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Collectibles => Gentle Giant => Topic started by: Scott on February 26, 2013, 08:07 PM

Title: Gentle Giant 12" Premier Guild Exclusive First Shot Fett
Post by: Scott on February 26, 2013, 08:07 PM: (https://a248.e.akamai.net/origin-cdn.volusion.com/owxfh.rekky/v/vspfiles/photos/80316-2T.jpg)

https://www.gentlegiantltd.com/ProductDetails.asp?ProductCode=PGM80316
Title: Re: Gentle Giant 12" Premier Guild Exclusive First Shot Fett
Post by: Jayson on February 26, 2013, 08:16 PM: Totally getting it.
Title: Re: Gentle Giant 12" Premier Guild Exclusive First Shot Fett
Post by: JediJman on February 26, 2013, 11:05 PM: Looks awesome! Kind of steep on the $80 price point though. Any chance of an X-Wing Luke sale on this guy?
Title: Re: Gentle Giant 12" Premier Guild Exclusive First Shot Fett
Post by: Jayson on February 27, 2013, 12:58 AM: It's "free" if you renew your PG membership next week.
Title: Re: Gentle Giant 12" Premier Guild Exclusive First Shot Fett
Post by: JediJman on March 5, 2013, 04:48 PM: I received notice that my account would auto-renew on Monday, but I haven't seen anything new regarding this on the site or via email. Has anyone else renewed their membership yet?
Title: Re: Gentle Giant 12" Premier Guild Exclusive First Shot Fett
Post by: Scott on March 5, 2013, 05:02 PM: Mine processed yesterday
Title: Re: Gentle Giant 12" Premier Guild Exclusive First Shot Fett
Post by: Jayson on March 5, 2013, 05:13 PM: Quote from: JediJman on March 5, 2013, 04:48 PM
I received notice that my account would auto-renew on Monday, but I haven't seen anything new regarding this on the site or via email. Has anyone else renewed their membership yet?

I haven't yet either. :'(
Title: Re: Gentle Giant 12" Premier Guild Exclusive First Shot Fett
Post by: Sir Real on March 14, 2013, 08:59 PM: Quote from: Jayson on March 5, 2013, 05:13 PM
Quote from: JediJman on March 5, 2013, 04:48 PM
I received notice that my account would auto-renew on Monday, but I haven't seen anything new regarding this on the site or via email. Has anyone else renewed their membership yet?

I haven't yet either. :'(
I emailed customer service since mine didn't auto renew either. They responded saying that some older memberships didn't renew automatically. But then they processed it manually.

So contact CS and they'll put it through.
Title: Re: Gentle Giant 12" Premier Guild Exclusive First Shot Fett
Post by: JediJman on March 15, 2013, 11:55 AM: I sent them an email on the 6th and they renewed my membership. Now, 10 days later I am still waiting for the coupons. I love their products, but this is pretty lousy customer service. I just called to ask about it in person and their customer service team isn't in yet. ::)

**EDIT**

I called again and was able to get someone this time. Even though my membership went into effect on the 6th, their system didn't autogenerate codes for me. They manually processed it and sent them right over. If you don't get your codes within a few days, might be worth a call.

Phone Number
818.504.3555
Title: Re: Gentle Giant 12" Premier Guild Exclusive First Shot Fett
Post by: Rob on March 25, 2013, 01:44 PM: Quote from: JediJman on March 15, 2013, 11:55 AM
I love their products, but this is pretty lousy customer service. I just called to ask about it in person and their customer service team isn't in yet. ::)

This is lousy? On the whole, they have the worst customer service of any company I've ever bought stuff from. Chris is great once you get him on the case, but as a whole - I feel like that company doesn't give two ***** about what their customers think.

The Veers debacle has me considering ditching them entirely.

The prices are going up... Their website is still terrible. Their automated systems never automate. The final products often look very different (or nothing like) the promotional shots... they still don't have the capability after 10 years to ship you two items at a combined rate... I could go on, but what's the point?
Title: Re: Gentle Giant 12" Premier Guild Exclusive First Shot Fett
Post by: JediJman on March 25, 2013, 04:04 PM: Yeah, I was referring to the whole process as lousy, not just the attempted call to CS.
Title: Re: Gentle Giant 12" Premier Guild Exclusive First Shot Fett
Post by: JediJman on October 3, 2013, 11:57 PM: GG: "Premier Guild Members - Boba Fett Fist Shot Jumbo Kenner Figure Pre-Orders will be Processed on Monday October 7th"

Woohoo!