a pm to jedimac asking him to pick something up for me, which made him late for work  :P

I got your PM at 9:26am EST, Dave.  Perhaps you never really did check the site, and made me late for work for nuthin'!   :-*   ;D

It was online at around 9:30 Eastern, I had ordered by the time I posted at 9:35 AM

Or maybe you just missed it by a few minutes Dave...  Either way, I was late for work!   :-X  And you're gonna get FREE goodies on top of it!   >:(   ;)  But at least I don't have to ship it to you...   8)

Hopefully me snagging this Clone Sargent bust for ya' will make up for the fact that it's highly doubtful I can score you the Pilot bust in a couple weeks at WWLA (since you're third in my line)!   :-*
Title: Re: StarWarsShop.com
Post by: paploo on March 10, 2004, 07:55 PM
its not working for me now at 8:00pm est
Title: Re: StarWarsShop.com
Post by: jokabofe on March 10, 2004, 09:24 PM
Hopefully me snagging this Clone Sargent bust for ya' will make up for the fact that it's highly doubtful I can score you the Pilot bust in a couple weeks at WWLA (since you're third in my line)!   :-*

 :'(
Title: Re: StarWarsShop.com
Post by: aka DaBigKahuna on March 10, 2004, 09:57 PM
I feel as though I am the only one that did not buy a bust or Kermit.  Anyhoot, I picked up the Clone Wars Postcard Set.  I was debating on it, but for the free patches and promo cards, the deal seems o.k.

Did anyone notice it looked like there were two promo offers.  One had a clone closeup that I could not get in my shopping cart.

Congrats, to all who got what they were hoping for.  Sounds like early birds got the worms.


-Fish-
Title: Re: StarWarsShop.com
Post by: DoctorPadawan on March 10, 2004, 10:42 PM
Quote
are you sure it was that early? because i went there at about 9:30am and it wasn't open yet.

If it wasn't at 9:15, it was within a few (ten at most) minutes of that.  I had to run off the floor to talk to a patient at 9:30 and I placed the order for Kermit shortly before that.  I literally placed the order, grabbed some papers, and ran out the door to the elevator.  

I still can't believe that the site was up for that short a period of time; what's more unbelievable is that people continue to underestimate the popularity of Star Wars.  I know that a lot of people think it's not cool anymore, but there is still a really sizeable fanbase and one that is defintely large enough to warrant a little more bandwidth than what was allotted this morning.

Anyone get an estimate of how long it would take them to actually ship the orders that got through?  Again, that was something I was planning on double-checking when I got home, but we all know how that plan went out the window. ::)
Title: Re: StarWarsShop.com
Post by: Scott on March 10, 2004, 10:44 PM
I read somewhere (scum I think) that people's cards have already been charged, I'm guessing stuff might come by next week ;D
Title: Re: StarWarsShop.com
Post by: SilverZ on March 10, 2004, 11:39 PM
Well, it's still down. Some shopping experience, in my perspective. Wonderful first impression. Not interested in anything other than maybe a casepack of figures. Oh well. Being "official" doesn't give them a get out of jail free card for my business. I'll be patient and wait for EE to get theirs.
Title: Re: StarWarsShop.com
Post by: Mainland05 on March 10, 2004, 11:52 PM
I really hope the site opens soon!!!!

I haven't even seen it yet! :-[
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on March 11, 2004, 01:39 AM
Bad News  :'(
"Message to Star Wars Fans and StarWarsShop.Com Customers
Shortly after our new StarWarsShop.com opened Wednesday morning March 10, we received emails from several customers indicating that some transactional information on individuals’ orders had been transmitted to others. We immediately shut down the shop, because security of information on orders sent by our fans is our top priority.

Our eCommerce partner, Analysts International, has assured us that no one’s personal credit card information was compromised.

We are very sorry–and surprised–that this problem occurred. We are working closely with Analysts International, which is responsible for handling the transactions on the site, to find out how this could have happened. We won’t reopen StarWarsShop.com until we are certain that this issue has been resolved.

As a result of the situation, we will not be processing any of the transactions placed Wednesday morning. You will need to place your order again when the shop reopens. All customers who placed an order before the site was taken down will be mailed a free set of Jedi movie patches and a $50 gift certificate to use for Star Wars merchandise on the site. We will give the entire Star Wars community sufficient notice before we relaunch the site.

Again, we apologize for the current situation and promise to keep you updated. We know that Star Wars fans want–and deserve–the very best, and we will continue to strive to ensure that our high standards are met."

This sucks since I had got both of the orders for the CLone Bust and now I have to re-order.  With them giving us sufficient notice means we fans will be waiting and crashing the site on that day.
"
The only good news will be that $50 gift card, I wonder if I get two since I had two orders.  
Title: Re: StarWarsShop.com
Post by: Ben on March 11, 2004, 01:44 AM
What are they, novices?

It's not like the LFL has problems taking people's money... ::)

Don't mind me. I'm just sore cause I missed Indy Kermit. I guess it's just as well, I owe jokabofe and Doctor Padawan anyway.
Title: Re: StarWarsShop.com
Post by: SiteC on March 11, 2004, 01:44 AM
Total BS.

Absolute, total, B.  S.
Title: Re: StarWarsShop.com
Post by: Padawan on March 11, 2004, 03:11 AM
Hmmmm, wonder how many people are out there with our credit card #'s going hog wild?  

"Our eCommerce partner, Analysts International, has assured us that no one’s personal credit card information was compromised."

If this were the case then why is there an issue?   ::)
Title: Re: StarWarsShop.com
Post by: JediMAC on March 11, 2004, 03:31 AM
Completely and totally pathetic.   >:(

Unbelievable...  What I can't figure out for the damned life of me, is why not a single online e-tailer can EVER manage to handle Star Wars exclusives properly, especially upon initial release.  There's ALWAYS a problem with site's crashing, order processing, availability, etc, etc, etc...

I'm really not all that surprised with this news, due to all the previous screwups by everyone else.  Considering this is the Official Site's gig though, I thought they may stand a slightly better chance of getting it right.  Guess not.  Fools.   ::)

Unbelievable that they're CANCELING everyone's orders from this morning.  Absolutely unbelievable...

So now I was late to work for nothing!   :-\  Damned clowns.
Title: Re: StarWarsShop.com
Post by: SilverZ on March 11, 2004, 04:41 AM
But aren't you guys getting a $50.00 gift certificate for the trouble? That's pretty generous and almost worth the hassle, isn't it? That's of course coming from me who was sound asleep during the whole fiasco.
Title: Re: StarWarsShop.com
Post by: Darby on March 11, 2004, 05:42 AM
The $50 is nice, but by now you have to figure these people know how to run an online store.  I didn't order anything myself, but I feel for the folks who did.
Title: Re: StarWarsShop.com
Post by: Mikey D on March 11, 2004, 07:01 AM
Mikey, you want my third Kermit you're welcome to it.  I could still use a clone trooper unleashed in return.  You can just buy it too if you like.  

From what I hear, everyone's ordered got cancelled.  If you're still planning on ordering when (and if) the site is re-opened, I'm game.  CT Unleashed works for me.  Let me know.
Title: Re: StarWarsShop.com
Post by: DSJ™ on March 11, 2004, 08:46 AM
Well like they mentioned, you get a $50. gift certificate & the free set of Jedi movie patches. That gift certificate will come in handy for Kermit! Maybe I can bump my order up to 3 of them!  ;) That depends when they get back online!  :-\
Title: Re: StarWarsShop.com
Post by: Scott on March 11, 2004, 09:00 AM
I ordered twice, I wonder if I'll get two gift certificates?  I am also wondering if I should take a chance and order some figures by the case
Title: Re: StarWarsShop.com
Post by: jadesfire on March 11, 2004, 09:40 AM
Bummer about my order being cancelled but with a $50.00 gift certificate to spend to entice me back, obviously I will try it again and I get the patches to boot.

Two ways to look at this and I've decided to go positive.  I'll try again and hope for the best.  

Title: Re: StarWarsShop.com
Post by: Brian on March 11, 2004, 10:01 AM
Definitely not a stellar debut for the store.  I didn't get in quite in time to place an order (was hoping to get a Kermit as well), but I guess it works out ok.  It really stinks that those of you who got orders in got them cancelled, but the $50 gift certificate makes up for it I think.  Hopefully no pertinent credit card information or anything like that leaked out, otherwise, things should be ok.  Plus, it sounds like you are guaranteed to get those patches too.  I hope every still is able to get what they wanted, but I will give the store credit for trying to make things right with the GC.  Some places would just say "tough" and "order again".  Good luck to everyone who did place orders though, hope it all works out and you still end up getting what you wanted.
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on March 11, 2004, 10:32 AM
I ordered twice, I wonder if I'll get two gift certificates?  I am also wondering if I should take a chance and order some figures by the case
I in the same boat with having two orders so hopefully there do give the $50 GC per order since it would be a nice thing to do.  
The problem that I have with this whole thing is that now the chances of me or anyone who had a Clone in thier hands (some people's CC had been charged) now have to try and re-order it but the chances will be harder since everyone and they mother will know when the store opens up again.  I still don't get why they had to cancel all orders (especially if you have an Email conf. letter).  They should let those who ordered in the store first and only let them buy what they had orginally ordered.
Title: Re: StarWarsShop.com
Post by: Morgbug on March 11, 2004, 10:38 AM
Mikey, you want my third Kermit you're welcome to it.  I could still use a clone trooper unleashed in return.  You can just buy it too if you like.  

From what I hear, everyone's ordered got cancelled.  If you're still planning on ordering when (and if) the site is re-opened, I'm game.  CT Unleashed works for me.  Let me know.

This is depressing news in one sense.  The GC on the other  hand is a nice touch and I still get my patches.  Not so keen on the having to reorder again.  I'm not sure I understand why?  The information should be present in their files, so why not honor those files?  Any damage with credit cards has been done already, so why the cancellations? ??? :-\

Anyhoo, Mikey, yep, I'll order three again, whenever they open.  I just hate having to find out when that's going to happen, given my job doesn't allow me to sit at a computer all the time, so I may now miss out.  

I guess I'm back in the same boat as previously.  Need a couple of clone trooper busts and 3 kermits :-\

That GC is going to make my order of the vinty style figures positively affordable.   :)
Title: Re: StarWarsShop.com
Post by: jokabofe on March 11, 2004, 10:51 AM
As a result of the situation, we will not be processing any of the transactions placed Wednesday morning. You will need to place your order again when the shop reopens. All customers who placed an order before the site was taken down will be mailed a free set of Jedi movie patches and a $50 gift certificate to use for Star Wars merchandise on the site. We will give the entire Star Wars community sufficient notice before we relaunch the site.

are they nuts? now there's no way in hell they are going to have enough clone busts to satisfy the demand when they re-open. even if someone didn't order one before, with a free $50 to spend, why not grab one? maybe i can sell it on ebay for $200 in a month - thanks for screwing the fans lucas - again.
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on March 11, 2004, 10:55 AM

This is depressing news in one sense.  The GC on the other  hand is a nice touch and I still get my patches.  


I wondering how many sets they have since many more then 500 orders where issued since people later in the day, hour #3 or 4 didn't get any patches.  So hopefully they have more then the 500 patches to give away and if they do I think that some people would be mad since they wouldn't of gotten them since they were order number 501+.
Title: Re: StarWarsShop.com
Post by: aka DaBigKahuna on March 11, 2004, 11:21 AM
But aren't you guys getting a $50.00 gift certificate for the trouble? That's pretty generous and almost worth the hassle, isn't it? That's of course coming from me who was sound asleep during the whole fiasco.

I have to agree, this is very generous, I am happy.  I was second guessing my purchase of those post cards for $15, and the patches were a motivator for my impulse purchase.  

However, I do hope the busts etc. are available for those who ordered or wanted them.

Also, take into consideration that the put their business partners name out there.  Heads are going to roll, expect a new e-commerce partner in the future or that company will take a big financial hit.


-Fish-
Title: Re: StarWarsShop.com
Post by: Boba Binks on March 11, 2004, 11:21 AM
NNNNNOOOOOOOOOOOO!!!!!!  >:( I can not believe this!
I was so happy that I got to order the Clone bust. Now I think we will all be screwed thanks to the Special Site.  :'(

Why oh why!?! What are they trying to do to use fans?
I already missed one exclusive bust, I do not hope to miss another. AHH!!
This sucks is a bad way.

In the words of many "I have a BAD feeling about this"
Title: Re: StarWarsShop.com
Post by: Scott on March 11, 2004, 11:35 AM
I'm not upset that this is happening, its pretty ludicrous though that they hadn't worked out all of the bugs ahead of time.  Now I might actually get that McQuarrie Lithograph...

Adam you still want a Bust?  
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on March 11, 2004, 11:52 AM
Yeah I'm upset over this but can't wait to see if I get two $50 GC or not (since I had two orders).  If it is the case I will look around to see if anything I like is available after getting the stuff I ordered before, is secured.  I wonder how much this is going to cost the company if they give out the $50 per order since alot of people ordered, if they had a few thousand orders then they are paying out big time money.  I wonder if the store will ever get over this.   ;)
Title: Re: StarWarsShop.com
Post by: Morgbug on March 11, 2004, 12:29 PM
I still don't understand why they can't honor the orders received.  There's no indication that the orders were erased or any other such nonsense, so just do so, rather than messing people around, notably on the bust.  Sheesh :(
Title: Re: StarWarsShop.com
Post by: aka DaBigKahuna on March 11, 2004, 12:36 PM
Yeah I'm upset over this but can't wait to see if I get two $50 GC or not (since I had two orders).  If it is the case I will look around to see if anything I like is available after getting the stuff I ordered before, is secured.  I wonder how much this is going to cost the company if they give out the $50 per order since alot of people ordered, if they had a few thousand orders then they are paying out big time money.  I wonder if the store will ever get over this.   ;)

Correction,  rest assured that Star Wars Shop.com's eCommerce partner Analysts International will be absorbing this cost.  Again for the site to put their name out there, clearly states that Star Wars Shop.com is holding their business partner responsible.

The outsourced their business need, and Analyst International made a big boo boo.  

$50 an order = $
Free gifts = $
Shipping fees = $
Processing fees = $
Potential revenue lost during downtime = $$$$ :o$$$$

The folks over at Analyst International are working a bit of overtime to take the neecessary corrective action.  

Time is money and money is time for a retail company.  

I am in management for an outsource company and this is my insight into the matter.


-Fish-
Title: Re: StarWarsShop.com
Post by: Mainland05 on March 11, 2004, 01:45 PM
This sucks.  I was really looking forward to viewing this site, seeing all the case assortments they had, and now it is shut down! This is really bull crap!
Title: Re: StarWarsShop.com
Post by: SilverZ on March 11, 2004, 01:48 PM
Correction,  rest assured that Star Wars Shop.com's eCommerce partner Analysts International will be absorbing this cost.  Again for the site to put their name out there, clearly states that Star Wars Shop.com is holding their business partner responsible.

The outsourced their business need, and Analyst International made a big boo boo.  

And rightfully they should. I never considered the business partner publication until you pointed it out. That's an overwhelmingly stupid mistake for them to make - if a glaring problem is revealed in the first 3 hours of operation, then the transaction side of the site was poorly, poorly tested. I don't blame Lucas Online for pointing the finger at all. It's not only affected those who placed orders, but people like me sitting on the sidelines. I'm not exactly keen on placing an order until I know everything is in working order, if I ever order at all.

I mean, there's what, 100,000,000 porn sites that probably have more secure transaction methods.  ;)

I may have been a bit premature in assuming that GC makes up for it all last night. I hope everyone that ordered gets what they originally wanted without more hassle.

Analyst International should be hand-entering all of the cancelled orders so they can be fulfilled on the fixed secure site.
Title: Re: StarWarsShop.com
Post by: DoctorPadawan on March 11, 2004, 02:05 PM
While I do think that this whole thing has been a total and complete disaster, free patches, $50 GC, or not, the one thing I am more worried about is people getting other people's order information.  Luckily, I received my own order info, but I have no idea if anyone else received mine by mistake.  The thing that worries me is that my email confirmation *did* include part of my credit card number (the typical XXXXX followed by the last few digits), and that is something I've never liked etailers doing in the first place.  So, while most of the number is hidden, if someone got someone else's order information, they also had access to part of their CC number, despite what the folks at SWShop or their partners say about it.

I seriously hope they iron out all the glitches before they open the site up again.  Still, it's going to be a pain when I try to reorder the Kermit and the site continues to crash because they've underestimated demand again.  As has been said before, I have a bad feeling about this.

Title: Re: StarWarsShop.com
Post by: Morgbug on March 11, 2004, 02:07 PM

I mean, there's what, 100,000,000 porn sites that probably have more secure transaction methods.  ;)


WEll that makes me breathe a little easier.  Oh, did I say that out loud :-X

Is there a contact email for SSW.com?  I'm wondering if a bunch of geeks from boards send enough complaint emails in that we can get them to consider honoring the orders for the limited items, such as the clone trooper bust and Kermit?  I know that in many respects, it's a lame comment but it would take me about 5 minutes to write a suitable and polite complaint letter.  That would be worth it to me.  How about you?
Title: Re: StarWarsShop.com
Post by: SilverZ on March 11, 2004, 02:15 PM
I think it would make a difference to write a letter. Funny, the latest Roy Disney "Save Disney" letter arrived in my inbox. They are basically sending a form letter template to everyone on their mailing list that can signed and emailed to Eisner. I'm sure it would suitable to do something similar. Just draft it, post it, and have folks cut and paste it to be fired off to LO.

I'm hoping to see them do the customers they burned complete justice and not cause further hassles for others. Not that I'm positive that will happen, but I'm a stickler for customer service, and since this is a channel for exclusives, and don't want to be forced to give money to a company that doesn't deserve the business.  
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on March 11, 2004, 02:18 PM

I mean, there's what, 100,000,000 porn sites that probably have more secure transaction methods.  ;)


WEll that makes me breathe a little easier.  Oh, did I say that out loud :-X

Is there a contact email for SSW.com?  I'm wondering if a bunch of geeks from boards send enough complaint emails in that we can get them to consider honoring the orders for the limited items, such as the clone trooper bust and Kermit?  I know that in many respects, it's a lame comment but it would take me about 5 minutes to write a suitable and polite complaint letter.  That would be worth it to me.  How about you?

Here is an email address that someone posted at RS: customerservice@starwarsshop.com  

I'm thinking about writing them and seeing what they are going to do to ensure those who have ordered te limited stuff will get it.
Title: Re: StarWarsShop.com
Post by: Morgbug on March 11, 2004, 02:28 PM
Thanks.  I shall draft a letter shortly.  It may accomplish nothing.  

I'm not overly fearful of not getting my stuff, but I'd rather not have to worry about trying to see if the site is up every hour until it comes online.  
Title: Re: StarWarsShop.com
Post by: Brian on March 11, 2004, 02:36 PM
The letter is a good idea.  I really hope that those of you who got your orders in yesterday morning are able to get everything you wanted.  I personally was not able to get my order in, and I'm really hoping that there are still some Adventure Kermits left whenever they come back online, but its only fair that those who ordered their stuff first yesterday have that opportunity first again as well.  On that subject....does anyone know when the heck they are coming back online?  You would think they would be working 'round the clock to fix whatever bug there was...I was kind of surprised it wasn't back up and running this morning....but then again, I wasn't surprised too I guess :P.
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on March 11, 2004, 06:05 PM
I just got this in my mail box:

Dear Customer,
We understand your concern regarding priority on orders of limited quantity
items such as the green trooper bust, vader cinemacast, etc. We are attempting
to come up with a solution that will allow those who purchased such items on
March 10 to retain their priority. We will update you on our progress
shortly.

Sincerely,
Customer Service
StarWarsShop.com

Hopefully they will come up with someway of letting those people in first.
Title: Re: StarWarsShop.com
Post by: paploo on March 11, 2004, 06:16 PM
i feel they should close shop now. they accidentally aloud personal information get to other people. Whether it is there fault or not, i will never trust them with my stuff
Title: Re: StarWarsShop.com
Post by: JediMAC on March 11, 2004, 06:58 PM
Dear Customer,
We understand your concern regarding priority on orders of limited quantity
items such as the green trooper bust, vader cinemacast, etc. We are attempting
to come up with a solution that will allow those who purchased such items on
March 10 to retain their priority...

Well, that certainly would help matters, and keep them from creating a bigger disaster than they already have.  'Cause if people who snagged exclusives the first time around, aren't able to get the same exclusives if/when they finally re-open, all hell's gonna break loose!  Especially with the GG bust collectors...

But if they want to "do the right thing" here, they will reserve spots for those original people to regain their previously ordered exclusive merchandise.  They'll save themselves a lot of headache if they can at least pull that off.  Kudos to them for at least acknowledging the idea...   8)
Title: Re: StarWarsShop.com
Post by: jadesfire on March 11, 2004, 07:57 PM
Well, I just got a personal phone call from the company that handled the credit card portion of the order.  I asked him exactly who he was and he said "we are a partner involved with the processeing of the orders for sw.com".

Anyways, he did state that the site will be back up in the next few days and I will be getting two Jedi movie patches and a $50.00 GC in the mail.

Interesting to say the least....

PS:  I just thought of something...he asked for Beth-which is not my real name (my real name is what is on my credit card).  Hmmmm....I'll have to look at work on my printed slip and see if I put Beth on my shipping address.
Title: Re: StarWarsShop.com
Post by: JediMAC on March 11, 2004, 08:09 PM
Well, I just got a personal phone call from the company that handled the credit card portion of the order.

Yikes.  A personal call to you Beth?  That's a little... weird.  Or is it good?  I'm not really sure, but it's definitely out of the ordinary!  Did they ask for your opinions on anything, or just apologize and mention the free stuff?

For the folks that did place orders, I'd keep a vigilant eye on your credit card transactions for a while, just to be safe!   ;)
Title: Re: StarWarsShop.com
Post by: Padawan on March 11, 2004, 08:12 PM
Just got a phone call as well.  It looks like we won't have the $50.00 gift certificate until after the shop is back up and running.  I guess I will have to find something else to spend the $50.00 on.  I just wanted Kermit, the Greenie, and the Cinemacast Vader.  Unless I get lucky again and just happen to be one of the first to order when it goes back up I will be missing out on the three items I wanted the most.   :(
Title: Re: StarWarsShop.com
Post by: jadesfire on March 11, 2004, 08:14 PM
I think it's GREAT customer service.  I do check my card online regularly so it's a concern for sure but I think it will be ok.

He was very upbeat and when I told him he had A LOT of calls to make, he laughed and said it would take a while.

He also said to send sw.com customer service an email about being able to order early to get any of the limited items I originally had.  I figure I might as well, it's not gonna hurt anything.
Title: Re: StarWarsShop.com
Post by: Boba Binks on March 11, 2004, 09:17 PM
I also got the phone call about twenty minutes ago.
I asked some questions and the guy on the phone said for any specific questions that I could e-mail customerservice@starwarsshop.com

Great service
Title: Re: StarWarsShop.com
Post by: BigDumbWookiee on March 11, 2004, 09:28 PM
Yup, got the call as well. Very pleased overall. I emailed the address given to me, and asked about the bust. A lot of people are getting responses along the lines of "We are looking into giving order priority to those who ordered the bust"
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on March 12, 2004, 01:30 AM
I haven't gotten a phone call yet that I know of been working alot lately 46 hours this week  ;D.  So hopefully they will call me and get me or end up asking my parents about it since its their house.  
Title: Re: StarWarsShop.com
Post by: Jesse James on March 12, 2004, 04:07 AM
I didn't get to check the site, and I'm confused, but they WERE selling cases of SW 3.75" figures at the site?

That's a nice gesture if they were...  May have a new home for case ordering since New Force is hit or miss.
Title: Re: StarWarsShop.com
Post by: DSJ™ on March 12, 2004, 09:01 AM
Wow, some guys are getting emails & phone calls from them. Guess they don't like to phone us Hosers up here!  :-\
Title: Re: StarWarsShop.com
Post by: Scott on March 12, 2004, 09:05 AM
I didn't get to check the site, and I'm confused, but they WERE selling cases of SW 3.75" figures at the site?

That's a nice gesture if they were...  May have a new home for case ordering since New Force is hit or miss.
Yes...I believe in stock they had the Tatooine and Jabba Wave...they were preordering the VOTC, Dagobah and Yavin Wave cases
Title: Re: StarWarsShop.com
Post by: aka DaBigKahuna on March 12, 2004, 10:20 AM
My wifey advised me they called to confirm the patch and $50 GC.  They confirmed the address, read it off to her.

She was advise to call 866.892.7794 with any questions.


-Fish-
Title: Re: StarWarsShop.com
Post by: Morgbug on March 12, 2004, 10:27 AM
Yeah, no call up here either Dale.   :(  All things in time though. Worse for me, I used a US address to order, so I should have been called.

Sent them a nice polite email as well, suggesting that prioritization for those that already ordered shouldn't be a difficult thing to do.  Simply honor the orders already placed in the order in which they were received.  I did receive an auto reply that stated I would be contacted shortly, but we shall see what happens.  

I confirm what Scott said about the cases.  And I'll confirm about what Jesse said about Newforce ;)  I'm just waiting to see how Dale's shipping is handled.  If a brokerage firm is involved, Newforce will still have my business.  I'm certainly not paying FedEx $20-30 just for doing something the post office can do for next to nothing.  

Like I said in the email, the store was very nicely laid out. Everything worked very, very smoothly and items were easy to find.  I hope they get it all fixed and up soon.
Title: Re: StarWarsShop.com
Post by: Morgbug on March 12, 2004, 01:54 PM
Check that, they don't hate (blame?) Canada.  

Got a response to the emai and a phone call today.  Same as everyone else has indicated.  At least they are trying.
Title: Re: StarWarsShop.com
Post by: DSJ™ on March 12, 2004, 01:58 PM
Lucky you. Maybe I will get a call soon.  ::)
Title: Re: StarWarsShop.com
Post by: DSJ™ on March 12, 2004, 03:17 PM
Well, I just got off the phone with a rep from starwarsshop.com. I had a very pleasant chat with her after going through the name & address check.

I mentioned to her about the shipping to Canada & that the items may go through a broker which will result in higher fees to us. She was unaware of this & will pass the information on to there customer service department.

I think she was also shocked when I mentioned that they were the talk of the internet & that I was staff of a SW forum site.  ;D  I didn't say which one!
Title: Re: StarWarsShop.com
Post by: Boba Binks on March 12, 2004, 03:20 PM
I e-mailed the customer service last night and today I received a reply.

Dear Customer,
We understand your concern regarding priority on orders of limited quantity items such as the green trooper bust, vader cinemacast, etc.  We are attempting to come up with a solution that will allow those who purchased such items on March 10 to retain their priority.  We will update you on our progress shortly.

Sincerely,
Customer Service
StarWarsShop.com
Title: Re: StarWarsShop.com
Post by: Morgbug on March 12, 2004, 03:26 PM
I e-mailed the customer service last night and today I received a reply.

Dear Customer,
We understand your concern regarding priority on orders of limited quantity items such as the green trooper bust, vader cinemacast, etc.  We are attempting to come up with a solution that will allow those who purchased such items on March 10 to retain their priority.  We will update you on our progress shortly.

Sincerely,
Customer Service
StarWarsShop.com


Yep, that's it.  The same reply I got, to the letter.
Title: Re: StarWarsShop.com
Post by: Jesse James on March 12, 2004, 04:09 PM
Thanks Scott...

May pre-order Vintage OTC from them then...  May as well go to the source right?
Title: Re: StarWarsShop.com
Post by: Brian on March 15, 2004, 10:20 AM
Has anyone heard anything new when the SWS might be opening back up?  It sounded as if they would let everyone know in advance, so I am sure all the collecting sites will have it posted, just curious.  I kind of thought it might be back up sometime this week (hopefully soon).
Title: Re: StarWarsShop.com
Post by: Scott on March 18, 2004, 10:23 AM
Still no word, they must be doing some hard core testing and trying to figure out how they can appease the people who ordered first...
Title: Re: StarWarsShop.com
Post by: DSJ™ on March 18, 2004, 11:06 AM
Hopefully there up & running soon.  I want that Kermit!  ;)
Title: Re: StarWarsShop.com
Post by: Mainland05 on March 18, 2004, 11:18 AM
I really wish, this place would hurry up and open their doors!!!!

I Have not even been able to see it at all, I want to order some cases!!! >:(
Title: Re: StarWarsShop.com
Post by: Morgbug on March 18, 2004, 12:42 PM
My guess is that they've received enough comments regarding already placed orders that they're working hard on a system to honor those orders already placed and then determine how much stock of the hotter items (clone bust, Kermit, poster) they have left.  

I would also suggest that their system might not have had a quota system in place, surprising as that may be.  The system probably logged a lot of sales and they might have been caught off guard, overselling certain items.  I know that sounds silly in this day and age of online ordering software, but look at the problems they've already had.  A further glitch like that would be no surprise.  

Anybody think that online stores like EE, Newforce, Yestertoys, etc are none too pleased to see SSW.com?
Title: Re: StarWarsShop.com
Post by: Morgbug on March 18, 2004, 12:49 PM
Out of the mouth of babes....

Dear Customer,
Ensuring the security of our customers is our top priority, and the
StarWarsShop.com team is hard at work making sure everything will be ready for
the re-opening. At this time, we do not have a set date for the launch, but stay
tuned to this space and starwars.com. We will announce our plans in advance, and
provide you as much notice as possible.
The StarWarsShop.com team is also putting plans in place to allow customers
placing orders during our initial launch to be first in line for
limited-quantity exclusives like the Green Clone Trooper Bust, Darth Vader
Cinemacast, Adventure Kermit and others. Details will follow here and on
starwars.com.
Thank you to all of our fans for their patience, encouragement, support and
enthusiasm.

Sincerely,
The StarWarsShop.com Team
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on March 18, 2004, 01:09 PM
I was just going to post about the email that alot of people are getting which you posted already, Brent.  SSW is making this nightmare into a good thing for them with all of the great service they are showing their customers with the Phone calls, emails, patches and the GC.  With that GC I'm probally going to order a case of figures so that I can catch up a little bit.
Title: Re: StarWarsShop.com
Post by: Mainland05 on March 18, 2004, 01:39 PM
How long do you think it will take until they open up the site again though? ???
Title: Re: StarWarsShop.com
Post by: Jeff on March 18, 2004, 01:58 PM
Personally, I don't mind if the site takes a while before it opens again...

That way, my gift certificate can get here and I can use that on my order :)

Jeff
Title: Re: StarWarsShop.com
Post by: paploo on March 18, 2004, 05:30 PM
after that last debocle i think they will take a really long time to reopen. they could have lawsuites on there hands for what happened
Title: Re: StarWarsShop.com
Post by: DSJ™ on March 23, 2004, 09:25 AM
Sure taking there time to get back online!  :-\
Title: Re: StarWarsShop.com
Post by: Mainland05 on March 23, 2004, 11:00 AM
They sure are, what the hell is going on? ::)
Title: Re: StarWarsShop.com
Post by: Morgbug on March 25, 2004, 03:02 PM
Tap, tap, tap.  


Tap, tap, tap.  







AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAaaaigh! ???
Title: Re: StarWarsShop.com
Post by: DSJ™ on March 25, 2004, 03:32 PM
Tap, tap, tap.  


Tap, tap, tap.  







AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAaaaigh! ???

(http://www.cheesebuerger.de/smilies/frech/45.gif)   (http://www.cheesebuerger.de/smilies/verbluefft/13.gif)  
Title: Re: StarWarsShop.com
Post by: jadesfire on March 25, 2004, 07:21 PM
Maybe they are waiting for all of us receiving discount coupons to get them in the mail  ::).  
Title: Re: StarWarsShop.com
Post by: Jeff on March 29, 2004, 04:02 PM
Hi Guys,

I heard from a friend today who let me know that he received his Gift Certificate ($50) and patches in the mail today...

I can't wait to get home and check the mail to see if mine came too!

Anyone else get stuff in the mail today???


edit: text added at 5:15pm

Well, I just got home from work and my packet was in my mailbox.

RotJ and Revenge of the Jedi patch set, three Topps Clone Wars Promo Cards (P1, P2, P3), and my $50 gift certificate!

They came in a little packet (which included a USPS Delivery Confirmation Number so they could track them I guess).  Sent out from Lucasfilm themselves, no secondary clearing house was used.

Woo-Hoo!  Glad it got here before the store re-opened!

Jeff
Title: Re: StarWarsShop.com
Post by: aka DaBigKahuna on March 29, 2004, 09:50 PM
Hi Guys,

I heard from a friend today who let me know that he received his Gift Certificate ($50) and patches in the mail today...

I can't wait to get home and check the mail to see if mine came too!

Anyone else get stuff in the mail today???
 
edit: text added at 5:15pm

Well, I just got home from work and my packet was in my mailbox.

RotJ and Revenge of the Jedi patch set, three Topps Clone Wars Promo Cards (P1, P2, P3), and my $50 gift certificate!

They came in a little packet (which included a USPS Delivery Confirmation Number so they could track them I guess).  Sent out from Lucasfilm themselves, no secondary clearing house was used.

Woo-Hoo!  Glad it got here before the store re-opened!

Jeff

Not today,

It will be nice to get this in the mail.  Now that I got this one Revenge of the Jedi patch, I might try to nab the other (Yoda) off ebaY.  Nice to hear they included the other patch and Clone Wars Promo Cards.

If they can just ensure those who ordered exclusives, this will whole fiasco will be a slam dunk.

We shall see...


-Fish-
Title: Re: StarWarsShop.com
Post by: Scott on March 29, 2004, 10:01 PM
Got mine today...I had two orders though...I wonder if I'll get two???
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on March 30, 2004, 05:55 PM
I just opened up my package from the mail.  I also had two orders so I'm hoping that I get two GC but I doubt it.  

Any one here had to pay postage on the package yet?  (Which seems to happen to some people on other sites)
Title: Re: StarWarsShop.com
Post by: DoctorPadawan on March 30, 2004, 08:36 PM
Got mine in today's mail.  Postage was fully paid for on LFL's end, so it's interesting to hear of postage due from other people.  Got the GC, three Clone Wars promo cards, and the two patches.  

What does it say about me that I was more excited to get a package that had a return address of Lucasfilm than I was to get all the stuff inside? ;D
Title: Re: StarWarsShop.com
Post by: Morgbug on March 31, 2004, 12:10 AM
chuckles (Jim) reports that mine arrived at his place :) (it went there until I see how they handle shipping to Canada - I don't need extra brokerage fees on top of shipping and customs fees).  

Pleased, I am ;D
Title: Re: StarWarsShop.com
Post by: DSJ™ on March 31, 2004, 08:25 AM
I don't need extra brokerage fees on top of shipping and customs fees.  

Hopefully they my talk with them on brokerage & customs fees goes through. Have to wait & see.  :-\
Title: Re: StarWarsShop.com
Post by: aka DaBigKahuna on March 31, 2004, 09:56 AM
Got mine ;D.
Title: Re: StarWarsShop.com
Post by: jadesfire on March 31, 2004, 06:10 PM
I got mine today also.  Very cool patches, not what I was expecting (larger) so I am all set to spend my $50.00 on stuff I don't need  ;).

PS:  Promo cards are so nice, I think I am going to buy the set.
Title: Re: StarWarsShop.com
Post by: Mainland05 on April 5, 2004, 02:19 PM
You know I was thinking maybe they are updating their site also!

Maybe giving us, indivdual stuff, like figures, lightsabers, sets, etc.

That would be pretty cool.  
Title: Re: StarWarsShop.com
Post by: jadesfire on April 5, 2004, 06:50 PM
Here's the latest email from shopstarwars.com:

Dear Fans,
Thank you for your continued patience. The gift certificates, patches, and promo cards have been sent. We are currently still working on the site. We do not have an exact date or time yet for re-launch, but we will post it here and on starwars.com in advance. We will be offering a way for those who placed orders with us to secure the items they originally ordered. We appreciate your support and look forward to your business in the near future.

Sincerely,
The StarWarsShop.com


That's cool that we will be able to get the original items we ordered.  Down side is I don't want the clonetrooper bust anymore and was hoping to order the cinemacast Vader instead....oh well.
Title: Re: StarWarsShop.com
Post by: Morgbug on April 5, 2004, 07:19 PM
Beat me to it Beth.  

Feh, get the bust.  Sell it to someone that doesn't have a credit card.  Order the Vader.  You do have a $50 discount, after all. ;D
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 12, 2004, 07:52 PM
Stand by for action! StarWarsShop.com opens April 14 at 9:00 am Pacific Time.

StarWarsShop.com  (http://63.97.221.65/)
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 12, 2004, 11:49 PM
Looks like emails are being sent out to those who originally ordered. Keep a look out!  ;)

StarWarsShop.com To Open This Week (http://www.starwars.com/collecting/news/2004/04/news20040412.html)
Title: Re: StarWarsShop.com
Post by: jokabofe on April 13, 2004, 01:14 AM
do you think they will still be giving the first 500 customers a free set of patches, since it still says that on the site, or did they give them all away already?
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 13, 2004, 01:19 AM
Email from StarWarsShop.com:

Dear March 10 Customers:

StarWarsShop.com will re-launch on April 14th at 9:00 a.m. Pacific Time

If you placed a valid order at StarWarsShop.com on March 10 and received an order confirmation email, we are reserving inventory of limited quantity products for you. We will recreate your shopping cart with the items in your March 10 order. Just visit www.starwarsshop.com beginning April 14 at 9:00 a.m. and click on the home page Clone Trooper banner that says "click here if you placed an order on March 10th". You will be taken to a web page where you will enter your original Order Number from your order confirmation email. Your Order Number is the 10-digit number at the bottom of your order confirmation email. When you hit the submit button you will be transferred to your shopping cart where you can add or delete items, then proceed to check out. You will not be able to add more limited edition items than were in your original order.

The Revenge / Return of the Jedi patch set and Topps promotion card sets will not be added to your cart, as they have already been sent to you.  If you have a gift certificate from StarWarsShop.com, it may be used on this order.

This service is available only for the first 48 hours of the shop re-opening. It will no longer be available after 9:00 a.m. Pacific Time on April 16. After this time, any unclaimed inventory on limited edition items will open up to the public.

Each Order Number can be used only once.

Please send an email to customerservice@starwarsshop.com with any questions.

Thank you,

The Star Wars Shop Team
www.starwarsshop.com
Title: Re: StarWarsShop.com
Post by: jadesfire on April 13, 2004, 08:37 AM
I wonder if there were any Cinemacast Vaders left before the shop closed?  I never added one to my card originally as I was at work and didn't have much time to look around.  I'm not going to get the green trooper I originally ordered so there is no need for me to go to my "reserved" cart.  

I wonder if they will have the Star Destroyer case available now??  Or the Endor one.  

Hmm...hope it works this time around.
Title: Re: StarWarsShop.com
Post by: Morgbug on April 13, 2004, 05:02 PM
FInally received my email with the instructions for tomorrow morning.  Nice time for me, should be wide awake.  

However, like a dolt, I deleted the email that Jim sent me with the code for my GC :-[ so unless his package shows up tomorrow, I won't be using it then.  

This is looking like a big win situation for SSW.com if all goes well from this point on.  I've certainly never been in a situation like this where compensation and customer service have been handled so well.  
Title: Re: StarWarsShop.com
Post by: Boba Binks on April 13, 2004, 09:55 PM
I lost my e-mail of my order so I asked for the SWshop to send me my original order number. They did! :)
I think the SWshop is doing one heck of a job in taking care of their customers. Way to go! Keep up the most outstanding work.
Can't wait to place my order again for my Clone Bust.

Good luck to all tomorrow.
Title: Re: StarWarsShop.com
Post by: Morgbug on April 13, 2004, 10:07 PM
Here's hoping they upgraded the server too :o
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 14, 2004, 08:22 AM
Hopefully there won't be any problems this time around. Almost time... Keep the reports coming in on your progress.
Title: Re: StarWarsShop.com
Post by: Jeff on April 14, 2004, 12:00 PM
Everyone ready?

Almost time...

Jeff
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 14, 2004, 12:01 PM
Open!  :)
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 14, 2004, 12:12 PM
No green Clone Trooper busts?
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on April 14, 2004, 12:15 PM
No green Clone Trooper busts?
Go and click on the Green CLone Trooper Picture on the right hand side of the screen.  It will send you to a page where it ask for your Order Number from the orginal order from the 10th.  Once you place that in there you will get you clone Trooper.  I did that for one of my orders and got one Clone trooper.  I still need my other order number through.
Title: Re: StarWarsShop.com
Post by: Jeff on April 14, 2004, 12:17 PM
No green Clone Trooper busts?


Nope.

If you recall, they sold out in the first day.  Therefore, they are ALL on hold for 48 hours for those that originally placed the orders.

The only way they will go back on the site will be if someone doesn't replace their order...

So, two days from now, any stock that is unclaimed by those who originally ordered them will be put up for re-sale.

I kinda figured that might happen, but I guess now we can confirm it.  It makes sense since they are holding the original orders though...

Jeff
Title: Re: StarWarsShop.com
Post by: jadesfire on April 14, 2004, 12:18 PM
I don't want my bust but it's being held in my cart from last time, so if someone wants it I'll order it for you.  Just PM me please.
I got my Vader cimemacast though ;).

Lucky that you had that letter link Dale, as I wasn't getting anywhere with typing in the web address ???.
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 14, 2004, 12:20 PM
You have a PM Beth.  ;)
Title: Re: StarWarsShop.com
Post by: Morgbug on April 14, 2004, 12:21 PM
Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa >:(

Try to log in, won't accept my old password >:(  Keep trying, try variations to see if I'm insane  Nope.  

Fine, request new password.  Receive it pretty much immediately.  Won't let me in with their generated password.   >:(

Now I'm getting a report that my order number has already been processed and I cannot use it again :(


AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAa
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 14, 2004, 12:24 PM
I have 2 Kermits sitting in my cart. I have not gone to check out yet.

I'm reading reports from RS & the orders are screwed up. Sounds like they are getting overcharged.  :-\
Title: Re: StarWarsShop.com
Post by: Morgbug on April 14, 2004, 12:26 PM
Tried again, requested a password again, still no joy.  My order is fine, I just can't proceed to checkout and since I cannot do anything with the page, I dare not shut it down for fear of it not letting me process my confirmation number.  

I keep getting the message that my account is not activated.  People, I_AM_TRYING_TO_ACTIVATE_MY_ACCOUNT_RIGHT_FRIGGING_NOW!!! >:( :'(
Title: Re: StarWarsShop.com
Post by: Scott on April 14, 2004, 12:27 PM
******* IDIOTS!!!


I ordered 2 Indy Kermits on March 10 Order # XXXXXXXXXXX

I inputed my ordering number on the proper page and added another item to my cart

The other item was a preorder for a Original Trilogy Collection Case.

When I went to separate the 2 items (one was a preorder the other in stock) it then proceeded to charge me $60 for the 2 Kermits.  I then removed that from my basket and ordered the OTC case separately (# XXXXXXXXXXXXXXX)

It now will not let me order the 2 Indy Kermits saying that I already have ordered them (which I have not) and it also says they are out of stock

What should I do???
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on April 14, 2004, 12:27 PM
Yeah people are getting charged $400 dollars for three some how.  I wonder if the shop will be closed again soon and we have to re-re-order.
Title: Re: StarWarsShop.com
Post by: Angry Ewok on April 14, 2004, 12:28 PM
So I take it now isn't a good time to order something? I had my eye on some things, but judging by what all yall are saying - its best I wait a while.  :-\
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 14, 2004, 12:31 PM
Son of a ......   I check out & it takes me to the Sign In/ Register page. It won't take my password!  >:(
Title: Re: StarWarsShop.com
Post by: Brian on April 14, 2004, 12:34 PM
I didn't get a chance to order anything the previous time, but did sign up for an account shortly before it shut down.  It didn't accept that account when I first tried to log in, so I signed up for a new one.  They didn't have a t-shirt in stock that I wanted to order (that I saw last time), so I ordered one Indy Kermit.  Everything seemed to go through just fine, $15 for the Kermit, $4.95 shipping, free patches and promo card.  I got a confirmation e-mail too.  Hopefully I did everything alright, and it stinks that so many others are having problems.  You'd think they would have had it all figured out after all this time working on it.
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on April 14, 2004, 12:35 PM
Son of a ......   I check out & it takes me to the Sign In/ Register page. It won't take my password!  >:(
I ended up just recreating my account thinking that they deleted any of the information from the previous orders from the 10.  You may want to try and create a new account.  
Now I just have to wait and get my second order number from my order on the 10th so I could order my second trooper.
Title: Re: StarWarsShop.com
Post by: jokabofe on April 14, 2004, 12:39 PM
i was able to get in, but my password was invalid... i asked for a new pword and got it... then i signed in, placed an order, got a confirmation... all done  ;D

Title: Re: StarWarsShop.com
Post by: Morgbug on April 14, 2004, 12:41 PM
There you go, same problem as me.  Time for another GC methinks >:(

I just better get my damn Kermits and Busts.  
Title: Re: StarWarsShop.com
Post by: Boba Binks on April 14, 2004, 12:42 PM
Where is the banner to click on for past orders? I want my Green Clone Bust!!!
Title: Re: StarWarsShop.com
Post by: jadesfire on April 14, 2004, 12:43 PM
First time in, I tried to sign in with no luck so I just re-created my account.  Then I bought the Vader item, used my coupon and voila...confirmation number and email.

Now, I went in and clicked on the clonetrooper, put my old order number in, seen that the green clonetrooper bust and Kermit were in my "old" cart, left the site and came here to see if anyone wanted them.  When I went back, it stated that The order number provided has already been processed .

WTF?????  I didn't DO anything with the cart yet!!  I only get to look once and then if I don't do anything, I guess I am out of luck.  I emailed them, so if I can...I'll order the green trooper for you Dale.  What a mess...again!!!
Title: Re: StarWarsShop.com
Post by: Scott on April 14, 2004, 12:45 PM
Same thing happened to me Beth

It says Kermit is out of stock too >:(
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 14, 2004, 12:45 PM
OK, I re-registered & blah, blah, blah, no problem till i get to my Order Verification.

2 Adventure Kermit.

Sub Total:      $60.00  
Discount/Gift:      $0.00  
Shipping Cost:      $17.95  
Gift Wrap:      $0.00  
Sales Tax:      $0.00  
ORDER TOTAL:       $77.95    

(http://www.telusplanet.net/public/djustus/wtf.gif)

 
Title: Re: StarWarsShop.com
Post by: jadesfire on April 14, 2004, 12:45 PM
Where is the banner to click on for past orders? I want my Green Clone Bust!!!

To the right, two clonetroopers in the picture...it actually states"Click here if you placed an order on March 10th"
Title: Re: StarWarsShop.com
Post by: jadesfire on April 14, 2004, 12:46 PM

(http://www.telusplanet.net/public/djustus/wtf.gif)

 


Hahahaha...thanks for the image Dale, I needed a good laugh right now!!
Title: Re: StarWarsShop.com
Post by: Boba Binks on April 14, 2004, 12:48 PM
I do not see it. Can you post the URL?
Title: Re: StarWarsShop.com
Post by: Scott on April 14, 2004, 12:48 PM
OK, I re-registered & blah, blah, blah, no problem till i get to my Order Verification.

2 Adventure Kermit.

Sub Total:      $60.00  
Discount/Gift:      $0.00  
Shipping Cost:      $17.95  
Gift Wrap:      $0.00  
Sales Tax:      $0.00  
ORDER TOTAL:       $77.95    

(http://www.telusplanet.net/public/djustus/wtf.gif)

 


See I noticed that and removed it from my cart because I didn't want to be charged $30 a piece and it won't let me reorder and they are out of stock! WTF Indeed!
Title: Re: StarWarsShop.com
Post by: Morgbug on April 14, 2004, 12:49 PM
I did just that.

Went to the site.  Clicked on the "if you ordered..." link and went in.  Entered my confirmation number.  Proceed to checkout and it takes me to login page.  Fine.  Login with old password.  Incorrect :o  Try again.  No joy.  

I tried three new passwords from them.  No joy on all of them, all saying I need to activate my account.  I emailed them, but if anyone here knows how to do that, please, PLEASE tell me.
Title: Re: StarWarsShop.com
Post by: Scott on April 14, 2004, 12:49 PM
(http://shop.starwars.com/img/banners/ad02_20040414.jpg)

http://shop.starwars.com/AdArea/Ad02_20040414.aspx
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 14, 2004, 12:51 PM
Customerservice@starwarsshop.com

http://shop.starwars.com/CustomerService/Help.aspx
Title: Re: StarWarsShop.com
Post by: jadesfire on April 14, 2004, 12:51 PM
Click here Boba Binks (http://shop.starwars.com/Category/Category.aspx?categoryid=38&pageid=2&categorytype=CategoryCache)

Try this?? and look to the right....
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 14, 2004, 12:52 PM
Arrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrg!

For Beth.  ;D

(http://www.pccasebadges.com/images/wtfguy.jpg)
Title: Re: StarWarsShop.com
Post by: Boba Binks on April 14, 2004, 12:52 PM
Thanks! It worked! I do not have any banner or image showing up on my browser for the Clone / Past Orders. Thank you.

Also my $50.00 Gift Cert did not work.  >:( I guess I will have to use it on something else later.
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 14, 2004, 12:53 PM
Damm,  I need a smoke or 2.  :-\
Title: Re: StarWarsShop.com
Post by: jadesfire on April 14, 2004, 12:53 PM
I have a feeling it might take longer than 24 hours today :P.   I can't believe what a stupid mess this is becoming again.  They should try ORDERING from their own page before they go "live".

I got tax appointments now for the rest of the day, one happy moment after another.... :-\
Title: Re: StarWarsShop.com
Post by: Morgbug on April 14, 2004, 12:54 PM
So has anyone managed to have their March 10th orders processed?  C'mon, this should have been done with 50 minutes ago.  

WTF?
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on April 14, 2004, 12:57 PM
So has anyone managed to have their March 10th orders processed?  C'mon, this should have been done with 50 minutes ago.  

WTF?

I got one of the orders I had from the 10th go through today.  I still have one bust that I ordered on the 10th that I still need the order number from them since I deleted the email I got.  I emailed them but they only sent me one number yesterday so I then emailed them again asking for my second number but so far I haven't gotten any return email from them about the second number.
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on April 14, 2004, 12:58 PM
Why is it that when I post a reply it takes me back to the main wattor's junk yard page and not this thread?  Was the program always like this or is this something new.  
I just noticed it while posting in this thread.
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 14, 2004, 01:00 PM
Anyone got there phone number?
The 1-866-892-7794 is a no go according to RS. No longer valid!  >:(
Title: Re: StarWarsShop.com
Post by: Scott on April 14, 2004, 01:05 PM
I don't think there is a phone number...idiots
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on April 14, 2004, 01:06 PM
WHo here wants to take bets on when the site will close down and when will we get word that the orders will be canceled again.  I have a bad feeling about this. ;D

The Green Clones may never see the light of day if it stays at SSW.com.
Title: Re: StarWarsShop.com
Post by: Morgbug on April 14, 2004, 01:09 PM
Yeah, it was looking pretty good at 11:01.  Poked around the site a little, lots of stuff there.  Thinking of preordering cases.  Greedily thought meh, process this order, then do a new order and see if you can score a second set of patches.  

I'm still trying to log in for my March 10th order and don't dare shut down the page for fear of losing that order as the confirmation number is already entered :'(

Here's a suggestion.  Go to one of the boards, here, RS, GH, SSG or whatever and recruit some people to beta test your system.  Make it only a mock ordering system.  Give them all a poster for their efforts.  It's got to be a hell of a lot cheaper than opening twice and ******* up twice.   ::)
Title: Re: StarWarsShop.com
Post by: Boba Binks on April 14, 2004, 01:14 PM
Well, I got my order in like I said for my Clone bust. I shut down my computer and reloaded the webpage. Still no image or banner showing up for past orders. I do not get it. I wonder if it has to do with my Security setting beign on Med-High.

I do not know. At least the posted URL worked for me. Thank you so much.

Well, lets hope that everything will work out and everyone will get their orders.
Title: Re: StarWarsShop.com
Post by: Ben on April 14, 2004, 01:25 PM
Well, I was going to order an Adventure Kermit, but since they're out of stock and charging $30 each, to hell with it.
Title: Re: StarWarsShop.com
Post by: Matt Carroll on April 14, 2004, 01:25 PM
See I noticed that and removed it from my cart because I didn't want to be charged $30 a piece and it won't let me reorder and they are out of stock! WTF Indeed!

Apparently, the system is allowing people to add "out of stock" items to their carts and purchase them. I just purchased the out of stock Adventure Kermit without any problems....  :-\ That can't be good....
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 14, 2004, 01:29 PM
This is  (http://www.telusplanet.net/public/djustus/bsflag.gif)  (http://www.telusplanet.net/public/djustus/bs.gif)

3 times I go to check out & its the same price.  >:(

Customer Service got an Email-O-Gram from me!  >:(

So what do I do now? CLose my extra browser & hope I get a reply back before the time runs out?  :-\
Title: Re: StarWarsShop.com
Post by: Jeff on April 14, 2004, 01:36 PM
Man...

I originally ordered the Star Destroyer wave case and Hall of Fame wave cases from them.  I had no plans to re-place my original order because I've found all of those figures at retail now and no longer need them.

Luckily, I was not interested doing so, because if I had wanted to re-order the mini-bust or Kermit or I'd be suffereing like all of you are.  This is gonna turn out very poorly...

Bad passwords, invalid accounts, double charges, ordering out-of-stock items, invalid order numbers...

Real nice job.  They were doing so well up until now.  I was willing to give them the benefit of the doubt after the first debacle, but now I'm seeing that you are gonna have to REALLY want something to place an order with them...

Jeff
Title: Re: StarWarsShop.com
Post by: Morgbug on April 14, 2004, 01:44 PM
I'm just amazed they haven't shut it down yet.  I mean you can't be that oblivious, can you?  Ordering of out of stock items is going to destroy them.  
Title: Re: StarWarsShop.com
Post by: Ben on April 14, 2004, 01:48 PM
I too managed to purchase an Adventure Kermit.

Hm.

Uh oh.
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 14, 2004, 01:55 PM
A member at RS (Mauricio) got an email reply from there Customer Service.

Dear Customer (http://forums.rebelscum.com/ubb/ultimatebb.php?ubb=get_topic;f=4;t=001359;p=4)
Title: Re: StarWarsShop.com
Post by: Morgbug on April 14, 2004, 02:07 PM
Well it's nice they are responding, but come on people, get it right beforehand.  

I've got two emails in to them.  One from the 'contact us' link and a direct one sent to customer service as well.  This has got to be plain embarassing.  

I had every intent on ordering cases from them.  Newforce has been shaky for a while and EE is not my favorite, so I was looking for a new source.  They were $5 on average higher than Newforce, but if this is how it's going to work, forget it.  Guess I'll place my preorders with newforce and irritate Rick with daily emails.
Title: Re: StarWarsShop.com
Post by: Mainland05 on April 14, 2004, 02:25 PM
Stoped by the site today for the first time, and I must say, I really enjoy it.

I ordered most of the new waves, 3,4,5 and Hall of Fame.  So I was pretty syked.
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on April 14, 2004, 03:02 PM
I got a reply to my email I sent about my second order conf. number the only thing is they sent me the same number that they sent me before.  NOw I guess I will try and email them through the site and hopefully they can find that second number or I may have to try and hope I can get a second on on Friday.
Title: Re: StarWarsShop.com
Post by: Morgbug on April 14, 2004, 03:02 PM
Great ::)  from bad to worse....

Puttering around on the site and my shopping cart has dramatically changed for me.  I think for the worse.  It still shows my quantity for Kermit as 3 and the bust for 2, as was the case on March 10th.  In my puttering I added in a cinemacast Vader, just for fun.  Going to my cart now shows the Kermit's are greyed out, as are the busts.  They are listed out of stock, so the only thing in my cart is the cinemacast Vader listed at $159.99 yet my total comes to $224.98 :o



This is nothing but insanity.   :(
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 14, 2004, 03:43 PM
(http://www.snowtroopers.ca/forum/YaBBImages/lipsrsealed.gif)

Just checked the site & my check out order & it came up the way it should be. 2 Kermits for $30.  8)  

A great big Thanks to Dave who helped me out. You should be getting a parcel by next week.  ;)   ;D
Title: Re: StarWarsShop.com
Post by: Morgbug on April 14, 2004, 03:58 PM
I wish I could share your joy Dale.  I'm going to be optimistic and presume they can fix this fiasco.  I supposedly had 48 hours to get my order from March 10th submitted, yet all my stuff except one thing is showing as out of stock.  Four hours of trying and no progress.  

I guess I can only sit and wait for the response from customer service but this has been a very frustrating experience from what should have been a great day :-\
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 14, 2004, 04:05 PM
I emailed them, so if I can...I'll order the green trooper for you Dale.  

Thanks Beth.   :)

I was going to wait it out till tomorrow or just before time ran out. Just so happened I checked & it looked good, the way it should have been when they opened the site.

Best of luck to ya all.    (http://www.cheesebuerger.de/smilies/muede/35.gif)  
Title: Re: StarWarsShop.com
Post by: Morgbug on April 14, 2004, 04:19 PM
Not to throw too big of a wrench in there, but if mine disappeared from my cart, why wouldn't Beth's as well?  

I think I'm waiting for a phone call.  I'll attempt to shut up about it all now.
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on April 14, 2004, 07:06 PM
I finally got the number for my second order and got my last CLone for 12.95.  
GOod luck for all of those who are still having problems.
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 14, 2004, 09:54 PM
I received my email from Customer Service. Same one everyone else is getting.

Dear Customer,
Thank you for your inquiry. We sincerely apologize for any inconvenience you experienced. The March 10 orders are being handled from a separate database vs. the main database and had a price inaccuracy which we're correcting now.
 
This issue has since been corrected. Please proceed to checkout.
 
If you placed an order earlier this morning you will be getting a new order confirmation emails with the correct information. Your card will be charged the correct amount.
 
Sincerely,
Customer Service
StarWarsShop.com

They probably got flooded with emails & can't answer them individually.  :-\
Title: Re: StarWarsShop.com
Post by: Boba Binks on April 14, 2004, 11:46 PM
I e-mailed customer service telling them that my $50.00 gift cert did not go through and they sent me an e-mail telling me that the gift cert will be applied to my order. :)

I still think the customer service is great.

Oh, according to RebelScum the reason I could not see the Green Clone Banner was due to my Norton Utilities.
Title: Re: StarWarsShop.com
Post by: JediMAC on April 14, 2004, 11:48 PM
Boy, I feel kinda bad coming in here and saying I had a pretty painless transaction (aside from my password not working and having to completely re-register).  But I got right in, clicked the March 10 order button, found the Clone bust that I ordered for Dave just sitting there, and re-ordered the thing for him again.  I got "timed out" during my order too, but logged back in and was taken back to the same page where I left out.  Everything seems to have worked just fine!

But considering all the other problems all of you guys (and gal  ;)) had throughout the day, I'd definitely concur that their re-opening was just about as bad as their original opening, and that's downright PATHETIC.  They need some new I.T. people over there, or sumthin'...  Bunch of dumbasses!   :-\
Title: Re: StarWarsShop.com
Post by: Morgbug on April 15, 2004, 12:05 AM
Yeah well I'm about ready to kill someone down there.  

Here is what they sent me:
Quote
Dear Customer,
Thank you for your inquiry. Unfortunately we had to purge all log in information
from March 10th. Please re-register on the site to place your order. Please let
us know if we can be of further assistance.  And yes your original order will be
honored.

Sincerely,
Christine
Customer Service
StarWarsShop.com
 

Yeah, thanks ::)  And here is what I sent them back:
Quote
Thank you very much for the response.  It is, however, no help at all.  

While I understand completely that I have to reregister anew, it will no longer take my email address (this one).  I tried that earlier today multiple times.  To no avail.  Fine, I registered with a newly created email address and it let me in.  Super.  Or perhaps not.  When I enter my order confirmation number from March 10 it returns the statement that "The order number provided has already been processed."  Frankly, no it has not.  It was indeed entered earlier today, but I could not proceed to checkout.  By the way, if I have to reregister anew, why is the system locking out my old email address, yet still willing to send new passwords to it?  Clearly the system has not been purged so well as you suspect.

So, here is where I stand:  

I have created a new email address specifically to log in, not using the one I frequent the most, thereby suffering yet another inconvenience.  

Upon creating said new profile (which it seems not all users have had to do based solely on conversations on star wars collector bulletin boards/forum) I am now not able to use my confirmation number as the automated response states it has been processed.  It has not.  Period.  

I am left with the feeling that I will not get my order originally placed on March 10th: 3 adventure Kermits and 2 green clone busts.  

I have tried everything possible to alleviate the situation at my end.  The site recognizes my email address, sends new passwords then summarily rejects them.  I have created a new user profile as suggested by customer service, only to be left frustrated again.  

I tried to order a cinemacast VAder statue earlier today, but was unable due to the above difficulties.  I see they have now been removed from the front page of the site, so presumably I am out of luck on that one.  

I spent five hours today trying everything imaginable to get into the site.  Now I am still left corresponding with customer service.  Suffice to say that if I thought I was doing something wrong, I could live with it.  I suspect rather strongly that the problem is not at this end of the system, rather it is at yours and I would sincerely appreciate some assistance.

A very unhappy Brent Elliott

This is absurd.  I cannot process my order no matter what I try.  I lost out on the cinemacast Vader now as they are gone from the site.  I cannot get my order in as it has been processed.  Bull F***ing Sh!t!!!!!!

This is from two different computers with different ISPs, different sets of utilities and a complete waste of time.  

I'm happy for everyone else that it has worked out, but puhlease, this is crap >:( >:( >:( >:( >:(
Title: Re: StarWarsShop.com
Post by: Scott on April 15, 2004, 12:08 AM
I got the same BS response RE: Kermit...

Quote
Dear Customer,
The Kermits are out of stock for everyone, they are late getting here due to unforeseen vendor delays, but you can still order them even though they're marked as out of stock. They will be shipping on Monday. So you can place a new order for them now - just go through www.starwarsshop.com, no need to go through the March 10 order system.

Please let me know if you have any further questions.

Sincerely,
Christine
Customer Service
StarWarsShop.com
Title: Re: StarWarsShop.com
Post by: Scott on April 15, 2004, 12:09 AM
BTW...I watched that damn site this morning and the Kermits were going from In Stock to Out Of Stock and Back again to In Stock more than once.  AND why the **** would you let people order things that are out of stock.  Shouldn't it say its a preorder???  bull****!
Title: Re: StarWarsShop.com
Post by: Ben on April 15, 2004, 12:21 AM
I wondered why I was able to order an item that was listed as 'out of stock'.

As long as I get it, I don't care.
Title: Re: StarWarsShop.com
Post by: Ben on April 15, 2004, 12:22 AM
And another thing, I'm glad I don't collect the busts. Between this green Clone and the Clone Pilot, it's got to be the newest biggest headache in all collectordom.
Title: Re: StarWarsShop.com
Post by: Morgbug on April 15, 2004, 12:30 AM
The clonepilot worked out alright for me.  I'm nowhere near any convention, so take the cost $50) plus the ticket to get in ($25 for the weekend, or more) plus parking ($10) and you're not far off what I paid: $103 dlvd.  Seems fair.  

Scott
did you get your order placed?  I'm really starting to wonder if I'm the biggest loser in the universe right now, because nothing, absolutely nothing is working out here.  

I'm sure my tone could have been more mature, but come on people, this is a fiasco.  Again.  I'm reasonably confident that I'll get my March 10th order but now I lose out on the cinemacast Vader????  And yes, I can actually prove I had it in my cart, I printed off the page.   :P

I'll tell ya, they have a lot of ground to recover with me.  Oh sure, I'll use the GC if I ever get a chance to get in there (Lord knows it will be rejected because I had to switch my email address ::)).  But unless they do something to apologize for this secondary fiasco that has been much, much more frustrating, my business with them will be done.  Until I go skulking back in for an exclusive down the line anyway :-[
Title: Re: StarWarsShop.com
Post by: Scott on April 15, 2004, 12:33 AM
Well I ordered 2 Out of Stock Kermits this morning not wanting to wait to see what they said.  I just ordered the Bust I had ordered for Adam too and had no problems.  My original Kermit order is a no go and it sound like 3-4 people at RS have the same problems on the bust

I agree on the fiasco aspect...its utterly rediculous and I think its almost as bad as last time where a relative few orders were screwed up...here people have been overcharged, the stock situation fluctuates, the password bull****...and its been widespread
Title: Re: StarWarsShop.com
Post by: Morgbug on April 15, 2004, 12:41 AM
Thanks, that helps me feel better.  It's seeming a bit like I'm the only one having such bad luck.  I simply cannot believe they left the site open.  FWIW, I clearly think this time is worse.  Had there been clone busts left and I had not had an expectation of a reserve, I'd have logged in immediately at 9 PST and then been able to get them.  Now I'm facing another day/night of chasing them by email.  What a waste of time.  

I initially felt a bit guilty about the $50 GC because it really wasn't that bad.  Stupid, but not such a huge inconvenience.  Now I feel like they owe me about 5x as much >:(
Title: Re: StarWarsShop.com
Post by: jadesfire on April 15, 2004, 06:49 AM
Here's my e-mail about not being able to use my number:


Dear Customer,
Thank you for your e-mail. We will check our system to see if an order has been processed with this order number. If not we will reinstate your order number so that it will be valid again. We will e-mail you when this is done.

Sincerely,
Customer Service
StarWarsShop.com


SO....when are they going to get back to me?? Friday after 9:00am PST??
It was a one shot deal with putting your number in and ordering you items.  If you logged out to fix the price on the Kermit, you were screwed.
WTF??  My 7th grade nephew can run a website better than this place  ::).
Sorry to hear about all your trouble Brent.  I did get my Vader and it wasn't anything that I originally placed. With any luck (and competent employees) you will be able to access your "old cart" and place your order today.
Title: Re: StarWarsShop.com
Post by: Scott on April 15, 2004, 09:13 AM
The more I thought about this the more pissed off I am about it...I probably will get my stuff and for that I'm greatful but the way they've handled this so far is more than scary.  

Imagine what will happen when they get an Exclusive figure or two from Hasbro and 10000 people are trying to order them at the same time
Title: Re: StarWarsShop.com
Post by: Brian on April 15, 2004, 09:47 AM
Quote
Imagine what will happen when they get an Exclusive figure or two from Hasbro and 10000 people are trying to order them at the same time

Excellent point Scott.....yikes.
Title: Re: StarWarsShop.com
Post by: JediMAC on April 15, 2004, 03:50 PM
I'm thinking that I'll drop their customer service a link to this thread, starting at where they re-opened yesterday, and let 'em take a looksee at all the insanity they're causing.   ::)

Sorry again to Brent, Beth, Scott, and everyone else getting the complete and total run around with these people!   >:(
Title: Re: StarWarsShop.com
Post by: Morgbug on April 15, 2004, 03:59 PM
Busy off at work today, so just checking mail now.  From Shopstarwars.com:  Nothing

 >:(

Thanks folks.  Going to be great when I'm out a couple of clone busts, 3 kermits (my wife's, chuckles and I think Mikey or mosnab, can't remember who).  And oh yeah, forget about the cinemacast VAder ::)

Very, very, very frustrating.  I'm with Beth, I'm expecting an email sometime tomorrow night, when it is too late and they then put the blame back on us for somehow screwing up.  

Close the site people, you've got issues at least as serious this time around :(
Title: Re: StarWarsShop.com
Post by: JoshEEE on April 15, 2004, 05:35 PM
I didn"t have a lot of the problems you guys are having, BUT I did have my own problems.

The stupid session kept timing out on me, and I had to keep logging in and do my order OVER and OVER and OVER again until I finally did it fast enough to get it through.

Also...I was wondering when the gift certificate was going to come up. It doesn't come up until the end of checkout...which is very confusing AND annoying.

But...supposedly, my bust and Kermit are on the way. That's good, because it sounds like some were less fortunate.

Title: Re: StarWarsShop.com
Post by: DoctorPadawan on April 15, 2004, 05:36 PM
You know, I'm not normally a complainer (well, at least when it comes to anyone but Hasbro), and I'm certainly glad to hear that some people's orders seem to be going through okay, but as far as I'm concerned, I've just given up with them for now.

I placed my order on March 10th for a single Kermit.  I got the email confirmation and everything was fine.  Then as we all know, everything fell apart.  I got the phone call from someone at LFL or whoever asking for my address to send the patches and GC to.  I asked him if I would need to retain my original email confirmation for when the site opened back up and he *assured* me that I could go ahead and trash it, since the order number would no longer be of any use anyway.  

So, you can imagine how I felt on Tuesday afternoon when word got out that the March 10th orders would be honored but we'd need our original order number.  Within five minutes I had sent the CS team an email explaining my situation and as of 5:30 PM ET today, I had yet to receive a reply, even after resending the email last night.  

Now, I will take some blame in this, since I did delete the original email and kept no record of my order number.  I will not take full blame for having done so, since I was told by an official representative on the phone that it was not necessary to hang onto it.  

The problem I faced up until I threw my hands up in defeat was the fact that the March 10th orders would only remain valid until 9 AM PT tomorrow, and since they have not emailed me my original order information, I'm just out of luck.  And since my workplace has my email site blocked, I wouldn't be able to check my mail anyway, even if they did suddenly decide to get back in touch with me.

The decision I came to was that I didn't really need a Kermit in the first place (which, honestly, I didn't; I just grew up on the Muppets and SW and thought it was cute) and there was nothing else there within my price range that I would even  be interested in.  With the continuing problems others were having in addition to my own problems with their site and its associated flaws, I just didn't see the point in even worrying about it anymore.

So, there's a 50 dollar gift certificate in my desk drawer here that will hopefully get used before the expiration date.  I say that because I'm not going to be ordering from SWShop.com again until they get all the bugs worked out, because even after a month of testing and retesting, they still haven't figured out how to do things properly.  Like I said, I'm glad that many of you had things work out for you, but as for me, I'm completely indifferent to them at this point.
Title: Re: StarWarsShop.com
Post by: Jeff on April 15, 2004, 05:45 PM
Imagine what will happen when they get an Exclusive figure or two from Hasbro and 10000 people are trying to order them at the same time

Like, say, oh I don't know...
The Silver Sandtrooper Convention Exclusive?

It will be a NIGHTMARE when that figure is put up for sale on the site...

I'm sure they will work in some crap about how it will be exclusive to Hyperspace members FIRST, then Fan Club Members, etc.

I'm already right there with ya predicting disaster on this one...

Jeff
Title: Re: StarWarsShop.com
Post by: Morgbug on April 15, 2004, 07:07 PM
Quote
Dear Customer this issue is currently being worked on. We will  let you know via
email when this has been resolved.  Also the deadline for March 10 orders has
been extended until April 18 at midnight.  We apologize for the inconvenience.




Sincerely,
Christine
Customer Service
StarWarsShop.com

Is Christine the name of a computer?  If not, I do feel sympathy for this woman, but this is just another generated email with no specifics.  

I suppose I'll take this as good news (with a big, ole grain of salt) and that my busts and kermits might come through.  I still think I'm out of luck with Vader.  Too bad, I was prepared to part with the money for a very nice piece :-\

You guys are right though, they'll be hooped all over again with a mad rush scenario.
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on April 15, 2004, 07:33 PM
Quote
Dear Customer this issue is currently being worked on. We will  let you know via
email when this has been resolved.  Also the deadline for March 10 orders has
been extended until April 18 at midnight.  We apologize for the inconvenience.




Sincerely,
Christine
Customer Service
StarWarsShop.com

Is Christine the name of a computer?  If not, I do feel sympathy for this woman, but this is just another generated email with no specifics.  


I feel sorry for her since it seems that she is the only one that is sending out emails or maybe it is the name of the computer system they have .  WHich needs to be bought up and fix big time with all of the problems there have still.  

Hope you guys can get you orders that you had before in before the 18th.
Title: Re: StarWarsShop.com
Post by: jokabofe on April 15, 2004, 09:52 PM
Imagine what will happen when they get an Exclusive figure or two from Hasbro and 10000 people are trying to order them at the same time

Like, say, oh I don't know...
The Silver Sandtrooper Convention Exclusive?

It will be a NIGHTMARE when that figure is put up for sale on the site...

I'm sure they will work in some crap about how it will be exclusive to Hyperspace members FIRST, then Fan Club Members, etc.

I'm already right there with ya predicting disaster on this one...

Jeff

actually, if they handle it the way paizo handled the santa yoda ordering, everything should be fine. send out e-mails and left a few hundred/thousand people in at a time, and then everything should be ok. of course, they won't do that, and the system will crash again... but hey, i can always use another $50 gift certificate  ;D
Title: Re: StarWarsShop.com
Post by: Brian on April 16, 2004, 11:04 AM
With the problems that so many have had, I don't know if you want to risk it...but just stopped by SWShop and it looks like Adventure Kermit is back in stock for those who are interested...shipping April 19th it says.  Just thought I would post in case anyone missed out with all the craziness before.
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 16, 2004, 01:35 PM
Well guess what finally arrived in the mail, my 2 patches & gift certificate. Oh yeah, also the 3 Clone Promo cards!   8)

A little late to use the $50. but ya never know what they will have later on.  ;)
Title: Re: StarWarsShop.com
Post by: Morgbug on April 16, 2004, 02:38 PM
Well, not a peep and we're coming up on 20 hours since the last email.  Initial deadline went past, but they have since extended it until some time Sunday.  Greeeeeeeat ::)
Is it going to matter?
Title: Re: StarWarsShop.com
Post by: Morgbug on April 16, 2004, 05:08 PM
So here I am talking to myself ::)

I thought what the hell, let's go try again.  I logged in no problem and proceeded to get my cart.  Great news.  Even better news, my cinemacast Vader is in my cart :o  Oh yeah baby ;D  

Right?  Well, no, actually.  

I go to checkout, everything is there.  With shipping, it makes it up to around $300 and change with the $14.95 shipping.  Enter the GC code and click update price, world is still going well.  

Click complete and next page comes up leaving me thinking these people are absolute ******* buffoons.  Not only has the cinemacast Vader dissappeared in the blink of an eye, but my $50.00 discount has evaporated as well.  

Guess it's time for Christine and I to have another conversation.  Oh yeah, the kermits and clone busts were greyed out, so no idea if they're coming.  

Could you operate this place any more inefficiently??? >:(
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 16, 2004, 05:11 PM
Man, this is better than Digital Cable!  :D  

You would think they would have got there crap together by now.  ::)
Title: Re: StarWarsShop.com
Post by: SilverZ on April 16, 2004, 05:53 PM
Could you operate this place any more inefficiently??? >:(

My guess would be: yes, in time.

I'm staying away until the dust settles. Thanks for keeping us posted on this and sorry for your pain.
Title: Re: StarWarsShop.com
Post by: jokabofe on April 17, 2004, 06:53 PM
wow, i'm sorry to hear about all the problems you guys are having. i got this email from starwarsshop.com today:

Quote
Dear dave castle,

Thank you for your order from www.starwarsshop.com.

This is your electronic shipment confirmation. Your order xxxxxxxxxx-xx has been shipped. Please note that you will receive multiple shipment confirmations and multiple shipments if you selected the multiple addresses or multiple shipments option while submitting your order.

You can track your shipment using the link below:

 Tracking #: xxxxxxxxxxxxxxxx

Or you can go to www.fedex.com and use the following number to track your shipment:

Tracking #: xxxxxxxxxxxxxxx

If you have any questions contact our customer service at: customerservice@starwarsshop.com.

The Star Wars Shop Team
http://www.starwarsshop.com

© 2004 Lucasfilm Ltd. | Privacy Policy | Security | Terms & Conditions.

 ;D
Title: Re: StarWarsShop.com
Post by: Ben on April 17, 2004, 08:07 PM
I think when the dust settles, I'm going to order the Star Destroyer wave from these guys. Hopefully, my Adventure Kermit arrives OK.
Title: Re: StarWarsShop.com
Post by: Morgbug on April 17, 2004, 11:41 PM
I think when the dust settles, I'm going to order the Star Destroyer wave from these guys. Hopefully, my Adventure Kermit arrives OK.

I think when the dust settles, I'll officially be banned from shopstarwars.com following litigation to get them to admit the sheer and utter stupidity of the people running the damn place.  

No response to my complaints in two days now even though my order is in.  So they rectified the problem with my March 10th order (maybe) but decided to not bother telling me???  Gee, thanks guys.   ::)
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 18, 2004, 12:07 AM
I have had no response ethier!  ::)  
Title: Re: StarWarsShop.com
Post by: DoctorPadawan on April 18, 2004, 09:29 AM
Well, they finally replied to me (on the third try) and sent my March 10th order number yesterday afternoon.  The thing is though that I'm no longer really all that enthused about buying anything from them (as I said before, I did not really need the Kermit).  

I considered going ahead and buying the Kermit along with one of those ROTJ theatrical posters, but the ROTJ poster was out of stock and there was literally nothing else in there that interested me.  So, I've pretty much decided that I'm going to just wait and see in regards to the types of things they get there.  

I will say that the customer service (for the most part) has been much better than most other etailers I've dealt with over the years, but this whole situation has been nothing short of confusing and distressing to me (and I'd imagine many other people as well).  

Oh well, the 50 buck GC is valid until the end of the year so maybe by then all the bugs will be worked out and I'll have a job to afford a lot of this stuff. :)
Title: Re: StarWarsShop.com
Post by: jadesfire on April 18, 2004, 11:07 AM
I had to leave Thursday afternoon and left the original order number with my daughter and instructions on what to do.  I just got in the door today and I checked my emails and there was a confirmtaion for the order being placed on Thursday night so she was successful.  I figured by now everyone would have gotten their original orders straightened out so I am sorry to hear of your problems Brent.  It will be interesting to see how they handle everyhting for you and what you actually end up with.  

I did notice that my first order (for Vader) has been shipped so (for me anyways) it looks like everything worked out but it certainly wasn't the smooth sailing I thought it would be when it first opened.
 
Title: Re: StarWarsShop.com
Post by: Morgbug on April 19, 2004, 11:35 PM
Quote
Dear Customer,
Thank you for your e-mail. Unfortunately we are completely sold out of this
item. If this item is not on your order confirmation you will not receive it,
this means it sold out prior to you completing check out. If you received an
order confirmation with only the free gift and a shipping charge that order will
not be processed and your credit card will not be charged for this order.
We will be happy to credit you for the gift certificate as soon as we confirm
that it has not been redeemed. Please let us know if we can be of further
assistance.

Sincerely,
Customer Service
StarWarsShop.com

I am, for the moment, speechless >:(

Edit: the moment is over clicky to see why I can't get one (http://forums.rebelscum.com/ubb/ultimatebb.php?ubb=get_topic;f=4;t=001368) ::)
Title: Re: StarWarsShop.com
Post by: Scott on April 20, 2004, 09:56 AM
Well that sounds like bull****...no word on my Kermits I sure hope they are coming or there will be hell to pay
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 20, 2004, 10:09 AM
Well that sounds like ********...no word on my Kermits I sure hope they are coming or there will be hell to pay

Right there with ya!  ;)

Man that really bites Brent.   :-\
Title: Re: StarWarsShop.com
Post by: Morgbug on April 20, 2004, 12:24 PM
I sent them a link to that thread and requested that I get one of the returned items ::)  I'm not holding my breath, but we'll see.  

My basic view is that none of the screw ups from the re-opening are litigible, as were potential credit card issues.  As a result, they really don't give a crap about losing a few customers from what they view are minor issues.  

Essentially they are correct, I am, in the grand scheme of SSW.com, irrelevant.  My money won't mean a drop in the bucket to them.  

Still, I'm going to wait and see what happens.  I've been printing off everything I have from them and what I've sent.  This includes the orders that changed during processing etc.  At the very least I will report them to the better business bureau in the US, or whatever the suitable agency is.  

It probably doesn't help that I'm in Canada and a little easier to pass off either. :-\
Title: Re: StarWarsShop.com
Post by: Morgbug on April 20, 2004, 01:53 PM
Quote
Dear Customer,
Thank you for your e-mail. We will be happy to credit your order. Please send us
your certificate number.
As for the double shipment issue, this was with a handful of orders and items
shipped was not extra inventory. The items are allocated to existing orders.
There may be some inventory of the Vader Cinemacast  that will open up to the
general site after after March 10th orders that were reclaimed have been
fulfilled. Please check StarWarsShop.com at the end of this week.




Sincerely,
Christine
Customer Service
StarWarsShop.com

 ::)
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 20, 2004, 01:56 PM
Were's me Lawyer!
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 21, 2004, 01:07 PM
Just got an electronic shipment confirmation in the email. My Kermits are on the way.  8)

Be awhile before I see them, heads up Dave!   ;)
Title: Re: StarWarsShop.com
Post by: Ben on April 21, 2004, 01:46 PM
I just got my Adventure Kermit today, and I ordered when they were listed as out of stock, so hey, they must be on their way. :)
Title: Re: StarWarsShop.com
Post by: jokabofe on April 21, 2004, 06:32 PM
strange... i got an email from them on 4/16 telling me they were shipping out my order. now, it's 4/21 and not only have i not gotten the order, but when i attempt to track it with the number they gave me, it tells me it's an invalid number.

 ::)
Title: Re: StarWarsShop.com
Post by: Brian on April 22, 2004, 09:37 AM
I got my Adventure Kermit yesterday, along with the free cards and patches.  I ordered it last Wednesday, and got it a week later, with no problems...so I can't complain.  One interesting note though, the FedEx guy actually had two of them delivered to me (packaged seperately), and had a note that one was to be sent back.  I had to refuse delivery for the second one, and sent it back to Lucasfilm (or SWShop).  I only ordered one the whole time (didn't get an order placed the first time around), and was only charged for one, but for some reason I was sent two.  So, there should be another Kermit headed back to stock for anyone who might need it ;).  Other than that though, transaction went very smoothly...I hope things turn for the better for those of you who have had troubles.
Title: Re: StarWarsShop.com
Post by: Morgbug on April 22, 2004, 10:15 AM
They really, REALLY need to work out the bugs in their system.  

There are multiple reports all over the place of multiple shipments.  It's no wonder they're running out of stock.  Beth and others received multiple cinemacast Vader statues, sort of explaining why I couldn't get one.  Beth was kind enough to offer me her second, but a little $850 catalytic converter surprise yesterday made me pass.  

I think SSW.com sabotaged my car :-*
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on April 22, 2004, 11:33 AM
I wonder what will happen once the Bust start to ship out.  THis place needs too do something to fix these problems now or else LUcas Films may get in over its head.
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 23, 2004, 11:15 AM
My CC has been charged on Apr, 21 for my Kermits. Bang on. At least something is working so far!  :-\
Title: Re: StarWarsShop.com
Post by: jadesfire on April 23, 2004, 12:01 PM
Get this.  Since I refused to give back the first one I got on Tuesday (how the hell was I to know I was getting another one on Wednesday), I have been notified that I have to pay to ship the second one back.  Like bloody hell will I pay to send back THEIR error.  I told Fedex I never opened it as I guessed at it's contents so I am awaiting AGAIN for another email from SWS.com as to the next step.  
I did have others PM me to see if they could buy it but I have no idea how SWS.com will handle charging me in the first place (I am envisioning multiple charges on my credit card) so I am just trying to send it back.  What a mess....


PS:  I think this your car was sending us a message Brent, this transaction would have been a fiasco!!!
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 23, 2004, 01:00 PM
They want you to pay to ship the other one back & its there fault! Time for another...(http://www.telusplanet.net/public/djustus/wtf.gif)

I would mark it "Return To Sender" & if they charge you for shipping it back after they get it, then thats Fraud! What a load of crap!
Title: Re: StarWarsShop.com
Post by: jadesfire on April 26, 2004, 12:18 PM
If anyone is still in need of a green clonetrooper, click below as they are back in stock at SWS.com


Green Clone trooper (http://shop.starwars.com/Product/ProductDetails.aspx?ProductID=111)
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on April 26, 2004, 12:29 PM
Also the CinemaCast Vaders are instock now again for anyone who wants one.  Vader (http://shop.starwars.com/Product/ProductDetails.aspx?ProductID=153)
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 26, 2004, 12:39 PM
The site won't let me back in!  >:(   Won't take my password & I got a new one & it still won't let me back in!  >:(
Title: Re: StarWarsShop.com
Post by: Morgbug on April 26, 2004, 01:05 PM
The site won't let me back in!  >:(   Won't take my password & I got a new one & it still won't let me back in!  >:(

Deja vu all over again.  

What a bunch a maroons.  Sheesh people.  Get your shat together.  

Has anyone received their clone or even a shipping confirmation?
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 26, 2004, 01:15 PM
I says the Green Clone ships Jul 2004. It also says that "Item is not available" in the link provided, but it is still in my cart.

I'm not closing my browser!  >:(   Screen saver set, 9999 mins!   ;D   :-\
Title: Re: StarWarsShop.com
Post by: Morgbug on April 26, 2004, 03:02 PM
You sir are in precisely the same boat as I was with the cinemacast Vader.  It stayed in my cart all the way until the final checkout.  Even had a total with the GC entered and a final value.  *Poof*, click a button and it went away.  

The excuse was that I didn't proceed through the checkout while they were in stock, regardless of what was in my cart.  Yes, I know, you are unable to proceed because you cannot login.  That, according to SSW.com, is clearly your fault.   ::)
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 26, 2004, 03:26 PM
Lame excuse from them!  >:(  A nastygram they will get, though a lot of good it will do.  :-\
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 26, 2004, 10:24 PM
I got a reply back from them & they told to re-register. I did several times but it would not take my email addy as it was used already so then I had to use a hotmail addy.

So after everything was fine in check out, this is what comes up after I OK the order:

Subtotal: $0.00
Shipping and Handling: $17.95
Sales Tax: $0.00
Discount/Gift Certificate: $0.00
Suborder Total: $17.95

(http://www.telusplanet.net/public/djustus/wtf.gif)

The Gift Certificate shows $0.00 & my order is not there!  >:(
So I get charged $17.95 for what, an empty box!  >:(

Nastygram away!
Title: Re: StarWarsShop.com
Post by: Morgbug on April 26, 2004, 11:42 PM
Is JD cursed (its members)?  Or is this place really still running this poorly ::)
Title: Re: StarWarsShop.com
Post by: jokabofe on April 27, 2004, 10:22 PM
well, i seem to have had nothing but good luck with starwarsshop.com so far. no problems with my orders, took my gift certificate, everything was perfect. until today, that is...

i was excited when i got home, 'cause i saw a tall cardboard box in my hallway. that meant my Return of the Jedi 1985 Re-Release 1-Sheet (Jung Art) Unfolded 27 x 41 (http://shop.starwars.com/Product/ProductDetails.aspx?ProductID=179) poster had arrived!! it was a poster that i had actually been after for a while, but couldn't find.

then i noticed that the box seemed to be a little... well, warped. it wasn't square, like a box should be. i took it inside, to see that it was indeed crushed. well, crushed would be putting it lightly. it looked like the fedex truck that delivered it ran it over first. really. the top had split open, the tape was destroyed.

here's a picture of a box that was most likely at one time square, but is now more of a diamond shape. at least at the top:

(http://www.p3donline.com/pics/poster3.jpg)

i opened it up, and there inside the box, wrapped in a layer of bubble wrap, was this:

(http://www.p3donline.com/pics/poster1.jpg)

(http://www.p3donline.com/pics/poster2.jpg)

now, maybe when they put it in the box, it was unfolded. but it sure as hell ain't unfolded anymore. and the most f'd up part? they included a slip of paper, stating that "despite our use of extra heavy tubes, every once in a while a tube is crushed during shipment."

what tube? if that's a tube, then i'm george lucas. i fired off a pretty nasty email to them as soon as i picked my jaw off the floor. can't wait to see what they have to say about this...
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 27, 2004, 10:41 PM
This blasted JD curse! Not good Dave, hopefully they will replace it at no extra cost.  :-\

So far I am not impressed with there customer service. I got my reply back from them & its basically what Brent mentioned.  >:(

Dear Customer,
Thank you for your e-mail. Unfortunately we are completely sold out of this item. If this item is not on your order confirmation you will not receive it, this means it sold out prior to you completing check out. If you received an order confirmation with only the free gift and a shipping charge that order will not be processed and your credit card will not be charged for this order.Please let us know if we can be of further assistance.

(http://www.telusplanet.net/public/djustus/bs.gif)
Title: Re: StarWarsShop.com
Post by: Famine on April 27, 2004, 10:42 PM
Dude, that sucks ass. Honestly.

Kevin

They owe you a new poster.
Title: Re: StarWarsShop.com
Post by: Morgbug on April 27, 2004, 11:49 PM
Jeezus :o >:(

Holy crap Dave, I am sorry that happened.  Talk about jaw hitting the floor, that is utter crap.  My wife came screaming in the room thinking I had a stroke or something considering the noise I made when I saw that pic.  

This place is scary :'(
Title: Re: StarWarsShop.com
Post by: jokabofe on April 27, 2004, 11:55 PM
My wife came screaming in the room thinking I had a stroke or something considering the noise I made when I saw that pic.  

(http://members.aol.com/browrob549/emo/happy001.gif)
Title: Re: StarWarsShop.com
Post by: Ben on April 28, 2004, 02:56 AM
That's inexcusable.

How much did you pay for that poster, if you don't mind me asking?

Just curious.
Title: Re: StarWarsShop.com
Post by: jadesfire on April 28, 2004, 08:48 AM
Sorry to read about your poster, Dave.   I would have to assume they will replace it though as I think I read you can return any item for a refund.

I got a call from them last night (and I have a phone number for anyone who wants it :) ) and they left a message stating I had to return my second Vader or I will be charged for it.  NO ****!!!  I've been waiting for them to issue a pickup tag to Fedex as I am NOT paying to send it back.  I refuse to call them right now as it is not a toll free number so I am using email but it would be nice if they could get their act together on this.

Title: Re: StarWarsShop.com
Post by: DSJ™ on April 28, 2004, 09:03 AM
You would think that they would have a toll free number to call after all this BS people have to go through!
Title: Re: StarWarsShop.com
Post by: Morgbug on April 28, 2004, 10:05 AM
I would think there is more to it than some JD curse, no matter how entertaining that is.  There must be literally hundreds of people having similar problems.  

JediMac's topic about snobbery is probably helpful in this case, as lots of people that collect simply aren't online and many of them must too be having problems.  I'll say it again, they really are running this place poorly.  While the latest offenses are hardly litigible (as may have been dispersing credit card information) this is really no way to run an online business.  

They had every opportunity to steal my online business from Newforce.  I was prepared to order cases from them simply because the intial customer service seemed so very good.  That, of course, has done the proverbial 180 turn around after the second opening, so that business is lost.  Rick's gain, their loss.  I suppose that's one person that is very happy.  

On a different tangent, will my kermits be shipped at the same time as my clone busts?  If so, what is the likelihood that they will be smart enough to retain my Kermits for a period of nearly three months?  Cynical or just logical?
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 28, 2004, 10:31 AM
On a different tangent, will my kermits be shipped at the same time as my clone busts?  If so, what is the likelihood that they will be smart enough to retain my Kermits for a period of nearly three months?  Cynical or just logical?

They would send a email electronic shipment confirmation with your order number & mention it has been shipped. Thats what I got for my Kermits & they arrived apparently better than Dave's poster. That poster is just a  :'(

HMI, Dave has the link to the poster at SWshop.com in his post.  ;)
Title: Re: StarWarsShop.com
Post by: Morgbug on April 28, 2004, 10:50 AM
Yeah, I figured as much.  No shipping notification, so not shipped yet.  I'm just wondering if they're bright enough to set aside my stuff or if I'll get an email in July saying we're sorry, because you chose not to have your items shipped immediately, we cannot meet your order, loser ::)
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 28, 2004, 10:58 AM
Just watch the charge on your CC. You should not get charged for anything until they ship, then again.  :-\
Title: Re: StarWarsShop.com
Post by: Morgbug on April 28, 2004, 11:10 AM
Oh, I don't buy that for a second.  Ya gotta know they already charged my CC.  
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 28, 2004, 11:19 AM
Bastages!  ::)
Title: Re: StarWarsShop.com
Post by: Scott on April 29, 2004, 09:31 AM
The curse lives!  My Kermits were returned to point of origin...the tracking says I refused to sign even though nobody was home at the time...bastards >:(
Title: Re: StarWarsShop.com
Post by: DSJ™ on April 29, 2004, 09:51 AM
Refused to sign from Fedex , how many times did they try to deliver?

For me, they tried twice & it was done the 2nd time.

1st try: Customer not available or business closed.
Next day: Deliverd.

Sounds like this ones for Fedex but you may want to email SWShop & let them know providing they care!  :-\
Title: Re: StarWarsShop.com
Post by: Mister Skeezler on April 29, 2004, 09:59 AM
Does Fedex do anything similar to UPS, where you can call them and have them ship to a nearby address on the next day?

Now I'm getting worried!
Title: Re: StarWarsShop.com
Post by: Scott on April 29, 2004, 11:05 AM
Looks like they only tried once and it went back :-\
Title: Re: StarWarsShop.com
Post by: Jeff on April 29, 2004, 12:25 PM
Hmmm...

I did a bit of digging and turned up some pictures of the employees hard at work for Shopstarwars.com:

(http://www.tradefederation.net/cldata/User_files/40912c30139f82da.jpg)

(http://www.tradefederation.net/cldata/User_files/40912c4513ac9030.jpg)

(http://www.tradefederation.net/cldata/User_files/40912c5613bd43e3.jpg)

I am so glad I am not a collector of busts/posters/etc and have managed to steer clear of them after the initial flub.  I'm thinking of trading my $50 GC to a guy for some figures... I'd probably be better off.

Jeff
Title: Re: StarWarsShop.com
Post by: Mister Skeezler on May 3, 2004, 11:15 PM
Those pics are great, Jeff!  ;D

I just recieved my order from StarWarsShop.com, and it was smooth as butter. I'll try them again.
Title: Re: StarWarsShop.com
Post by: Morgbug on May 3, 2004, 11:41 PM
... but you may want to email SWShop & let them know providing they care!  :-\

(http://members.aol.com/browrob549/emo/happy001.gif)
Title: Re: StarWarsShop.com
Post by: jokabofe on May 3, 2004, 11:43 PM
Hmmm...

I did a bit of digging and turned up some pictures of the employees hard at work for Shopstarwars.com:

(http://www.tradefederation.net/cldata/User_files/40912c30139f82da.jpg)

(http://www.tradefederation.net/cldata/User_files/40912c4513ac9030.jpg)

(http://www.tradefederation.net/cldata/User_files/40912c5613bd43e3.jpg)

I am so glad I am not a collector of busts/posters/etc and have managed to steer clear of them after the initial flub.  I'm thinking of trading my $50 GC to a guy for some figures... I'd probably be better off.

Jeff


lol... my poster was probably packed by that monkey...  :-\
Title: Re: StarWarsShop.com
Post by: JediMAC on May 4, 2004, 05:47 PM
That doll in the third shot there scares me just a little bit Jeff...  Looks like one of those homicidal dolls that comes to life in the movies.  Please make it go away...   :-[

Looks like these clowns still haven't gotten their act together in the slightest.  Very bizarre.  I'm a little nervous to think that the Fan Club's technically winding up back in their hands now...   :-\

So has anyone gotten their Clone busts from SWS.com yet, or have those not shipped out quite yet?  I haven't heard a peep about the one I ordered for a buddy.  Anyone got an ETA on them?
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on May 4, 2004, 07:06 PM
That doll in the third shot there scares me just a little bit Jeff...  Looks like one of those homicidal dolls that comes to life in the movies.  Please make it go away...   :-[

Looks like these clowns still haven't gotten their act together in the slightest.  Very bizarre.  I'm a little nervous to think that the Fan Club's technically winding up back in their hands now...   :-\

So has anyone gotten their Clone busts from SWS.com yet, or have those not shipped out quite yet?  I haven't heard a peep about the one I ordered for a buddy.  Anyone got an ETA on them?

I thought I read they would ship in May sometime so hopefully they start to get to those of us who order one real soon.
Title: Re: StarWarsShop.com
Post by: Scott on May 6, 2004, 09:59 AM
Got my Kermits yesterday...2 weeks late...Thanks ShopStarWars.com!!!
Title: Re: StarWarsShop.com
Post by: Morgbug on May 6, 2004, 10:37 AM
Got my Kermits yesterday...2 weeks late...Thanks ShopStarWars.com!!!

Well, late, but....

did they bill you twice?  If not, consider yourself lucky.

did they ship you double and tell you you had to pay to ship the extras back?  If not, consider yourself lucky.  

Your order actually arrived with relatively little difficulty processing it at the site, consider yourself lucky.  

Get the impression they leave me unimpressed?  Consider yourself correct :)
Title: Re: StarWarsShop.com
Post by: Scott on May 6, 2004, 10:39 AM
I forgot the rolly eyes Smilie...sorry

I'll try it again

Thanks ShopStarWars.com  ::)

(http://www.tradefederation.net/cldata/User_files/40912c5613bd43e3.jpg)
Title: Re: StarWarsShop.com
Post by: jokabofe on May 6, 2004, 10:55 AM
i'm actually tempted - really really tempted - to order this (http://shop.starwars.com/Product/ProductDetails.aspx?ProductID=268) but after the fiasco with my poster i'm not too sure... but it looks pretty nice, and i want it.
Title: Re: StarWarsShop.com
Post by: Morgbug on May 6, 2004, 11:46 AM
accursed internet lacking sutbtleties of vocal communication.  

I got it Scott, I was only attempting to enhance the sarcasm.  Me need :rolleyes: too.  

Dave, I'm surprised you're not going for the bronze Yoda statue ;)  

It's sure an interesting store.  Were I to win a $30 million lottery, a goodly portion could be spent there.  Not sure if they items would show up, or how many multiples thereof, but that's not really the point, is it?
Title: Re: StarWarsShop.com
Post by: jokabofe on May 6, 2004, 03:20 PM
no the bronze statue is out of my price range for sure, but i'm tempted to pick up that bust. $230 ain't peanuts, but it's within my price range at least. decisions, decisions....
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on May 6, 2004, 04:41 PM
Just got a couple of emails telling me that my Star Wars Poster that I ordered was oversold and are not avialable anymore.  I wonder if I had ask for them to ship seperately would I have gotten the poster.  Now I'm getting another set of patches. ::)  

I wonder how many Bust were oversold.
Title: Re: StarWarsShop.com
Post by: jadesfire on May 6, 2004, 04:56 PM
They finally picked up the extra Vader they shipped...what a pain in the ass that was. :P

I'm still wondering if I'll ever get my Kermit (since I assume they won't ship him until the green clonetrooper is available, whenever that is :-\).
Title: Re: StarWarsShop.com
Post by: Morgbug on May 6, 2004, 06:20 PM
They finally picked up the extra Vader they shipped...what a pain in the ass that was. :P

I'm still wondering if I'll ever get my Kermit (since I assume they won't ship him until the green clonetrooper is available, whenever that is :-\).

Same boat as me.  Three Kermits, two clone busts.  What, if anything will show up ::)  And will they apply my gift certificate as I requested and they accepted or will it be lost in SSW.com never-never land.  Stay tuned....
Title: Re: StarWarsShop.com
Post by: jokabofe on May 6, 2004, 10:43 PM
Just got a couple of emails telling me that my Star Wars Poster that I ordered was oversold and are not avialable anymore.  I wonder if I had ask for them to ship seperately would I have gotten the poster.  Now I'm getting another set of patches. ::)  

I wonder how many Bust were oversold.

which poster did you order? i ordered the 1985 jedi re-release (of which you should all have read that story) as well as the clone poster 2. i still have yet to get my clone wars poster. 10 days my ass.
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on May 6, 2004, 11:29 PM
Just got a couple of emails telling me that my Star Wars Poster that I ordered was oversold and are not avialable anymore.  I wonder if I had ask for them to ship seperately would I have gotten the poster.  Now I'm getting another set of patches. ::)  

I wonder how many Bust were oversold.

which poster did you order? i ordered the 1985 jedi re-release (of which you should all have read that story) as well as the clone poster 2. i still have yet to get my clone wars poster. 10 days my ass.

I ordered the Return of the Jedi 1983 Original 1-Sheet 27 X 41.  I wonder how many other people had ordered after me and got one while I was waiting for my Clone Bust.  This place better improve or else I may not renew my Membership to the Fan Club since they run it now.
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on May 8, 2004, 01:06 PM
Now I'm getting another freebie for my toubles:

Dear customer,

This is a follow up e-mail regarding your order for the 1983 poster. We understand that this poster was a unique item and the disappointment you are experiencing from not being able to receive it. We do value your business and would like to extend you a very special offer.
We will include a unique vintage Star Wars: Revenge of the Jedi Advertising Supplement to your order for free. This 11 x 15 advertising supplement was distributed by Twentieth Century Fox and Lucasfilm in 1982. The fold out opens up to images of movie posters for Star Wars and The Empire Strikes Back. Open this piece up again and you have an 11 x 44 banner of the movie title Star Wars: Revenge of the Jedi in red on a black background, with a world premiere date of May 27, 1983. This rare item was part of a recent find in the Lucasfilm Marketing archives. Only a limited number are available.
We appreciate your understanding in this matter. Please let us know if we can be of further assistance.

Sincerely,
Customer Service
StarWarsShop.com

Here a picture of what someone over at Scum said it is:
(http://i4.ebayimg.com/02/i/01/b7/9c/1f_1_sb.JPG)
(http://i24.ebayimg.com/02/i/01/b7/bd/a2_1_s.JPG)

Title: Re: StarWarsShop.com
Post by: Morgbug on May 9, 2004, 11:30 PM
I'm pleased for you that at least you're getting something.  Maybe they're catching on to the fact that they're ******* up left and right?  Nah, doubt it.
Title: Re: StarWarsShop.com
Post by: Morgbug on May 12, 2004, 09:34 PM
Category:  Adding insult to injury....

Got the same email most of you would have received today advertising the clone wars items that the shop has currently.  The catch?  It came to my @hotmail.com address, the one customer service insists it doesn't recognize ::)  It also came to the other email address that they do recognize.  

Anyone know a 12 year old that needs a job? :-*
Title: Re: StarWarsShop.com
Post by: Ben on May 13, 2004, 04:16 AM
Hmmm...

I did a bit of digging and turned up some pictures of the employees hard at work for Shopstarwars.com:

(http://www.tradefederation.net/cldata/User_files/40912c30139f82da.jpg)

(http://www.tradefederation.net/cldata/User_files/40912c4513ac9030.jpg)

(http://www.tradefederation.net/cldata/User_files/40912c5613bd43e3.jpg)

I am so glad I am not a collector of busts/posters/etc and have managed to steer clear of them after the initial flub.  I'm thinking of trading my $50 GC to a guy for some figures... I'd probably be better off.

Jeff


I think these folks used to work at Mattel...

It's nice to see they landed on their feet after Mattel fired them for ******* up the MOTU line.
Title: Re: StarWarsShop.com
Post by: Morgbug on May 20, 2004, 12:34 AM
Unbelievable, the magic continues ::)

Quote
Dear Customer,
The Green Clone Trooper busts will be in stock at the end of this week. We want to ensure that you are the one of the very first to receives this collectors item as soon as possible and therefore would like to ship this item to you as soon as it arrives in our warehouse.
In order to do this we will need to split ship your order. This means we will send you your bust first and send the rest of your order as soon as it is in stock. This will require a raised shipping cost. Please respond to this e-mail if this is acceptable. We look forward to your response.

Sincerely,
Customer Service
StarWarsShop.com

This is fine and really, if I want my clone bust(s) then I'm sure not going to mess with the system.  

But you gotta ask yourself if I was one of the very first people to order way back in March, why am I now waiting for the other part of my order, 3 adventure Kermits, to show up?  Hell, if I have to pay extra, why in the hell didn't you ship my Kermits when you had them, you frigging buffoons? ::) >:(

Honestly, in spite of my frustration I'll probably order crap (exclusives) from these morons again.  I'll be sure to NOT be tempted to mix and match any sort of item ::)

Have I said this yet? ::) ::) ::) ::) ::)  Oy.
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on May 20, 2004, 10:52 PM
Now I'm getting another freebie for my toubles:

Dear customer,

This is a follow up e-mail regarding your order for the 1983 poster. We understand that this poster was a unique item and the disappointment you are experiencing from not being able to receive it. We do value your business and would like to extend you a very special offer.
We will include a unique vintage Star Wars: Revenge of the Jedi Advertising Supplement to your order for free. This 11 x 15 advertising supplement was distributed by Twentieth Century Fox and Lucasfilm in 1982. The fold out opens up to images of movie posters for Star Wars and The Empire Strikes Back. Open this piece up again and you have an 11 x 44 banner of the movie title Star Wars: Revenge of the Jedi in red on a black background, with a world premiere date of May 27, 1983. This rare item was part of a recent find in the Lucasfilm Marketing archives. Only a limited number are available.
We appreciate your understanding in this matter. Please let us know if we can be of further assistance.

Sincerely,
Customer Service
StarWarsShop.com

Here a picture of what someone over at Scum said it is:
(http://i4.ebayimg.com/02/i/01/b7/9c/1f_1_sb.JPG)
(http://i24.ebayimg.com/02/i/01/b7/bd/a2_1_s.JPG)


Just got my Star Wars: Revenge of the Jedi Advertising Supplement which was stuffed and folded in the mailbox.  I wish either they would put handle with care on it or tell the PO to try and delever it later in ther week.  WHen I opened the package the Supplement had a few folds on it.
Title: Re: StarWarsShop.com
Post by: Morgbug on May 20, 2004, 10:55 PM
 :o

Oh my.  They're possibly paying attention.  In response to the above email I posted from them, I responded that they could indeed apply the separate shipping charges.  

To my surprise, this was the response I received today:

Quote
Dear Customer,
This is a follow up e-mail regarding your Green Clone Trooper bust. We know how excited all of our customers are to receive this item. We will send the bust to you as soon as it arrives in our warehouse with no shipping charge. The remainder of your order will ship when all items are in stock. We appreciate you patience in receiving this item. Please let us know if we can be of further assistance.

Sincerely,
Customer Service
StarWarsShop.com
Title: Re: StarWarsShop.com
Post by: Scott on May 25, 2004, 12:00 PM
So did anyone get confirmation that their busts have shipped yet ::)
Title: Re: StarWarsShop.com
Post by: Morgbug on May 25, 2004, 12:21 PM
Not as of last night, cannot access that account here at work.  Which is precisely why I wanted to use my hotmail.com addy that they supposedly no longer recognize and I cannot switch back to. ::)
Title: Re: StarWarsShop.com
Post by: jadesfire on May 25, 2004, 03:10 PM
Nothing charged on my card yet.... ???
Title: Re: StarWarsShop.com
Post by: jokabofe on May 25, 2004, 06:43 PM
does anybody have a phone number for these idiots? they keep emailing me telling me that they are having difficulty getting authorization on my card for an order i placed. granted, i placed my order on 4/14 for an item that was supposed to ship in 10 days  ::) - but what else should i have expected? except that now, they are having "problems" getting authorization? wtf? i've used this card just the other day, no problems. unless that monkey is punching in the wrong numbers  ::)

idiots...
Title: Re: StarWarsShop.com
Post by: Scott on May 27, 2004, 10:09 AM
My mail-order Bust will be here soon, just got notice its coming!
Title: Re: StarWarsShop.com
Post by: Morgbug on May 27, 2004, 10:19 AM
My mail-order Bust will be here soon, just got notice its coming!

Is that anything like a mail-order bride?  Bits and pieces? :-*

No email here. ::)
Title: Re: StarWarsShop.com
Post by: Scott on May 27, 2004, 10:35 AM
My mail-order Bust will be here soon, just got notice its coming!

Is that anything like a mail-order bride?  Bits and pieces? :-*

No email here. ::)
I may never leave the house once the Bust shows up
Title: Re: StarWarsShop.com
Post by: jokabofe on May 27, 2004, 09:47 PM
never mind the phone number. i realized why my credit card is not getting authorized. they seem to have a policy of not accepting check and/or debit cards (http://shop.starwars.com/CustomerService/Faq.aspx#order5) - even though they have already taken my card for the first order i placed.

idiots.

Title: Re: StarWarsShop.com
Post by: Morgbug on May 27, 2004, 10:45 PM


idiots.



Just thought it needed reiterating.
Title: Re: StarWarsShop.com
Post by: Scott on May 27, 2004, 11:11 PM
Isn't your check card a Visa or Mastercard? ::) ::)

They are idiots ::)
Title: Re: StarWarsShop.com
Post by: jokabofe on May 27, 2004, 11:16 PM
exactly. and like i said, they've already accepted it once. but now they won't take it. meanwhile, that information is on the faq page, which is not the first place i would look for it. you think they would have put that info somewhere better, like, say... the page where i put my credit card info in!!?!?!?!

again.... idiots.
Title: Re: StarWarsShop.com
Post by: JediMAC on May 28, 2004, 04:29 AM
No bust shipping confirmation on my end yet.  I e-mailed them tonight regarding it's status, so we'll see what they have to say tomorrow.  Fingers crossed...   :-\

I'll let you know if I hear anything Dave.   ;)
Title: Re: StarWarsShop.com
Post by: Morgbug on May 28, 2004, 10:04 AM
No bust shipping confirmation on my end yet.  I e-mailed them tonight regarding it's status, so we'll see what they have to say tomorrow.  Fingers crossed...   :-\

I'll let you know if I hear anything Dave.   ;)

Dear Customer

Thank you for your inquiry.  We regret to inform you that we have oversold the Green Clone Trooper Bust.  We are uncertain as to how this could have happened but are quite certain that it is not our fault.  As the blame could not possibly be ours, we can then only infer that it is yours.  As such, we will charge your credit card (but not debit-credit card) and you will forfeit your $50.00 gift certificate.  The forfeit of the gift certificate is due to the fact that we have come to the realization that the events of that day are your fault as well and not ours.  Therefore you really were entitled to nothing more than the opportunity to shop at our store.  Please let us know if we can be of any more service.

Sincerely
Customer Service
Shopstarwars.com

 :-*
Title: Re: StarWarsShop.com
Post by: jadesfire on May 28, 2004, 10:17 AM
Morgbug, you really should go in to the customer service business.... :-*
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on May 28, 2004, 03:40 PM
I got my two bust right now 324 and 330 or some number close to those.  They also threw in a Clone Wars Promo Card in with the bust.  

Hopefully you will get the one you ordered Matt and not get a email like the one Morbug made up.  

This whole situation has giving me a mix feeling on this online store.  They CS work seems good at times (GC, Phone Calls, Emails) but then you hear alot of stuff and see how they package some of the stuff for they custormers like my ROTJ selpment and the posters.  I will probally on order from them again for any exclusives that they may have like the Yoda press release.
Title: Re: StarWarsShop.com
Post by: Morgbug on May 28, 2004, 03:49 PM
Hopefully you will get the one you ordered Matt and not get a email like the one Morbug made up.  

Whaaaaat? :o

What makes you think I made that up? ;)
Title: Re: StarWarsShop.com
Post by: Morgbug on May 31, 2004, 09:39 PM
Quote
Thank you for your order from www.starwarsshop.com.

This is your electronic shipment confirmation. Your order 000xxxxxxx-xx has been shipped. Please note that you will receive multiple shipment confirmations and multiple shipments if you selected the multiple addresses or multiple shipments option while submitting your order.

Now, let's see what arrives and if they do charge me shipping.  And the condition ::)  Then we'll see if they ship my second order for the clone bust.   :-X ;)
Title: Re: StarWarsShop.com
Post by: JediMAC on June 2, 2004, 07:10 PM
SWS.com finally informed me last wee that the Clone bust that I ordered for someone had shipped out.  Of course, they gave me a completely invalid tracking #, and the item hasn't arrived.  Go figure.   ::)

Stay tuned...
Title: Re: StarWarsShop.com
Post by: Scott on June 3, 2004, 01:01 PM
I believe my Bust has been dropped off at my home, I received one of those "Now what in the hell did you order" calls from my wife :)
Title: Re: StarWarsShop.com
Post by: Morgbug on June 3, 2004, 01:07 PM
I believe my Bust has been dropped off at my home, I received one of those "Now what in the hell did you order" calls from my wife :)

Funny, I never get those. :-*
Title: Re: StarWarsShop.com
Post by: Scott on June 3, 2004, 01:14 PM
I believe my Bust has been dropped off at my home, I received one of those "Now what in the hell did you order" calls from my wife :)

Funny, I never get those. :-*
I should get my own PO Box :P
Title: Re: StarWarsShop.com
Post by: Morgbug on June 3, 2004, 01:56 PM
Quite so.  It alleviates quite a bit of stress.  I also have the advantage of distance.  My PO Box is also free to me.  All good things.  I know Jackie would have crapped her drawers had she seen the box Jim just sent :o  Of course the next one he sends will likely be even bigger. :P

Hoping my busts show up at Jim's place soon.  And the Kermits.  Then I have to watch to see if they stuck to their word regarding the shipping costs.  I doubt they will as they seemed to find some out of stock Kermits to stick into my order.  So technically, I really shouldn't be mad if they charge me shipping on that order as they did ship everything together.  

Very curious about what will happen on the credit card.  I asked them to apply the GC amount to this order also.  So it should come with $50 off and no shipping charges.  If so, it is actually quite good customer service, in the end.  Crossing fingers.
Title: Re: StarWarsShop.com
Post by: Scott on June 3, 2004, 10:28 PM
It came :-\

Box is all scratched to hell...the Free Clone Wars card was inside the box and there is no way in hell it could get in there without SSW.com opening it and putting it inside...I'm wondering if they opened them all to check the #'s on the busts (I got #1396/2500)

Packed really well though even though the box is all scratched up
Title: Re: StarWarsShop.com
Post by: SilverZ on June 4, 2004, 03:29 AM
Compulsory Tydirium poop on SSW.com post:

:-\ They're opening merchandise? Even to put something free inside, I'd hold the value of unopened pristine merchandise instead. Lame.

Are they still not taking debit cards? Did they morph into the Fan Club circa 1999 or something? I missed out on R2 w/ Holo Leia from them because of that idiocy.

I'm dreading the day they offer something I desire/need/can't live without.
Title: Re: StarWarsShop.com
Post by: jokabofe on June 4, 2004, 09:11 AM
the confusion - and idiocy - continues. this morning i get three shipping confirmation notices. apparently, they shipped all three of my orders. so i figure they decided to take my check card... not. my bank shows no transactions on my account. but according to the tracking numbers they gave me - which actually worked - these packages were all picked up at around 3am and brought to the fedex warehouse. but i have yet to be charged for these items. not that i'm complaining about free star wars merchandise, i just have a bad feeling about this.
Title: Re: StarWarsShop.com
Post by: jokabofe on June 5, 2004, 12:38 PM
never mind that last post. this time it was bank being stupid i guess, since this morning these transactions showed up in my online statement.

oh well, so much for "free" goods from starwarsshop.com  ::)
Title: Re: StarWarsShop.com
Post by: Jeff on June 7, 2004, 01:57 PM
Well,

I broke down and ordered from SWS.com despite all the bad reports I keep reading regarding the clone busts.  

I still had my $50 gift certificate to use from that initial disaster, so I decided to use that to order the Sandcrawler.  $59.99 is a bit too steep, so I wasn't going to get one, but $9.99 plus $7.95 shipping is a whole lot more reasonable!  

Yep, that's only $17.94 for the crawler shipped to my door.  Now we wait until November to see what happens next...

 ;)

Jeff


Title: Re: StarWarsShop.com
Post by: Scott on June 7, 2004, 02:01 PM
I sort of wished I had waited to use my Gift Cert on the Sandcrawler instead of the VOTC case...not entirely sold on the Sandcrawler but $18 is a lot easier to swallow than the $60-$70 range
Title: Re: StarWarsShop.com
Post by: Morgbug on June 7, 2004, 02:17 PM
Well, I might still have my $50 credit.  Or I might not.  I can't tell.   ::)

Jim received two of the green clonetroopers last week.  Seemingly in good shape, in contrast to yours Scott.  Pretty low numbers too, around 280-290 or so.  I checked my account and they indeed shipped what they said, and true to their word, no shipping charges on that item.  

No Kermits however, which seems to contradict their second email on the matter, but is in agreement with the first email.  Also no idea of whether they will process/ship the second order of busts I made (2 more)

In terms of delivered items, they are spot on.  Thus far.  

In terms of my GC, there is no record of it in my account, this makes me mildly nervous.  I suppose if they don't use it and we can rectify the issue down the line an $18 Sandcrawler sounds pretty appealing.  

Is it just me or is dealing with SSW.com like dealing with Andy? ::)
Title: Re: StarWarsShop.com
Post by: DSJ™ on June 7, 2004, 02:23 PM
I still have my $50 credit.  ;D

So Brent, no Kermit for you? Zip, Nada, nil! You no have...
Title: Re: StarWarsShop.com
Post by: Morgbug on June 7, 2004, 03:55 PM
I still have my $50 credit.  ;D

So Brent, no Kermit for you? Zip, Nada, nil! You no have...

Well, not yet.  Why, is it sold out?  Gosh, where would the surprise be?  I only ordered within 5 minutes of the store opening on March 10, so why should I end up with one.  

Bah, they'll show up.  I hope.  
Title: Re: StarWarsShop.com
Post by: Scott on June 7, 2004, 04:18 PM
I'm still trying to figure out how that card got inside the box...anyone who has a bust can take a gander and try and explain it...not too happy about it :-X
Title: Re: StarWarsShop.com
Post by: Morgbug on June 7, 2004, 08:12 PM
I'm still trying to figure out how that card got inside the box...anyone who has a bust can take a gander and try and explain it...not too happy about it :-X

You'll have to ask Jim.  I think the one he opened had the receipt inside it, so he might have a clue.  Not really a cool thing to do on their part.  
Title: Re: StarWarsShop.com
Post by: Scott on June 7, 2004, 08:26 PM
Oh sh!t (http://starwars.com/hyperspace/about/news/news20040607.html)

Quote
But this isn't the only member perk at StarWarsShop.com. Hyperspace fan club members will also have early purchase rights on select hot products, starting with the 2004 Silver Saga Sandtrooper action figure after its Comic-Con debut, and another special surprise item that we'll announce at Comic-Con. Watch starwars.com and StarWarsShop.com for further pre-order announcements, including a top-secret StarWarsShop.com-exclusive figure coming this fall.
Title: Re: StarWarsShop.com
Post by: Morgbug on June 7, 2004, 09:25 PM
Meh, big deal.  They'll announce a limited quantity of another 10,000 Toy Fair Vaders.   ::)

You know, the fan club wouldn't bug me so much if it wasn't for the fact that Walmart gets the Insider a good three weeks before me.  Sure, it's kind of nice to be able to mark the date when I expect it to arrive, but half an hour in the magazine aisle in Walmart and I wouldn't need to be a member.  I can live with paying a little more than US residents, I'm used to it.  But reading all the discussion here in the threads about stuff in the magazine makes it tough.  No idea what the hell you people are talking about and by the time it shows up, you're all spent in terms of discussion.  

Being forced to pay for Hyperspace does nothing to particularly thrill me either.  I expect I'll ride out the membership for another year, but after the next twelve months I won't see much point.   :-\  

Late magazine, more expensive, questionable service at the store, horrid shipping to Canada.  Gee, real me in a little further with the excitement ::)
Title: Re: StarWarsShop.com
Post by: DSJ™ on June 10, 2004, 10:30 PM
It came :-\

Box is all scratched to hell...the Free Clone Wars card was inside the box and there is no way in hell it could get in there without SSW.com opening it and putting it inside...I'm wondering if they opened them all to check the #'s on the busts (I got #1396/2500)

Packed really well though even though the box is all scratched up

Mine came today from Beth. It's numbered 1101/2500. There was also a Clone Wars card in mine & the box has a few marks on it but not as bad as yours sounds Scott. I say they opened the box & put the card in as there was a little lift on the tab.

They could have slid the card in the box instead on opening it. Overall, I'm very happy with it.  :)
Title: Re: StarWarsShop.com
Post by: jokabofe on June 10, 2004, 11:07 PM
when i received my green clone bust the other day, they just put the clone wars promo card in the shipping box, not the clone box. is that too confusing? anyway, i wound up with 0048/2500  :P

and when did they start shipping individual cards instead of the entire 3 card set?
Title: Re: StarWarsShop.com
Post by: Morgbug on June 10, 2004, 11:23 PM
The shipping numbers sure are all over the place.  I think Jim said the two that arrived at his place are 288/289, so pretty low, but not as low as Dave's (nice).  Our boxes were fine though and mine is the one that wasn't opened.  Jim muttered something about deserving the cards :-*
Title: Re: StarWarsShop.com
Post by: chuckles on June 11, 2004, 08:57 AM
I deserve it because I, umm, saw it first.  :P  The card itself was just in the sealed bag that the box was wrapped in and not in the box itself. Interesting that they are doing it 2 different ways. And actually the 2 busts that arrived here were #'d 227/228 with 228 being the one I opened.
Title: Re: StarWarsShop.com
Post by: Morgbug on June 11, 2004, 11:29 AM
I deserve it because I, umm, saw it first.  :P  The card itself was just in the sealed bag that the box was wrapped in and not in the box itself. Interesting that they are doing it 2 different ways. And actually the 2 busts that arrived here were #'d 227/228 with 228 being the one I opened.

Yeah, well, whatever.  Apparently (according to Jim) I already have the cards anyway.  Obviously they mean a ton to me, since I have no idea at all where they are.  

Where's my Kermit :'(
Title: Re: StarWarsShop.com
Post by: DSJ™ on June 11, 2004, 11:33 AM
What no Kermit yet! WTF up's with that, you email them again.  :-\
Title: Re: StarWarsShop.com
Post by: Morgbug on June 11, 2004, 11:37 AM
No.  No email on it.

Technically they indicated they would be shipped separately, so I'm not panicky in that sense.  I am concerned that they don't seem to have any lying around, so again, my comments regarding being one of the first to order and I may be one of the ones to not get them does make me worried.  I can live without it, but really, if they were shipping separately anyway, why didn't I get them months ago? ::)
Title: Re: StarWarsShop.com
Post by: Morgbug on June 11, 2004, 11:41 AM
Just checked my account status.  The two busts were shipped as Jim has received.  

My other orders ship on June 21 and July 21 respectively.  The Kermits are the June data, so soon.  

No indication anywhere of my gift certificate being applied to anything.  That will receive an email inquiry.   ::)
Title: Re: StarWarsShop.com
Post by: DSJ™ on June 11, 2004, 11:42 AM
You should have an answer soon. According to there site , Kermit ships June 21st. 2nd batch I guess or 3rd or 4th... :-\

Adventure Kermit  (http://shop.starwars.com/Search/Search.aspx?search=kermit)
Title: Re: StarWarsShop.com
Post by: DSJ™ on June 11, 2004, 11:43 AM
Doh!  ;D
Title: Re: StarWarsShop.com
Post by: jadesfire on June 11, 2004, 04:34 PM
I don't have my Kermit yet either.  I figure he'll come by the end of the month...maybe....possibly.... :P
Title: Re: StarWarsShop.com
Post by: JediMAC on June 12, 2004, 04:06 AM
I got an e-mail from SWS.com earlier today, mentioning that my order had shipped out, and giving me the tracking information for it.

The brilliant thing is, this package actually arrived over a week ago now.  Stupid dumbasses.   ::)
Title: Re: StarWarsShop.com
Post by: SilverZ on June 12, 2004, 04:15 AM
The brilliant thing is, this package actually arrived over a week ago now.  Stupid dumbasses.   ::)

Hello Matt, we sent you your order. Yaaaaaaaaay!
(http://www2.smellmybrain.com:8080/archives/pictures/specialed.gif)
Title: Re: StarWarsShop.com
Post by: aka DaBigKahuna on June 12, 2004, 12:30 PM
The brilliant thing is, this package actually arrived over a week ago now.  Stupid dumbasses.   ::)

Hello Matt, we sent you your order. Yaaaaaaaaay!
(http://www2.smellmybrain.com:8080/archives/pictures/specialed.gif)

I always wondered what happened to Special Ed.  After such smash hip hop tracks in the late 80's...I'm the magnificent and I got it made.  

P.S. He loves fried chicken.


-Fish-
Title: Re: StarWarsShop.com
Post by: jokabofe on June 13, 2004, 07:05 PM
here we go again  ::)

i placed a few orders from sws.com so far (i know, i know... why do i keep going back?? i don't know), but one of the first i placed was for a yoda t-shirt, an adventure kermit, and the clone wars series 2 poster. they didn't ship my order at that time because only the kermit was in stock. they told me they would wait until all 3 items are in stock. fine.

now, over the course of the past several days, the other items i ordered - the shirt and the poster - are in stock, and now they are out of kermits. will i ever get this order? or will they sell the poster and shirt that are waiting for me, so that when they get the kermits back in, they will still have to hold my order because some items are out of stock again?

and to make matters worse, they keep pushing back the expected arrival date of the kermits. first i think it was june 15th, then last week it said june 21st, now it says june 28th. why didn't they just put 1 on the side for me when they were in stock, back when i placed the order? oh wait, i know why.... that would have made too much sense. and i don't even collect the stupid muppets figures, i just wanted kermit because of the indiana jones connection. i should just have them cancel it and ship me the other two items already.

bastards.
Title: Re: StarWarsShop.com
Post by: Morgbug on June 13, 2004, 10:31 PM
now, over the course of the past several days, the other items i ordered - the shirt and the poster - are in stock, and now they are out of kermits. will i ever get this order?
Yes, in 2005.

Quote
or will they sell the poster and shirt that are waiting for me, so that when they get the kermits back in, they will still have to hold my order because some items are out of stock again?
Yes and this surprises you why?

Quote
why didn't they just put 1 on the side for me when they were in stock, back when i placed the order? oh wait, i know why.... that would have made too much sense.
Indeed, logic has no place here.  Remember, I ordered my Kermits on March 10th within the first 5 minutes of the accursed store being open. Why fill orders with any sort of logic or priority?

Quote
i should just have them cancel it and ship me the other two items already.
Probably the most prudent course of action and then simply reorder the Kermit when it arrives in stock, because you know they'll fill that day's current orders first.  

Or you could take the approach I've taken and bitch politely at them with every drop step they take.  So far my clone busts arrived and they didn't charge me to ship them separately.  Hopefully the Kermits will ship whence they finally arrive and again they won't charge me shipping.  

Now they only need to relocate my stoopid gift certificate and credit my account with it, though I'm sure that email got pust aside in the morasse of complaints they've been receiving on a near continuous basis.  

Why yes, I am their number one fan :-X

Quote
Quote
Title: Re: StarWarsShop.com
Post by: jokabofe on June 22, 2004, 12:04 AM
here we go again  ::)

i placed a few orders from sws.com so far (i know, i know... why do i keep going back?? i don't know), but one of the first i placed was for a yoda t-shirt, an adventure kermit, and the clone wars series 2 poster. they didn't ship my order at that time because only the kermit was in stock. they told me they would wait until all 3 items are in stock. fine.

now, over the course of the past several days, the other items i ordered - the shirt and the poster - are in stock, and now they are out of kermits. will i ever get this order? or will they sell the poster and shirt that are waiting for me, so that when they get the kermits back in, they will still have to hold my order because some items are out of stock again?

and to make matters worse, they keep pushing back the expected arrival date of the kermits. first i think it was june 15th, then last week it said june 21st, now it says june 28th. why didn't they just put 1 on the side for me when they were in stock, back when i placed the order? oh wait, i know why.... that would have made too much sense. and i don't even collect the stupid muppets figures, i just wanted kermit because of the indiana jones connection. i should just have them cancel it and ship me the other two items already.

bastards.

well, looky here. i should play the lottery, because apparently i can predict the freakin' future.

i decided against my better judgement to check the website, and see if my adventure kermit is still scheduled to ship to me on 6/28. man, what  a mistake. now i'm in a bad mood. a really bad mood.

i saw this last time i checked:
Quote
Adult Yoda Pull My Finger T-Shirt X-Large (1)  $16.99 In Stock  
Adventure Kermit (1)  $15.00 Ships June 28  
Cartoon Network Star Wars: Clone Wars Micro Series Two Poster (1)  $19.99 In Stock

now, tonight, i see this:

Quote
Adult Yoda Pull My Finger T-Shirt X-Large (1)  $16.99 In Stock  
Adventure Kermit (1)  $15.00 Out of Stock
Cartoon Network Star Wars: Clone Wars Micro Series Two Poster (1)  $19.99 Out of Stock

if these dumb bastards sold my ******* clone wars poster, i'm going to have a ******* heart attack. from what i understood, these were all sold out and they were not expecting anymore in. these stupid ****heads can't get their heads out of their asses long enough to figure out how to run a ******* business.

stupid language filter. how can i vent when i can't read what the **** i'm writing.
Title: Re: StarWarsShop.com
Post by: jokabofe on June 23, 2004, 06:27 PM
and now i see that they have cancelled my order for the clone wars series 2 poster. i'm guessing that even though i ordered it within minutes of the shop opening, they sold out because they didn't put on the side for me when i placed this order 2 1/2 months ago.

and i'm going to be pissed if i don't get that poster.

i still can't believe that there is no phone number for these idiots. i actually found the number that i had for them from the first fiasco. i called it, and i got a recording telling me that the number was no longer valid, and i had to e-mail my inquiry. lot of good that's been doing me so far   ::)
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on June 23, 2004, 07:15 PM
and now i see that they have cancelled my order for the clone wars series 2 poster. i'm guessing that even though i ordered it within minutes of the shop opening, they sold out because they didn't put on the side for me when i placed this order 2 1/2 months ago.

and i'm going to be pissed if i don't get that poster.

i still can't believe that there is no phone number for these idiots. i actually found the number that i had for them from the first fiasco. i called it, and i got a recording telling me that the number was no longer valid, and i had to e-mail my inquiry. lot of good that's been doing me so far   ::)

Maybe in a few months they will "find" another case of Clone Wars Posters like they have with the ROTJ poster which I was left without but am told may get a chance if I want one soon.
Title: Re: StarWarsShop.com
Post by: jokabofe on June 23, 2004, 09:09 PM
which poster was that? the re-release or the original?
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on June 23, 2004, 11:22 PM
which poster was that? the re-release or the original?

Return of the Jedi 1983 Original 1-Sheet 27 X 41
Title: Re: StarWarsShop.com
Post by: Scott on June 24, 2004, 11:14 AM
Can I get a recap here...

You ordered 3 things, 2 were not in stock when you ordered and 1 was.  They don't ship it all unless its all in stock?  So they wait and by the time the 2 items are in stock the original item that was in stock is now out of stock and the cycle continues...

What kind of ******* **** for brain idiots do they have working there?
Title: Re: StarWarsShop.com
Post by: Morgbug on June 30, 2004, 05:08 PM
Well, so Dave doesn't feel completely picked on...

Just checked my account at ole SSW.com...

My Kermits no longer have a shipping date, though they were supposed to ship this week.  No, I don't have a shipping confirmation email anywhere.  And now they've added the shipping costs to the items, in spite of previous statements that they will not be applied.  I can live with it, since the first clone busts were shipped without the shipping charges, so essentially this is a plus in their court, though I really would like to eventually see a Kermit, I hear they are nice.  It's only been about a little less than four months since I first ordered them ::)

My other clone busts are shipping apparently on July 31.  

No sign of my gift certificate anywhere, either applied or reinstated.   ::)
Title: Re: StarWarsShop.com
Post by: jadesfire on June 30, 2004, 05:35 PM
I hate to throw salt on the wound, but I got my Kermit on Monday.  I had an email the previous week that he would be shipped and that completes my order from the opening day fiasco.  I have not ordered anything from them since and I'm not sure I will unless it is an exclusive figure of some sort (can you imagine that nightmare??).

I'm just tossing this out here to give hope to those that are still in limbo with there orders....so even though they seem to screw up several orders at a time, one or two must turn out ok since I'm all set here. :-\

Title: Re: StarWarsShop.com
Post by: Darth Kenobi on June 30, 2004, 10:10 PM
I did another order with these people and have to say that whoever package the stuff did a good job for at least one of the items.  I ordered a Revenge of the Jedi marketing piece and the SE TESB poster.  I haven't opened up the poster yet but the ROTJ piece arrived double box and in bubble wrap unlike my last ROTJ item which was put in my mailbox bent.  
Hopefully you guys with problems will get it resovled in your favor.
Title: Re: StarWarsShop.com
Post by: jokabofe on June 30, 2004, 10:25 PM
i don't know whats worse - the fact that they keep screwing up my orders, or the fact that i keep ordering more crap from them  ::)

if it wasn't for the fact that i really want all the stuff i order from them, it would almost be funny, how bad the service is.

almost.
Title: Re: StarWarsShop.com
Post by: Morgbug on July 1, 2004, 01:02 AM
So far my packing has been good.  Both busts showed up in very nice condition and pretty low numbers.  
Title: Re: StarWarsShop.com
Post by: jokabofe on July 7, 2004, 12:07 AM
well, tomorrow looks like the day i've been waiting for. according to the tracking number - and it actually works this time - my final package from my initial order - yes, my april 14th order - will be arriving. mind you, when i ordered these items, almost 3 months ago, they were supposed to ship in 10 days.

just to recap, for anyone who's joining this party late: i ordered (1) adventure kermit, (1) yoda t-shirt, and (1) clone wars series 2 poster. on 4/14, when i placed my order, the kermit and the poster were in stock. the shirt had not arrived yet. my order stayed open. a week or two went by, i went back to check on my order. now, my shirt is in stock, my poster is in stock, but the kermit is out of stock. another few weeks pass - kermit and poster are in stock, but now shirt is out again. another few weeks - shirt and poster are in stock, but now kermit is out of stock, again. you see the pattern here, right? at no one point were all 3 of my items in stock.

well, late last month, i finally got tired of this b.s. and sent a rather nasty email to starwarsshop.com asking what the f**k was going on with my stuff. i was told that they cannot hold in stock items that were ordered while other items were out of stock. huh? why would you not hold onto the few items that i ordered that were in stock until the other items arrived, so that you could process my order and make me a happy customer? not our policy, i was told.

so, i went ballistic. waiting 3 months for 3 items is ridiculous, especially when every time i went to check on them, a different one was out of stock. the solution? ship all the items out seperately. i got my t-shirt last week, my kermit today, and my poster is supposed to arrive tomorrow, according to my fedex tracking number. i'll have to wait and see what kind of shape it arrives in, considering what happened the first time i ordered a poster.

now, what i don't get is this: if you were able to ship out all 3 items seperately, on 6/24, 6/29, and 6/30 respectively, why was it so hard to get all 3 items in stock at the same time? there is only a 6 day wait from the time the first item shipped to the time the last one did. but you know what the kicker is? they charged me for shipping on each order - $4.95 x 3. so instead of paying $8.95 for shipping, i ended up paying $14.85.

but ya know what? if my friggin poster actually arrives tomorrow, in mint shape, i'll be okay with it. of course, i still have an open order or two with sws.com, but i guess that 'cause i just never learn.
Title: Re: StarWarsShop.com
Post by: Morgbug on July 7, 2004, 09:43 PM
Well, I got one heck of a surprising email today from Jim (chuckles).  Apparently, my Kermit's arrived at his place today, well packed and in very nice shape :o  For me, that completes my March 10th order, not quite four months to the day, but darn close.  

Now, I never received an email from them saying this was sent out.  No big deal, but just interesting to me.  I still have an order remaining to be filled, supposedly shipping on July 31 so we'll see.  I still have the issue of my outstanding and somewhat nonexistent gift certificate that has been sent to cyber lala land.  I expect by the time that part is resolved, it should be getting pretty close to six months after the initial opening.  Not bad ::)
Title: Re: StarWarsShop.com
Post by: SilverZ on July 9, 2004, 08:18 PM
So has anyone recieved any OTC cases from SWS yet, or did they get beaten to the punch by every both retail and other online shops?
Title: Re: StarWarsShop.com
Post by: Brian on July 16, 2004, 09:33 AM
Just moseying over to StarWars.com, and they had a SSW ad on the front page, showing this....has anyone seen this yet?  Interesting...
(http://shop.starwars.com/img/products/SWDPVDFJ_img1.jpg)
Title: Re: StarWarsShop.com
Post by: DSJ™ on July 16, 2004, 05:11 PM
They have this one too...

(http://shop.starwars.com/img/products/SWDPBBDS_img1.jpg)
Title: Re: StarWarsShop.com
Post by: Jeff on July 26, 2004, 04:21 PM
http://shop.starwars.com/Product/ProductDetails.aspx?ProductID=391

Silver Sandtrooper is on-line now for Hyperspace Members.

Can't wait to see how this one turns out regarding Figure Shipments (crushed or not crushed?).

How they handle this will determine if I bother with the Holo-Emperor or not...  :-\

Jeff
Title: Re: StarWarsShop.com
Post by: Scott on July 26, 2004, 04:24 PM
I got word my VOTC Wave 1 figures are on their way...surprised me too since I don't think I had seen any other etailers say they had gotten them in.  Hopefully it is Wave 1 (w/ Luke) and not the Leia/Obi/Han case
Title: Re: StarWarsShop.com
Post by: JediMAC on July 26, 2004, 04:28 PM
http://shop.starwars.com/Product/ProductDetails.aspx?ProductID=391

Silver Sandtrooper is on-line now for Hyperspace Members.

Can't wait to see how this one turns out regarding Figure Shipments (crushed or not crushed?).

And I'd like to remind anyone who requested them from me, that I did indeed pick them all up at SDCC, and in nice MINT condition.  Of course, they added 7.75% sales tax to the $10.21 price down there, so they came out to $11 each at the convention, as opposed to the $10 they're charging at SWS.com.   >:(

But I offer much better shipping and customer service at ShopJediMAC.com though!   ;)
Title: Re: StarWarsShop.com
Post by: Morgbug on July 26, 2004, 04:38 PM
Well allow me to say how pleased I am to be getting it through you Matt, rather than SSW.com.  I sincerely appreciate all your efforts.  When you figure things out, just drop me a pm with the amount and I'll paypal you right away.  Just send my stuff on to Jim (chuckles) place and he'll fire it on up to me.  

My saga with SSW.com is nearing an end.  Got my adventure Kermits from Jim today, he has the clone busts in hand, so everything arrived and in excellent condition.  The only outstanding issue is the gift certificate.  It was not place on the first order as requested, so as soon as I get next month's CC bill, I'll likely be entering into conversations with them again to restore the never credited gift certificate ::)  My hotmail inbox is cluttered with emails to and fro SSW.com customer service.  I would dearly like to wrap things up with them, that much is certain.
Title: Re: StarWarsShop.com
Post by: Jim on July 26, 2004, 05:09 PM
Will these be available for Fanclub members later?  I do not want to waste any more money on a Hyperspace membership :-\
Title: Re: StarWarsShop.com
Post by: JediMAC on July 26, 2004, 05:21 PM
I think they will Jim.  I think the original order was SDCC, then Hyperspace members, and whatever's left can then go to everyone else a little later.

I think I may have an extra or two though, so if you need any, LMK!  $11 each (plus some free SDCC crap too!)   ;)

- M
Title: Re: StarWarsShop.com
Post by: Stim on July 27, 2004, 12:20 PM
Well, I'm pretty amazed, but I ordered 2 Silver Sandtroopers yesterday, and they arrived this morning via Fedex! Only problem -- the cards are DESTROYED.

They used NO packing materials -- just threw the two figures in a cardboard box, and from the looks of them, they had to BEND THE CARDS to get them in. I'm e-mailing right now for a refund or exchange.

Ridiculous.
Title: Re: StarWarsShop.com
Post by: Scott on July 27, 2004, 12:28 PM
Whoopee!  I bought a ROTS T-Shirt and that may be the last of me dealing with this outfit...what a joke.  Luckily I knew enough not to bundle anything else with my order since the shirt is a preorder
Title: Re: StarWarsShop.com
Post by: Morgbug on July 27, 2004, 12:36 PM
That's why I was trying to get my gift certificate used on my then current orders, so I didn't have to run the gauntlet again, relatively speaking.  If they refuse, then I'll have to find something to order that is relatively indestructible.  

Can you imagine ordering a $1000+ print and having it arrive looking like shiite? :'(
Title: Re: StarWarsShop.com
Post by: DSJ™ on July 27, 2004, 12:41 PM
I still have my $50. gift certificate to use & so far there is nothing there that intrests me.  :-\
Title: Re: StarWarsShop.com
Post by: JediMAC on July 27, 2004, 01:02 PM
That sucks Steve.   >:(  Funny, but I was just coming in here to mention your comments from RS, but I see you've already done just that.  Cool.

SWS.com continues to impress...   ::)

Guess I should've snagged a bunch more of these from SDCC.  My requests for the Silver Sandies have already jumped since I've gotten back, but now I'm all out of them...   :-\
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on July 28, 2004, 03:57 PM
Well, I'm pretty amazed, but I ordered 2 Silver Sandtroopers yesterday, and they arrived this morning via Fedex! Only problem -- the cards are DESTROYED.

They used NO packing materials -- just threw the two figures in a cardboard box, and from the looks of them, they had to BEND THE CARDS to get them in. I'm e-mailing right now for a refund or exchange.

Ridiculous.


Ditto with the one I had ordered and just got.  The box they decided to send it in was 9x8 or so and they had to actually bend the card to make it fit.  I had to pull it out of the box it was that tight so that I could get some pictures of the card.

Here are some pictures I took:

(http://img.villagephotos.com/p/2003-8/339259/ShopStarwars.gif)
(http://img.villagephotos.com/p/2003-8/339259/Shopstarwars2.gif)


(http://img.villagephotos.com/p/2003-8/339259/Shopstarwars3.gif)


Now I need to email the wonderful custormer service people.
 ::)
Title: Re: StarWarsShop.com
Post by: Jeff on July 28, 2004, 04:00 PM
::)

Nice.

Great Job, SWShop.com!   >:(

I guess I got my answer on whether I am going to try to order the Holo-Emperor exclusive for my MOMC collection!

Jeff
Title: Re: StarWarsShop.com
Post by: JediMAC on July 28, 2004, 04:12 PM
Damn, that really sucks Tom.  Sorry to hear that (though not surprised)...   :-\

Now I need to email the wonderful custormer service people.
 ::)

You mean these folks?   ;)

(http://www.tradefederation.net/cldata/User_files/40912c30139f82da.jpg)

(http://www.tradefederation.net/cldata/User_files/40912c4513ac9030.jpg)

(http://www.tradefederation.net/cldata/User_files/40912c5613bd43e3.jpg)
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on July 28, 2004, 04:17 PM
Damn, that really sucks Tom.  Sorry to hear that (though not surprised)...   :-\

Now I need to email the wonderful custormer service people.
 ::)

You mean these folks?   ;)

(http://www.tradefederation.net/cldata/User_files/40912c30139f82da.jpg)

(http://www.tradefederation.net/cldata/User_files/40912c4513ac9030.jpg)

(http://www.tradefederation.net/cldata/User_files/40912c5613bd43e3.jpg)


Yeah Matt those people.  
Here is my email I sent just now:

Quote
[Dear StarWarsShop.com,
I had placed an order with your company for your exculisve Silver
Sandtrooper action figure on July 26. I recieved the item today and
proceded to open up the box, wondering in what condition my item would
be in seeing how the box looked a little small. When opening the box up
I immedatley saw that my item was placed in the box in such a way that
the cardback of the figure was bent noticably. Being a carded collector
of Star Wars action figures this item is of no use for me since its was
damage.
I'm not the first person that has had this problem with this figure and
other items being sent in such a way that we recieve the items
destoryed. I'm concerened on whether or not I should use your website
again for future items since it seems your shipping standards seem that
we the customers will have a high likely hold of getting an item which
has recieved damage from poor packaging on your shop side of things.
Hopefully you will improve your packaging in the future so that these
problems can be avioded in the future.
Sincerly,
Tom Nelson

I wonder what they will do about this situation and I wonder when they will start thinking about fixing they shipping and packaging.  An elephant can do a better job then them it seems.
Title: Re: StarWarsShop.com
Post by: Rob on July 28, 2004, 04:22 PM
If anyone with a destroyed one has a hard time getting their money back and wants to open it up and ship it to me in a padded envelope, I'll reimburse you for the 10$ plus 2 dollars or so to send it to me first class.

Just PM me if anyone is interested or can help me out.  
Title: Re: StarWarsShop.com
Post by: Ben on July 28, 2004, 05:53 PM
Gee, now I'm not too sure about ordering this from these bastards.

I'd like to get my hands on all the Silver figures, but since I'm keeping them MOC, it wouldn't do me well to have the Sandtrooper arrive destroyed.

I'm also thinking about ordering the VOTC 8-figure set from these guys. That might be a bad idea. :-\
Title: Re: StarWarsShop.com
Post by: Scott on July 29, 2004, 09:53 PM
Dear Stuffed Dog, Monkey and Ventriloquist Dummy

I ordered a Case of Wave 1 VOTC Figures.  This case contains Luke, Leia, Han and Obi-Wan.  I also know of the existance of Wave 1.5 which contains Leia, Han and Obi-Wan, no Luke.  Obviously, the dumbass **** for brains people you have working there have no idea of the existance of Wave 1.5 because that is what I ******* received in the ******* mail from you ******* today.  

The funny part of this is that I bet my friends at the On-Line community I hang out at, that you son of a bitch **** smokers would screw this one up since there seems to be nobody there with a ******* brain, and if there is someone there with a ******* brain, that person must have been sent out to lunch at the time my ordered was solicited (improperly), verified (it wasn't) and shipped (the shipping was great BTW).  

Thanks for continuing your solid reputation of having your collective heads up your collective ******* asses.    If you want to think I'll ever order anything from your **** sucking **** knob **** tard piece of dog **** store ever again, you really do have one ******* brain.

I'll be happy to return your package which I filled full of cat **** and hope you can sell them to some other dump ******* bastard who is stupid enough to order anything from you **** holes again.

A Fan for ******* Life and Pleased as **** you managed to **** up yet another ******* Order

Scott Pearson
Title: Re: StarWarsShop.com
Post by: Ben on July 29, 2004, 09:57 PM
Holy ****, dude.

You sound like a gansta rapper with Tourette's.

But I'd be pissed too. Hasbro dicked us all on this one.
Title: Re: StarWarsShop.com
Post by: Jeff on July 29, 2004, 10:03 PM
Un-****ing Believable.

Jeff
Title: Re: StarWarsShop.com
Post by: Scott on July 29, 2004, 10:07 PM
Holy ****, dude.

You sound like a gansta rapper with Tourette's.

But I'd be pissed too. Hasbro dicked us all on this one.
Well, EE, Newforce etc all were smart enough to figure out there were 2 Case Assortments in the Wave, these dumb ******* can't figure out how to put things in to boxes properly
Title: Re: StarWarsShop.com
Post by: Diddly on July 29, 2004, 10:16 PM
Wow, that sucks ass.

One of the reasons I'm doing all of my online dealing with Amazon. They're reliable, and my stuff has arrived in PERFECT condition.
Title: Re: StarWarsShop.com
Post by: jokabofe on July 29, 2004, 10:17 PM
Dear Stuffed Dog, Monkey and Ventriloquist Dummy

I ordered a Case of Wave 1 VOTC Figures.  This case contains Luke, Leia, Han and Obi-Wan.  I also know of the existance of Wave 1.5 which contains Leia, Han and Obi-Wan, no Luke.  Obviously, the dumbass **** for brains people you have working there have no idea of the existance of Wave 1.5 because that is what I ******* received in the ******* mail from you ******* today.  

The funny part of this is that I bet my friends at the On-Line community I hang out at, that you son of a bitch **** smokers would screw this one up since there seems to be nobody there with a ******* brain, and if there is someone there with a ******* brain, that person must have been sent out to lunch at the time my ordered was solicited (improperly), verified (it wasn't) and shipped (the shipping was great BTW).  

Thanks for continuing your solid reputation of having your collective heads up your collective ******* asses.    If you want to think I'll ever order anything from your **** sucking **** knob **** tard piece of dog **** store ever again, you really do have one ******* brain.

I'll be happy to return your package which I filled full of cat **** and hope you can sell them to some other dump ******* bastard who is stupid enough to order anything from you **** holes again.

A Fan for ******* Life and Pleased as **** you managed to **** up yet another ******* Order

Scott Pearson

welcome to the club.
Title: Re: StarWarsShop.com
Post by: DSJ™ on July 30, 2004, 08:46 AM
Sounds like there still run by Ape Management!  :-\
Title: Re: StarWarsShop.com
Post by: Rob on July 30, 2004, 10:37 AM
Boy I sure am Glad I only order on line when it's some sort of exclusive that you can't get in stores.
Title: Re: StarWarsShop.com
Post by: Scott on July 30, 2004, 12:38 PM
Dear Stuffed Dog, Monkey and Ventriloquist Dummy

I ordered a Case of Wave 1 VOTC Figures.  This case contains Luke, Leia, Han and Obi-Wan.  I also know of the existance of Wave 1.5 which contains Leia, Han and Obi-Wan, no Luke.  Obviously, the dumbass **** for brains people you have working there have no idea of the existance of Wave 1.5 because that is what I ******* received in the ******* mail from you ******* today.  

The funny part of this is that I bet my friends at the On-Line community I hang out at, that you son of a bitch **** smokers would screw this one up since there seems to be nobody there with a ******* brain, and if there is someone there with a ******* brain, that person must have been sent out to lunch at the time my ordered was solicited (improperly), verified (it wasn't) and shipped (the shipping was great BTW).  

Thanks for continuing your solid reputation of having your collective heads up your collective ******* asses.    If you want to think I'll ever order anything from your **** sucking **** knob **** tard piece of dog **** store ever again, you really do have one ******* brain.

I'll be happy to return your package which I filled full of cat **** and hope you can sell them to some other dump ******* bastard who is stupid enough to order anything from you **** holes again.

A Fan for ******* Life and Pleased as **** you managed to **** up yet another ******* Order

Scott Pearson

welcome to the club.
I was a founding member of the club :P
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on July 30, 2004, 10:01 PM
Got a response saying that I can return it with a note asking for a replacement.  If you look at the returns policy they ask you to pack it good and send it via FedEx.  Only problem is no matter how I place the figure it won't fix in the stupid box they sent it in.  I'm half tempted to get a larger box and send them the figure plus they small box plus my packaging materials plus a note stating how I couldn't send it out in the orignial box seeing how it was to small.  THe only thing keeping me from doing that is I don't know if they would charge me for any weight difference in the package.
Title: Re: StarWarsShop.com
Post by: jadesfire on August 2, 2004, 10:10 PM
Don't know how or why but my figures showed up ok and I had a slave 1 pin in there also (must have been some promo or something).  Of course the pin was wrapped in bubble wrap and the figures weren't :-\ ???.

Title: Re: StarWarsShop.com
Post by: Darth Kenobi on August 2, 2004, 10:20 PM
Don't know how or why but my figures showed up ok and I had a slave 1 pin in there also (must have been some promo or something).  Of course the pin was wrapped in bubble wrap and the figures weren't :-\ ???.


Everyone has been getting a pin and card wrapped in bubble wrap with their orders.  The pins from what I have heard seem to be from the Disney Resorts, not SW Weekends through, which are I think still avialble at Disneyland.  They may have gotten all of the extra that Disney doesn't want.  I kept the pin and card when I return my order figuring that I should be able to keep them.  
Title: Re: StarWarsShop.com
Post by: DSJ™ on August 2, 2004, 11:12 PM
I'll just add another picture to Jeff's Ape Management.  ;)

(http://www.telusplanet.net/public/djustus/Computer%20Monkey%20Star%20Wars%20Shopcom.gif)
Title: Re: StarWarsShop.com
Post by: Scott on August 2, 2004, 11:16 PM
For some reason I have not received a reply to my email to Customer Service on Thursday >:( *******
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on August 3, 2004, 10:12 AM
Now they have put up this disclamer for the Silver Trooper: PLEASE NOTE: PACKAGING IS NOT GUARANTEED TO BE IN MINT CONDITION. ALL SALES OF THIS ITEM ARE FINAL. I wonder if they are going to end up doing this for all new figures from them since it seems like theyndon't care about they custormers who buy stuff from them.  
Title: Re: StarWarsShop.com
Post by: Morgbug on August 3, 2004, 10:21 AM
Now they have put up this disclamer for the Silver Trooper: Item not gautenned Mint.  All sales final.  
I wonder if they are going to end up doing this for all new figures from them since it seems like theyndon't care about they custormers who buy stuff from them.  

I think they suffer from a sort of arrogance often associated with someone that thinks they have a captive market.  Something that SSW.com clearly does not.  Surely they realize there are other online retailers and that 99%+ of their material is not exclusive in any way.  

What is readily apparent is that these folks genuinely do not seem to care much.  While that blanket statement is unfair to any number of employees there, it seems to be the management approach - lump it or leave it.  Really very sad and ultimately out of touch with what their market is.  But I guess we've known that for a while.  Riddle me this?  Why would the target market (a child) want to pay $10 and shipping for a silver sandtrooper just to rip it off a card?  It's not movie accurate, it has limited playability, it has quite frankly, a crappy paint job.  The whole point, which surely they must understand, is the cardback is nice and the figure is for display only.  Why, oh why, don't they understand that?  

I become ever more amazed that all of my items have arrived safely and in mint condition from them.  There are some mighty fine items on that website that I would love to order, but given their past performance (for others) it's highly doubtful that I would order some item over $1000 from them.  I fully plan on winning a lottery  ;) and would like to expand my collection.  But I suppose I'll direct that money to Cloud City, EE and various ebay sellers. :-\
Title: Re: StarWarsShop.com
Post by: Ben on August 3, 2004, 11:20 AM
Guess I won't be ordering a Sandtrooper from these arrogant bastards after all. I can only imagine how terrible their Holo Emperor exclusive will be. We'll call it the Holo Fiasco.

Or not.
Title: Re: StarWarsShop.com
Post by: Scott on August 3, 2004, 11:21 AM
Its almost to the point where its funny, these people really have not a ******* clue
Title: Re: StarWarsShop.com
Post by: JediMAC on August 3, 2004, 11:36 AM
Dear Stuffed Dog, Monkey and Ventriloquist Dummy

I ordered a Case of Wave 1 VOTC Figures.  This case contains Luke, Leia, Han and Obi-Wan.  I also know of the existance of Wave 1.5 which contains Leia, Han and Obi-Wan, no Luke.  Obviously, the dumbass **** for brains people you have working there have no idea of the existance of Wave 1.5 because that is what I ******* received in the ******* mail from you ******* today.  

The funny part of this is that I bet my friends at the On-Line community I hang out at, that you son of a bitch **** smokers would screw this one up since there seems to be nobody there with a ******* brain, and if there is someone there with a ******* brain, that person must have been sent out to lunch at the time my ordered was solicited (improperly), verified (it wasn't) and shipped (the shipping was great BTW).  

Thanks for continuing your solid reputation of having your collective heads up your collective ******* asses.    If you want to think I'll ever order anything from your **** sucking **** knob **** tard piece of dog **** store ever again, you really do have one ******* brain.

I'll be happy to return your package which I filled full of cat **** and hope you can sell them to some other dump ******* bastard who is stupid enough to order anything from you **** holes again.

A Fan for ******* Life and Pleased as **** you managed to **** up yet another ******* Order

Scott Pearson

Hah.  I missed this the other day...  Good stuff.  And they haven't replied to it?  Geez...  What gives?!

Great disclaimer SWS.com just put up on the "All Sales Are Final" bull$h!t.  I'm sure they were literally flooded with requests to return this item from many collectors out there.  They were probably initially OK with it the first day or two, but when the number got up into the 1,000's, they probably decided to change their approach.   ::)  Bad tidings for the Holo Emperor, indeed...

Dogs, and monkeys, and dolls... Oh my!
Title: Re: StarWarsShop.com
Post by: Darthshader on August 3, 2004, 01:18 PM
I would like to urge all of you to post feedback and concerns to this thread also:
http://forums.starwars.com/thread.jsp?forum=23&thread=169867&start=135&msRange=15 >:(
Title: Re: StarWarsShop.com
Post by: DSJ™ on August 3, 2004, 02:55 PM
Oh my, I was reading about the problems with SWShop over at GH.

SWShop Problems (http://www.galactichunter.com/ubbthreads/showflat.php?Cat=&Board=OTC&Number=76947&Main=76817#Post76947)

An email that a member got from Customer Service just blew me away! (http://www.snowtroopers.ca/forum/YaBBImages/rolleyes.gif)

"The packaging for this item is not guaranteed to be in mint condition. All sales for this item are final."

(http://www.telusplanet.net/public/djustus/wtf.gif) kinda responce is that!
Title: Re: StarWarsShop.com
Post by: Carl on August 3, 2004, 03:03 PM
I just received my silver sandtrooper from them yesterday, it arrived in mint comdition, I guess i was one of the lucky ones!
Title: Re: StarWarsShop.com
Post by: Scott on August 3, 2004, 03:57 PM
I've read a few reports of people who sent them emails last week are getting this response...I say shut that **** hole down, what a ******* joke
Title: Re: StarWarsShop.com
Post by: Jesse James on August 3, 2004, 04:06 PM
2 guys from Pittsburgh have gotten theirs in so far, and both are either crushed bubbles or bent cards.

Terrible.

And that reply is utter BS.  No business should be run so piss-poor.  That's really, honestly, terrible.  The Fan Club's a travesty overall now.
Title: Re: StarWarsShop.com
Post by: jokabofe on August 3, 2004, 07:04 PM
not that i didn't believe all the horror stories i've read about the silver sandtrooper being shipped out sans packing material (eveybody knows i could have a thread to myself just for bitching about sws.com  ::) ), but a few of my friends actually asked me to order one for them since they were not members of the fc/hs. since matt picked me up one from sdcc, i didn't need to order from this godforsaken club, and i was happy. but, to help out some buds, i did. so, i ordered 3. 2 buddies wanted one, and i figured i would get an "extra", either to use as a loose display piece (i don't open silver figures tho, for whatever reason) or to help somebody else out if they needed it. i thought that maybe there was some kinda note on my account with them that said "this guy is an *******, so take good care of his shipments from now on", or something like that.

wrong.

first, and i can't believe i'm actually going to compliment them on anything, but they did actually ship these out fast. really fast. maybe that's why they have no packing materials, because they don't have a chance to put any into the boxes before they ship?

anyway, they arrived today. and guess what? there was some bubble wrap inside the box. unfortuately, as others have said, it was wrapped around the "free" items, the pin and the promo card. wtf? why bother to put bubble wrap around those items and not around the items i'm actually paying for? does it make too much sense to do it that way? and in sws.com's defense (again? wtf is with me today?) the box was actually crushed slightly when i got it. one side was crushed in about an inch or so. didn't look good from the start.

that said, out of the three, i ended up with:

1 - completely crushed. really only good for an opener.

1 - slightly creased on the upper right corner, otherwise okay.

1 - mint.

don't ask me how these three figures, put in the same box, arrived in 3 different conditions. beats me. there is some speculation that maybe sws.com is actually shipping out non-mint figures, rejects from comic-con that other people didn't want. i would have to say, at least in this instance, that this was not the case. the area where the box was crushed in on the side was where the top area of the card was on the figure laid on the bottom. this was the only figure that was really damaged. check out these pics i took:

this was the side of the box that was crushed. i'd like to think that it did not leave sws.com's shipping warehouse looking like this, but i guess i can't say that 100%.

(http://www.p3donline.com/pics/sandtrooper-001.jpg)

this is the inside of the box. i removed the bubble wrapped free gifts, but the rest remained untouched. you can see that the crushed side of the box barely touched the two figure laying on their sides. sadly, the same cannot be said for the one on the bottom.

(http://www.p3donline.com/pics/sandtrooper-002.jpg)

this is the new chase variant, silver accordian trooper.

(http://www.p3donline.com/pics/sandtrooper-003.jpg)
Title: Re: StarWarsShop.com
Post by: DSJ™ on August 3, 2004, 07:18 PM
There packing sucks! The way they put the figures in the box like that & no bubble wrap or peanuts.  ::)

Theres no excuse for not packing them properly.
RS put up the email report on there main page. Have a looky. Complete (http://www.telusplanet.net/public/djustus/bs.gif)
Zero Satisfaction From StarWarsShop (http://www.rebelscum.com/article.asp?i=52368)

Sorry, this is Fraud! IMO.  What ever happened to "The Customer Comes First" :-\

And I still have a $50. gift certificate to use up!  :-\
Title: Re: StarWarsShop.com
Post by: jokabofe on August 3, 2004, 07:23 PM
like i said, if they want to advertise that these figures are not mint and non-returnable, i'm fine with that. in that case, you take your chances. but that is no excuse to just throw them in a box without any kind of packing material. that is just ridiculous.
Title: Re: StarWarsShop.com
Post by: SilverZ on August 3, 2004, 08:02 PM
I'm frankly shocked to see those pictures and all the stories of zero packing material. In all the many years and countless online and mailorder items I've ever received, I've quite literally never seen such carelessness and nonexistent effort put into shipping. Ever.

I mean, that's actionable right there.

To further go on and say that in order to guarantee mint items (or even non-accordion style), in the future, customers will have to absorb the cost of a Star Case, is patently offensive.

Who actually runs the FC now? Is it a LFL company of some sort, or is it still pseudo-outside vendor like the previous incarnation? We need to create a formal complaint addressed to LFL themselves, since obviously the Fan Club has no regard or desire to raise their level of performance based on the opinions of their customers. It needs heat placed on them from their licensor, if that's the arrangement they are in, or otherwise internally.

Unreal.
Title: Re: StarWarsShop.com
Post by: jokabofe on August 3, 2004, 08:14 PM
the funny thing is that even if these figures had starcases on them - and how much do you think they are gonna charge for that? - they still would have crushed the one on the bottom, at least i think so. then again, even if they had some bubble wrap around them, the bottom card would still have gotten crushed most likely.
Title: Re: StarWarsShop.com
Post by: DSJ™ on August 3, 2004, 08:16 PM
They would have to get bigger boxes!  ::)
Title: Re: StarWarsShop.com
Post by: Ben on August 3, 2004, 09:30 PM
Three words, folks: Better. Business. Bureau.

I haven't ordered a Sandtrooper, therefore I have no legs to stand on, but those words are something you who ordered them should think about. :)
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on August 3, 2004, 10:20 PM
Three words, folks: Better. Business. Bureau.

I haven't ordered a Sandtrooper, therefore I have no legs to stand on, but those words are something you who ordered them should think about. :)
I will end up sending the BBB a compliant once I see what happens to my replacements.  After they arrive I will notify the BBB about the hassle of this company.

I also don't buy the whole will its not our fault they came like that.  The reason why I don't buy it is that all of the figures I have seen and heard about are mostly jamed into a small box which causes it to bend.  The damage bubbles maybe but for a figure to come out of a Hasbro case bent in the same areaa it would be if you but it into a tight box seems kind of strange to me.  
Title: Re: StarWarsShop.com
Post by: Stim on August 9, 2004, 08:36 PM
Well, still no sign of my replacement Silver Sandtrooper figures...but I received my Revenge of the Sith T-Shirt today!  So much for shipping on the 23rd!  So I guess you win some you lose some...
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on August 9, 2004, 08:54 PM
Fedex redeleviered my figure to me.  I'm trying to sell it here but don't think I should since  I will lose money (Shipping and tax).  I may email Starwarssshop ans talk to them about it.  
Title: Re: StarWarsShop.com
Post by: Stim on August 10, 2004, 10:21 PM
Well, I received my two "replacement" Silver Sandtroopers today...and they are just as bent as the original ones I received.  

These were packed better -- those air cushion things -- and in a bigger box, but still no bubble wrap.  All the corners were folded and creased.  I'm not even 100% sure the damage happened in shipping...I think they may have just sent me damaged figures to start with.  

I guess these guys really don't want to keep me as a customer.  I think I have no choice but to just ask for a refund and head to ebay.
Title: Re: StarWarsShop.com
Post by: Scott on August 13, 2004, 02:37 PM
Those of you who have the language filter thingy turned off may want to reread my post on page 27

http://www.jedidefender.com/yabbse/index.php?topic=3914.390

Title: Re: StarWarsShop.com
Post by: Morgbug on August 20, 2004, 04:50 PM
And speaking of taking it up the pooper....

I just emailed (again) to ask about the status of my gift certificate.  Yup, the one from March 10 (at least it was 2004).  I had to wait to check my credit card bills, but all orders have been filled and they never did credit any of my purchases with the $50 that they were requested to. 

So,
1. anyone wanna bet my gift certificate no longer exists and I am out of luck?  or

2. offer suggestions of a bulletproof plan to
a. get something from them that I actually order or
b. get something they can't completely **** up the packing on. 
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on August 20, 2004, 05:13 PM
The odyse if my silver Sandtrooper is finally over.  I emailed them about a week ago telling them FedEX re-delivered my package to me instead of them.  They said they would resend FedEX to pick it up sometime, no date or time giving.  I figure that it would be sometime over the weekend and someone would be home since I was going to Vegas with my brothers.  Our plans changed due to a death in the family and we all have to go up to NoCal for the weekend.  When I got back I figured FedEx came by but no one was home.  I emailed them again and got a response within a few hours that said they are sending me out another Trooper and that I could keep the other one for all the toubles that I have had.  TOday I finally recieved the mint Trooper so now I have three since my cousin got me one at Comic Con.
Title: StarWarsShop.com "Sale"
Post by: Jeff on August 23, 2004, 11:42 AM
Well, SWShop.com is now selling individual action figures... and the prices suck.

Take for instance Saga Skiff Guard Lando.  He is on sale for 30% off the list price.  His sale price?  $6.99  :o  yep, that's 30% off their list price of $9.99

Or how about the Ultra Ewok w/Gilder?  Only $10.99, that's 27% off the list price of $14.99   ::)

*cough*ripoff*cough*

 >:(

I hate that place more and more.

Jeff
Title: Re: StarWarsShop.com
Post by: Diddly on August 23, 2004, 05:52 PM
Are they associated with Brian's Toys or something?
Title: Re: StarWarsShop.com
Post by: Jim on August 23, 2004, 05:59 PM
Are they associated with Brian's Toys or something?

No s*it.  They are always a last resort on new stuff although some of there vintage is not too bad.  Unfortuneately, since they have grown so much over the years, their grading and customer service has declined. 
Title: Re: StarWarsShop.com
Post by: Ben on August 23, 2004, 09:55 PM
Oh dude, I'm so stoked we can shut off the language filter now.


Yeah, I had no idea we could until now.

Um, SWS.com sucks.
Title: Re: StarWarsShop.com
Post by: Diddly on August 23, 2004, 10:00 PM
So how much is that Holo Emperor going to cost again? And how much will SWS jack up the price? And how much will it be damaged?
Title: Re: StarWarsShop.com
Post by: Morgbug on August 23, 2004, 10:48 PM
So how much is that Holo Emperor going to cost again? And how much will SWS jack up the price? And how much will it be damaged?

My guess?  $11.99.  Getting the opener will be easy, the card will be tough.  Hopefully there'll be some obscure convention where someone can pick them up in person.   

Still waiting on a response on my GC. 
Title: Re: StarWarsShop.com
Post by: Morgbug on August 26, 2004, 11:07 PM
Thought it might be timely to update it. 

Christine is a human being, not a machine.  They/she went so far as to call me to apologize.  My credit card was credited with the gift certificate amount.  According to Christine, it was entered and their records show that, but was never credited in the process.  Yes, another glitch in the system ::)

I did inform her it was rather unlikely I would order anything but exclusives from them, ever again, to which she responded (politely) she had been hearing that a fair bit.  I got the impression she is a little more stressed than she'd like. 

Regardless, my issues with them are closed, satisfactorily.
Title: Re: StarWarsShop.com
Post by: Scott on August 30, 2004, 05:09 PM
My ROTS T-Shirt just shipped!  They can't screw this one up can they?
Title: Re: StarWarsShop.com
Post by: Diddly on August 30, 2004, 06:18 PM
I don't know.... They could've cut some holes in it...
Title: Re: StarWarsShop.com
Post by: Revenge on August 30, 2004, 06:33 PM
My ROTS T-Shirt just shipped!  They can't screw this one up can they?

It might say "Return of the Sith".  ::)
Title: Re: StarWarsShop.com
Post by: jokabofe on August 30, 2004, 06:54 PM
My ROTS T-Shirt just shipped!  They can't screw this one up can they?

i wouldn't put it past them. but then again, does shipping it 2 weeks late count as screwing it up? 'cause they already did that. and, i can see this coming from them:

"what do you mean you didn't order a children's size?"
Title: Re: StarWarsShop.com
Post by: SilverZ on August 30, 2004, 07:13 PM
My ROTS T-Shirt just shipped!  They can't screw this one up can they?

Watch it come sealed up inside bubblewrap with lucrative amounts of foam popcorn padding out the box, then insured. With a trading card crushed and folded in half floating on top.  ;)
Title: Re: StarWarsShop.com
Post by: Nicklab on August 30, 2004, 07:15 PM
My ROTS T-Shirt just shipped!  They can't screw this one up can they?

[sarcasm]Considering how well my first and only order has gone, it'll probably be fine![/sarcasm]
Title: Re: StarWarsShop.com
Post by: Hemish on September 2, 2004, 03:28 AM
Well my cousin in Melbourne got his today and he said they learned their lesson.
Shirts were packed in a big box as well as the other 2 sandtroopers he ordered and they were minty as he put it, so maybe it will be ok.
Title: Re: StarWarsShop.com
Post by: JediMAC on September 3, 2004, 03:33 PM
I wrote them an e-mail a few days ago, politely asking them if it was at all possible to cancel a Silver Sandtrooper from my Holographic Emperor order I recently placed.

I finally got an e-mail back from them today, talking some kind of nonsense about my login information for their site.   ???  They didn't mention a thing about the Silver Sandtrooper, even though my original e-mail was attached to their reply.

I of course wrote them back, asking WTF their response related to, and to please answer my original question.  Should be interesting to see what happens next...   ::)
Title: Re: StarWarsShop.com
Post by: Brian on September 3, 2004, 04:10 PM
It is definitely interesting dealing with them.  Awhile back, I ordered a t-shirt from them, when it said "in stock" on their site.  Well, I didn't get any confirmation or delivery information for quite awhile, so I finally e-mailed them to see what the hold up was.  They told me it was backordered until the beginning of August.  Ok, no biggie.  Then it got to be August, and then September, and I saw it show up for 2-3 days again on their site as "in stock", then to disappear again and not be stocked.  I e-mailed them again to ask why my order hadn't shipped since it was "in stock" for a bit.  Then they said it would be shipped right away, and I got it two days later (today actually).  Just funny how it works out, but at least it isn't the horror story that some other people have had with them.  Hopefully things are improving, I guess I can't complain.  I am glad they have the store, since they offer some things that you can't really find elsewhere.  As long as their customer service/shipping practices work out better, things should (hopefully) be ok.
Title: Re: StarWarsShop.com
Post by: jadesfire on September 3, 2004, 08:30 PM
Well, I just had to deal with them yesterday about my package being delivered to Tennessee instead of Michigan, at least according to my tracking number.   Here is their response (which is a little garbled but I don't always type the best either):

Dear customer,
Your order has been to the correct address. We have spoken to Fedex about your tracking number and there a glitch in their system. The wrong tracking was associated with your order. We have been assured by Fedex that your correct order is in route or has been delivered to you. Fedex ground delivery usually takes 5 to 7 business days. Please let us know if we can be of further assistance.

Sincerely,
Customer Service
StarWarsShop.com



Funny thing is, I called Fedex and the lady stated that there was absolutely nothing in their system about a package being delivered to me.  She told me the last item I had delivered to me was in August (she was right, it was my f/x saber).  So...who do YOU think is incorrect???   ::)
Title: Re: StarWarsShop.com
Post by: JediMAC on September 4, 2004, 01:19 AM
I'm not going to answer that Beth...   ;)

I got a reply from them tonight as well, and they apologized for the confusion (above) and said they sent an e-mail reply that was supposed to go to someone else, to me instead by accident, as a reply to my question.

But to their credit, they said they'd take the Silver Sandtrooper off my order.  Now hopefully that's actually still the case both when I get billed, and when my package is shipped.  I think I'll write back next week sometime to confirm that the Sandie's indeed off my order.  Wish me luck...

And good luck with your package Beth.  Sounds like you're gonna need it!   :P
Title: Re: StarWarsShop.com
Post by: Scott on September 7, 2004, 09:17 AM
I got my T-Shirt in the mail on Saturday, its fine, they got one right, still not ordering anything else from those bastards
Title: Re: StarWarsShop.com
Post by: Mister Skeezler on September 7, 2004, 11:33 AM
I ordered a VOTC case from thema few weeks ago, and I wanted to check the case assortment. Now I can't find any non-12-inch VOTC figures on their site. What the hell? They suck Lobot's nuts.
Title: Re: StarWarsShop.com
Post by: Brian on September 7, 2004, 01:13 PM
Although I most definitely haven't had quite the negative experiences of many of you here, here's my latest experience with StarWarsShop.com.  In July, I placed an order for a Star Wars t-shirt (vintage styled), which was listed as "in stock" on their site.  After a couple of weeks had gone by without any e-mails or shipping notices, I e-mailed them to check on the status of my order.  Also, during this time, the shirt disappeared from their site.  I got a reply saying that it was backordered and would ship the first week or so of August.  Ok, sounds good.  It gets to be September, and still hadn't heard anything, and I see the shirt pop up again on their site as "in stock", only to disappear again after a few days.  Still no shipping notice, so I figure I'd write them again just to see that since it was "in stock" if it would be shipping soon.  A day later I get an e-mail saying it had shipped out that day, and I did receive the item on Friday (shipped quickly).  Now, today Fedex drops off another shirt (the same one), basically one shipping day later with the holiday.  I've now ordered from SWShop twice (also ordered the Indy Kermit way back when), and both times now this has happened.  I've got sent two, when I only ordered one.  I sent the last Indy Kermit back, and now I guess I'll have to make a trip to go send this back as well.  Definitely something not working quite right with their site, ordering system, etc.  Anyways, nothing as bad as many of you, but they just don't seem to have things quite right there.
Title: Re: StarWarsShop.com
Post by: jadesfire on September 7, 2004, 08:22 PM
I'm still waiting on my figures.  I fired off another email to them so we'll see what the reply is this time.   Geesh.. ::) :P ::)
Title: Re: StarWarsShop.com
Post by: jadesfire on September 9, 2004, 02:51 PM
I got my package!!!!!!!!!!!!!!YIPPEE!!!! Double boxed with paper stuffed inside!!!! :o

And Fed-ex is the major culprit here as the packaging label on the outside shows my tracking number to be the one they originally sent only the box was shipped (and delivered) to someone in TN.  So, no fault for sws.com on this and they did reply to my second email which pretty much stated that Fed-ex told them it would be delivered today and it was. 

Title: Re: StarWarsShop.com
Post by: Jeff on September 29, 2004, 12:39 PM
What the?!?

I just had a GREAT SWShop.com experience...  :o

I ordered the Battlefront Trooper (3) for me and a couple buddies.

It was In-Stock when I ordered it...
My order shipped when it said it would...
It arrived 1 day earlier than FedEx planned...
It was left at my front door so I didn't have to pick it up...

The three Battlefront Scout Troopers inside were in PERFECT contition, each one wrapped in bubble (3-layers deep) and packed in a 24"x24" box jammed full of packing peanuts!

AMAZING!   ;D

Let's hope it continues...

Jeff
Title: Re: StarWarsShop.com
Post by: Morgbug on September 29, 2004, 12:47 PM
Wow, two straight positive reports.  Let's hope it keeps up. 

I'm messing with them and I'm pretty sure someone could dig up something I said that would make me look hypocritical in a most major way.  Not only did I order from them again, but I ordered items that come out at different times :o  Will it prove to be the same type of huge error it was in the past?  Only time will tell. 

If anyone has an extra battlefront trooper, I need one.   :-[
Title: Re: StarWarsShop.com
Post by: Mister Skeezler on September 29, 2004, 01:16 PM
I have a pending order for the final case of VOTC, but the case isn't listed anywhere on their site. And it says it ships in September. I have a feeling this is going to be another cluster **** on Shopstarwars and Hasbro's part. They're like the dynamic duo of ******* up.
Title: Re: StarWarsShop.com
Post by: Darth Broem on September 30, 2004, 09:17 AM
Anybody know what part of the month in October that the Hologram Emperor is shipping?  Beginning, middle, end of the month? 
Title: Re: StarWarsShop.com
Post by: DSJ™ on October 12, 2004, 03:05 AM
If anyone missed out or is interested for another, it appears that the exclusive Green Clone Trooper Sergeant mini bust is showing up in stock for $49.99. Limit 3 per customer.

Green Clone Trooper Sergeant Mini Bust  (http://shop.starwars.com/Product/ProductDetails.aspx?ProductID=306&ReferrerID=CJADPL-00001)
Title: Re: StarWarsShop.com
Post by: Darth Kenobi on October 12, 2004, 02:36 PM
If anyone missed out or is interested for another, it appears that the exclusive Green Clone Trooper Sergeant mini bust is showing up in stock for $49.99. Limit 3 per customer.

Green Clone Trooper Sergeant Mini Bust  (http://shop.starwars.com/Product/ProductDetails.aspx?ProductID=306&ReferrerID=CJADPL-00001)

This is another error that they have had it sounds like.  People who order are getting a email stating that it was place on the site by error. ::)
Title: Re: StarWarsShop.com
Post by: DSJ™ on October 12, 2004, 02:44 PM
Another technical glitch!  ::)

Ape management at there best!  (http://www.cheesebuerger.de/smilies/frech/45.gif)

The saga continues!  ::)
Title: Re: StarWarsShop.com
Post by: Stim on November 4, 2004, 12:14 PM
THEY'VE DONE IT AGAIN!

I got my Episode 3 teaser poster.  It has rips and tears and crinkles all up and down one side.

I complained.  They sent me another.

I just got it.  EVEN MORE rips and tears all up and down one side.

I just don't get it.  WHAT THE HELL IS WRONG WITH THESE PEOPLE!?!?!?

Anyone have any suggestions?
Title: Re: StarWarsShop.com
Post by: SilverZ on November 4, 2004, 01:11 PM
 >:( Dammit!

Glad you posted this - got mine yesterday and was just going to throw the mailing tube into the storage unit, but I opened mine, and sure enough... giant indentation running down the middle of the poster.

Wonderful.
Title: Re: StarWarsShop.com
Post by: Famine on November 4, 2004, 01:20 PM
 >:( Damn. I feel so friggin' sorry for you guys. I was going to order a ROTS Hoodie from that crap store, but now I'm not so sure. >:(


Kevin
Title: Re: StarWarsShop.com
Post by: JediMAC on November 4, 2004, 01:23 PM
Anyone have any suggestions?

Ya' know, these dumbasses are right down the freeway from us, Steve.  Torrance, I think.  I'd try to get ahold of their phone #, or just take their mailing address, and see if you can just go down there sometime and pick out a nice mint poster yourself, without letting them even lay a finger on it!

What's worse, is that they charge sales tax on their shipping charges.  Talk about morons!   ::)

Good luck to you and Jared with those...   :-\
Title: Re: StarWarsShop.com
Post by: SilverZ on November 4, 2004, 02:35 PM
This is my first damaged goods dealing with them. Can't wait to experience this. I mentioned in my mail to them that the damage to the poster was caused by the inside mailing tube, not the outer shipping carton, and that it should have never been shipped out as it was obviously damaged.

Yeah, Matt, they're on Vermont in Torrance, though it's more than likely a warehouse /shipping distribution hub and they'll no way let people will-call there. Those types of places just aren't set up to deal with pulling merchandise like retail.
Title: Re: StarWarsShop.com
Post by: Scott on November 4, 2004, 02:39 PM
Isn't this the second or third time people have had problems with Posters?  Hopefully when the Episode III poster is released enough people have reemed them new ******** that they have their act together (ala the Sandtroopers)
Title: Re: StarWarsShop.com
Post by: SilverZ on November 4, 2004, 02:44 PM
Well that was freakin' quick. Look at this stupid ****:

Quote
Dear Customer,
Despite our use of extra heavy tubes, every once in a while a tube is crushed during shipment. Please take the following steps to minimize your expense and trouble in returning posters to us. Cut off the bottom few inches of the damaged poster – enough so we can confirm which poster you purchased – fold it, and return this portion to us in a standard size envelope. Please include a note as to whether you would prefer an exchange or refund.


Sincerely
Customer Service
StarWarsShop.com

"Crushed during shipment." No, crushed goods go into mailing carton, mailing carton arrives undamaged with crushed tube inside.

And what a nice whacky return scenario. Maybe I'll write the note in crayon when I mail it back, so I'm communicating on thier level.
Title: Re: StarWarsShop.com
Post by: DSJ™ on November 4, 2004, 02:47 PM
And what a nice whacky return scenario. Maybe I'll write the note in crayon when I mail it back, so I'm communicating on thier level.

I would do it, I would also mark on it "Atten: Ape Management".  ;D
Title: Re: StarWarsShop.com
Post by: Jeff on November 4, 2004, 02:54 PM
I would do it, I would also mark on it "Atten: Ape Management".  ;D

Yes, then one of their crack staff will get back to you ASAP...


(http://www.tradefederation.net/cldata/User_files/40912c30139f82da.jpg)

"Dear Customer,
Sorry we squished your item.  Here is another squished item to replace it. 

Your Pals, SWShop.com"
Title: Re: StarWarsShop.com
Post by: SilverZ on November 4, 2004, 03:02 PM
Quote
Dear SWS Return Monkeys,

Me get poster. It broke. Me send Customer Service Monkey letter. It say cut up broke poster send back pieces. Now me give you Return Monkeys pieces and paper with words. You read, you have Shipping Monkeys send me not broken big picture of Darth Vader not burned yet with mullet.

Thank you.
Title: Re: StarWarsShop.com
Post by: aka DaBigKahuna on November 4, 2004, 03:12 PM
LOL,

I had the same problem recently with a poster.  They did not ship in a tube rather a cardboard box!

Replacement poster = same problem.  How stupid destroy poster by cutting to get another.  I demanded a refund and stated I am doing nothing further.

SWS sent me a gift certificate for the refund.

In summary SWS = NO! = poster.

DBK

Quote
Dear SWS Return Monkeys,

Me get poster. It broke. Me send Customer Service Monkey letter. It say cut up broke poster send back pieces. Now me give you Return Monkeys pieces and paper with words. You read, you have Shipping Monkeys send me not broken big picture of Darth Vader not burned yet with mullet.

Thank you.
Title: Re: StarWarsShop.com
Post by: SilverZ on November 4, 2004, 03:22 PM
Not encouraging DBK.

So if Stim and I both got smushed posters, we both live in the same general area as SWS' shipping location, and got them on the same day, I have to wonder how many damaged posters they actually ship out and hope some people just don't bother returning. It seems odd.

The lame thing is I don't like the poster that much. But I want to have the double-sided (this was a big deal) one just in case later I want to display it, and I'll be really pissed if they run out of this version. Single-sided ones aren't a big rush thing, but the double-sided ones always end up being much more limited in production.
Title: Re: StarWarsShop.com
Post by: DoctorPadawan on November 4, 2004, 07:08 PM
After reading the experiences a lot of you guys had with the ROTJ posters that SWS.com was selling a while back (and after seeing the teaser poster, which I was not impressed with at all; great concept with poor execution, IMHO), I decided that I did not really need the teaser poster after all.  I never bought the (again, in my opinion, poorly executed) AOTC teaser, but I did buy both theatrical prequel posters and the Episode I teaser from the SW Fan Club over the years, and I *never* had a problem with them arriving damaged.

All three posters (I know the first two for TPM came out when the FC was still under the aegis of Fantastic Media; I can't remember who had control of the FC during AOTC...probably my crackhead neighbors) were shipped in heavy tubes, with the posters sealed inside a plastic baggie tube inside, with bubble wrap around the poster and bag, and with bubble wrap at each end.  There was not a single dent, crease, tear, or anything approaching damage on any of the three posters.

And now, even though LFL is "running the show", *THEY* can't send a poster out without completely destroying it.  Pathetic.  Go down to the post office, spend a little bit of money on decent mailing and packing materials, and send out mint items so you can actually keep customers instead of cheaping out.  For what you're charging for shipping, you should be shipping things in heavy materials and not plastic bags with a twist tie around them that say "FRAJIL...PURTY PICTERS ENSIDE."  ::)

(I seriously hope they figure out what is going on by the time the Struzan poster is released in the spring)
Title: Re: StarWarsShop.com
Post by: SilverZ on November 4, 2004, 07:59 PM
I stayed away for as long as possible and then was really impressed when they came through with the Holo Emperors. Then this. And if Stim didn't check his I wouldn't have found out about the bum posters until years down the road when I broke it out of storage to put into a lighted marquee.

What the most frustrating thing that this damage is happening at the source -- it's SWS's handling of the items that is causing damage. They're putting damaged goods into carefully packed cartons. They're idiots.

Also, I'm starting to wonder if SWS is going to come through with a banner for Ep3, like the previous FC incarnations did for the other 2 films. I'll be pissed if not since I have the other two. They might be able to ship vinyl without destroying it.
Title: Re: StarWarsShop.com
Post by: jokabofe on November 4, 2004, 11:04 PM
But the strange thing is I got my DVD Banner from them in great shape - the sturdiest cardboard tube I've ever seen - and it was packed inside a box with packing peanuts. I'm still waiting to get my teaser poster, should be here tomorrow. Doesn't look like I'll be too happy when I get it tho. I don't understand why they would go to such expense to ship the banner and then just throw this poster in a box? This is just the scenario with the ROTJ poster I ordered when they first open this place. It came flat as a pancake. Yes, they did tell me to cut off a piece at the bottom - so they would know which poster I had ordered. I'm guessing this is done just so people don't say that the posters was ruined and get another one. But they replaced the ROTJ poster the next day - and shipped it out to me overnight - and it arrived in great shape. I'm confused by this strange turn of events  ???
Title: Re: StarWarsShop.com
Post by: Darthshader on November 4, 2004, 11:26 PM
How big was the DVD banner, jokabofe?
Title: Re: StarWarsShop.com
Post by: jokabofe on November 4, 2004, 11:38 PM
It's this one (http://shop.starwars.com/Product/ProductDetails.aspx?ProductID=451), says it's 39" x 27". Really nice looking piece. Finding a frame for it is going to be tough, for sure. Might have to get it custom framed. That should cost me an arm and a leg...
Title: Re: StarWarsShop.com
Post by: SilverZ on November 5, 2004, 12:24 AM
It's this one (http://shop.starwars.com/Product/ProductDetails.aspx?ProductID=451), says it's 39" x 27". Really nice looking piece. Finding a frame for it is going to be tough, for sure. Might have to get it custom framed. That should cost me an arm and a leg...

Yeah, it's lovely. Not quite a banner though. More like a poster printed in landscape.

Speaking of banners, I dropped a note to the monkeys about if they were offering the banner or not, and I got a generic "I'll pass along your request to the merchandise ordering monkeys" reply. These things shipped out to theaters, and I'm betting good money they dropped the ball on securing ones for sale, something both previous regimes were able to do.  ::)
Title: Re: StarWarsShop.com
Post by: jokabofe on November 5, 2004, 07:13 PM
Yeah, it's lovely. Not quite a banner though. More like a poster printed in landscape.

Picky, picky.  :P

But yeah, I just called it that 'cause that's what they call it on the site. Technically, a banner it is not.
Title: Re: StarWarsShop.com
Post by: JediMAC on November 6, 2004, 03:00 AM
Well, I'm gonna have to bite the bullet and risk dealing with these clowns again, since they were kind enough to spit a few more MBNA Chrome Vader busts out on their site.  Can't pass on the chance for one of those, despite the inherent risks.  $50 beats paying $225 any day!   :P

** crosses fingers **

I wish these bastards would just offer a will call option for SoCal'ers, like EE does.  Much easier, and SAFER, to be able to just swing by and pick the stuff up.  Not to mention is sucks to spend $7 for something to be sent a half hour up the freeway...   :-\
Title: Re: StarWarsShop.com
Post by: Deanpaul on November 6, 2004, 03:32 AM

I wish these bastards would just offer a will call option for SoCal'ers, like EE does.  Much easier, and SAFER, to be able to just swing by and pick the stuff up.  Not to mention is sucks to spend $7 for something to be sent a half hour up the freeway...   :-\

... and the fact they fly it somewhere like Memphis so it can be sorted into your district for delivery.
Title: Re: StarWarsShop.com
Post by: jokabofe on November 12, 2004, 07:02 PM
So, did anyone who got a damaged Ep3 teaser poster return it and get a better one? I got mine - damaged, as usual - but the damage isn't all that bad. I'm afraid of sending a part of it back (since they make you cut it up so they know which poster you bought - why, the invoice number on my receipt doesn't work anymore?) and getting an even more damaged one in return. It really aggravates me that they can't seem to ship posters out undamaged. But to be honest, it doesn't look like it was damaged before shipping this time (like it was last time. The box/tube the poster arrived in was in great shape, only to reveal a poster that looked like it had been through the filming of the movie in Lucas' back pocket) - but FedEx seems to have a thing for delivering my packages from Lucasfilm damaged. And before that, back in April, I ordered a poster that came in a flat box. Only it wasn't supposed to be flat. (Click here (http://www.jedidefender.com/yabbse/index.php?topic=3914.msg56511#msg56511) to re-live that nightmare if you dare :) )

I just received the 3 foil posters today, but I haven't opened them yet. They shipped them flat, which I thought was pretty odd. But I guess being foil, and being thin, it was a better idea than sending them rolled. I'm almost afraid to open them, but I feel that I must.  :-\
Title: Re: StarWarsShop.com
Post by: SilverZ on November 13, 2004, 02:29 AM
Got my replacement yesterday, checked it out today... and it's OK. Phew! So that was about a 6 day turnaround from my mailbox to a new one. Not too shabby. Packed exactly the same, but this time without some smashing being done to the inner tube at SWS. Makes all the difference.  ::) But I have a good poster now so they are off my ****list for the moment.

Funny little side note, my friend had his 3oth birthday party last night and his girlfriend threw him a Star Wars party, complete with circa-1980 ESB tablecloths and party favors. I used the damaged ROTS poster as wrapping paper for his present.  :)
Title: Re: StarWarsShop.com
Post by: JediMAC on November 25, 2004, 12:14 AM
I surprisingly have some good news to report on these guys today...

Just got my GG Chrome Vader bust (along with it's respective delivery confirmation e-mail) today.  The box was in good shape at least, so that was a good sign.  It's got "Please Handle With Care - Fragile" stickers on it, and the bust was double wrapped in bubble wrap, with a construction paper type of material filling in all the gaps.  Pretty well packed overall.

Opened it up, and everything looks to be just perfect.  So score one for SWS.com (for once)!   8)
Title: Re: StarWarsShop.com
Post by: JesseVader08 on November 25, 2004, 02:31 AM
My busts were shipped very nicely as well.  I'll give them the benefit of the doubt and say that they are learning from their mistakes.  You can see that these were pretty safe in the bubble wrap and styrofoam pieces.  Two thumbs up here!   :D

(http://images.snapfish.com/3423%3B3%3A%3B23232%7Ffp63%3Dot%3E2336%3D98%3B%3D8%3B7%3DXROQDF%3E232369232%3B5%3A6ot1lsi)
Title: Re: StarWarsShop.com
Post by: jokabofe on November 25, 2004, 02:34 AM
Yeah, they get on "streaks" where stuff gets shipped by the smart people, and then there are streaks where stuff gets shipped by the monkeys. And believe me, I've gotten packages from both. And the monkeys can't pack for ****.
Title: Re: StarWarsShop.com
Post by: JediMAC on November 25, 2004, 02:36 AM
Wow, you even got styrofoam peanuts Jesse?!?   :o  That's not fair!  I just got paper (and bubble wrap).

Oh well, let's hear it for the monkets!  Job well done, for once...   8)
Title: Re: StarWarsShop.com
Post by: jokabofe on November 25, 2004, 02:40 AM
Yeah, my Vader will probably come in an empty box, and be crushed to bits. Although I will admit that they shipped Jango pretty well packed. But that was a few weeks ago, and I'm sure the monkeys packed my Vader bust today, not the intelligent person who packed Jango. I think this next shipment is the "bad" one, since it seems to go good, bad, good, bad, good, bad, etc when I order from them. Trilogy DVD Banner - good. Episode 3 Teaser poster - bad. Chrome Jango bust - good. Chrome Vader bust - bad.  :'(
Title: Re: StarWarsShop.com
Post by: CorranHorn on July 27, 2006, 02:09 PM
So I just signed up to StarWarsShop.com and I'm already lacking faith in their customer service abilities. I went to order the Republic Commando/Lucas Family combo set and noticed I was charged $2 more for shipping than what is stated on their FAQ. I then went to order the Kir Kanos 2pack and Shadow Stormtrooper and again I noticed the shipping charge was $2 more than indicated. I made a few other sample order attempts and everyone had a higher than listed shipping charge.

I've sent a couple of inquiries to SWShop but have yet to get a response.  The stated shipping charges can be seen Here (http://shop.starwars.com/faq.xml#shipping12), and while I know charges can be subject to change, it seems a bit fishy that there is no listing of change nor a response.

Has anyone else noticed higher than listed shipping charges when ordering, or has this just slipped on by?
Title: Re: StarWarsShop.com
Post by: Jayson on July 27, 2006, 02:17 PM
I didn't notice it until now. I'll be interested to see the response you get as I purchase from them all the time and have probably been getting screwed as well.
Title: Re: StarWarsShop.com
Post by: CorranHorn on July 31, 2006, 07:58 PM
I didn't notice it until now. I'll be interested to see the response you get as I purchase from them all the time and have probably been getting screwed as well.

Well unfortunately, I've yet to get a response. I came across this phone number... Lucasfilm Online Customer Management - 1-415-623-1000 so after several email attempts I'm trying this instead. We'll see what they have to say for themselves as it could be a huge issue where they are overcharging tons of people on shipping.
Title: Re: StarWarsShop.com
Post by: CorranHorn on August 11, 2006, 08:20 PM
Well calling the phone number wasn't much help, I was constantly re-directed to someone's desk phone and only got their voicemail. No messages were returned. I did get a response almost 2 weeks later from one of my emails saying they have corrected the shipping charge error. But that wasn't to my order, as they haven't been fixed, so they must have fixed whatever software glitch they were having that caused all of the overcharging. I've asked them to fix my orders, but still no word back from them. If you've ordered from SWShop lately, I'd check to see if you've been overcharged on shipping and have them fix it.
Title: Re: StarWarsShop.com
Post by: CorranHorn on August 20, 2006, 12:29 PM
Thought I'd give an update. SWShop did fix their shipping charges for new orders. I discovered this by placing new orders for the same items I had already ordered and the shipping rates were appropriate for the total costs of the items. However, my initial orders have not been been fixed and you can't cancel orders without contacting Customer Service, so I can't even place new orders and cancel the old ones. Quite frustrating, this is looking to be the only time I'll ever be ordering from SWShop.
Title: Re: StarWarsShop.com
Post by: CorranHorn on August 26, 2006, 05:39 PM
Well after a half dozen emails and several un-returned phone calls, SWShop finally fixed the shipping charges on my order. I don't know if it was my last email indicating I had almost no confidence in their service, but it took them well over a month to get it done. Suffice to say, I'll only be making future orders with SWShop if it's absolutely necessary.
Title: Re: StarWarsShop.com
Post by: Jeff on July 15, 2011, 04:56 PM
RIP StarWarsShop.com (http://starwars.com/shop-notice/index.html)
Title: Re: StarWarsShop.com
Post by: Jayson on July 15, 2011, 05:04 PM
RIP StarWarsShop.com (http://starwars.com/shop-notice/index.html)

Nice of them to do so right before SDCC.  ::)
Title: Re: StarWarsShop.com
Post by: Jesse James on July 15, 2011, 05:32 PM
Hopefully Hasbro Toy Shop steps up to the plate on all the future exclusives.

SWS was so grossly overpriced generally, I can't say I'm totally shocked, but it was a nice outlet for the exclusive stuff.  So it'll be missed, yet at the same time it'll be forgotten quickly for a lot of other stuff.  It's like the Kay-Bee of online only sales.
Title: Re: StarWarsShop.com
Post by: Rob on July 15, 2011, 06:34 PM
RIP StarWarsShop.com (http://starwars.com/shop-notice/index.html)

Nice of them to do so right before SDCC.  ::)

Better than to fold right after and have to cancel orders everyone was counting on.
Title: Re: StarWarsShop.com
Post by: Diddly on July 15, 2011, 07:43 PM
Can't say I'll miss them, as I maybe ordered two things from them. Echoing all the previous comments, hopefully it doesn't make the convention exclusives harder to track down.
Title: Re: StarWarsShop.com
Post by: Phrubruh on July 15, 2011, 08:13 PM
Harder to track down? No.
More expensive? YES!!!