You know, I'm not normally a complainer (well, at least when it comes to anyone but Hasbro), and I'm certainly glad to hear that some people's orders seem to be going through okay, but as far as I'm concerned, I've just given up with them for now.
I placed my order on March 10th for a single Kermit. I got the email confirmation and everything was fine. Then as we all know, everything fell apart. I got the phone call from someone at LFL or whoever asking for my address to send the patches and GC to. I asked him if I would need to retain my original email confirmation for when the site opened back up and he *assured* me that I could go ahead and trash it, since the order number would no longer be of any use anyway.
So, you can imagine how I felt on Tuesday afternoon when word got out that the March 10th orders would be honored but we'd need our original order number. Within five minutes I had sent the CS team an email explaining my situation and as of 5:30 PM ET today, I had yet to receive a reply, even after resending the email last night.
Now, I will take some blame in this, since I did delete the original email and kept no record of my order number. I will not take full blame for having done so, since I was told by an official representative on the phone that it was not necessary to hang onto it.
The problem I faced up until I threw my hands up in defeat was the fact that the March 10th orders would only remain valid until 9 AM PT tomorrow, and since they have not emailed me my original order information, I'm just out of luck. And since my workplace has my email site blocked, I wouldn't be able to check my mail anyway, even if they did suddenly decide to get back in touch with me.
The decision I came to was that I didn't really need a Kermit in the first place (which, honestly, I didn't; I just grew up on the Muppets and SW and thought it was cute) and there was nothing else there within my price range that I would even be interested in. With the continuing problems others were having in addition to my own problems with their site and its associated flaws, I just didn't see the point in even worrying about it anymore.
So, there's a 50 dollar gift certificate in my desk drawer here that will hopefully get used before the expiration date. I say that because I'm not going to be ordering from SWShop.com again until they get all the bugs worked out, because even after a month of testing and retesting, they still haven't figured out how to do things properly. Like I said, I'm glad that many of you had things work out for you, but as for me, I'm completely indifferent to them at this point.