Yeah well I'm about ready to kill someone down there.
Here is what they sent me:
Dear Customer,
Thank you for your inquiry. Unfortunately we had to purge all log in information
from March 10th. Please re-register on the site to place your order. Please let
us know if we can be of further assistance. And yes your original order will be
honored.
Sincerely,
Christine
Customer Service
StarWarsShop.com
Yeah, thanks
And here is what I sent them back:
Thank you very much for the response. It is, however, no help at all.
While I understand completely that I have to reregister anew, it will no longer take my email address (this one). I tried that earlier today multiple times. To no avail. Fine, I registered with a newly created email address and it let me in. Super. Or perhaps not. When I enter my order confirmation number from March 10 it returns the statement that "The order number provided has already been processed." Frankly, no it has not. It was indeed entered earlier today, but I could not proceed to checkout. By the way, if I have to reregister anew, why is the system locking out my old email address, yet still willing to send new passwords to it? Clearly the system has not been purged so well as you suspect.
So, here is where I stand:
I have created a new email address specifically to log in, not using the one I frequent the most, thereby suffering yet another inconvenience.
Upon creating said new profile (which it seems not all users have had to do based solely on conversations on star wars collector bulletin boards/forum) I am now not able to use my confirmation number as the automated response states it has been processed. It has not. Period.
I am left with the feeling that I will not get my order originally placed on March 10th: 3 adventure Kermits and 2 green clone busts.
I have tried everything possible to alleviate the situation at my end. The site recognizes my email address, sends new passwords then summarily rejects them. I have created a new user profile as suggested by customer service, only to be left frustrated again.
I tried to order a cinemacast VAder statue earlier today, but was unable due to the above difficulties. I see they have now been removed from the front page of the site, so presumably I am out of luck on that one.
I spent five hours today trying everything imaginable to get into the site. Now I am still left corresponding with customer service. Suffice to say that if I thought I was doing something wrong, I could live with it. I suspect rather strongly that the problem is not at this end of the system, rather it is at yours and I would sincerely appreciate some assistance.
A very unhappy Brent Elliott
This is absurd. I cannot process my order no matter what I try. I lost out on the cinemacast Vader now as they are gone from the site. I cannot get my order in as it has been processed. Bull F***ing Sh!t!!!!!!
This is from two different computers with different ISPs, different sets of utilities and a complete waste of time.
I'm happy for everyone else that it has worked out, but puhlease, this is crap