Well calling the phone number wasn't much help, I was constantly re-directed to someone's desk phone and only got their voicemail. No messages were returned. I did get a response almost 2 weeks later from one of my emails saying they have corrected the shipping charge error. But that wasn't to my order, as they haven't been fixed, so they must have fixed whatever software glitch they were having that caused all of the overcharging. I've asked them to fix my orders, but still no word back from them. If you've ordered from SWShop lately, I'd check to see if you've been overcharged on shipping and have them fix it.