Hasbro Pulse / Pulse Premium Discussion

[Nicklab]

Based on the tariff situation?  I think it's time for me to pull the trigger.

[P-Siddy]

Based on the tariff situation?

Yeah, but I didn't want to say that and have this become The Sarlacc Pit (and save Jeff the headache).

[Nicklab]

Rob beat you to it!  And it's something that's going to affect all goods produced in China.  That's not something that's an insignificant consideration.

Oh, as for placing orders on Hasbro Pulse?  I got the pleasure of trying to deal with that mess.

[P-Siddy]

It happened to you too?

I finally got an order through on the app after deleting it and reinstalling it.

Still, not reassuring if it comes to an Con exclusive but I think there will be other purchases before that happens

[Jedi Idej]

Glad you got the order thru. On your previous point, it is frustrating having the premium membership and not being able to use it.

Interesting that a re-install got the app working for you. I was going thru their website. I should try ordering again (and then canceling) to see if the problem persists on the site.

[P-Siddy]

Glad you got the order thru. On your previous point, it is frustrating having the premium membership and not being able to use it.

Interesting that a re-install got the app working for you. I was going thru their website. I should try ordering again (and then canceling) to see if the problem persists on the site.

Hopefully the order on the app rectifies the issue on the website.    I'll likely find out soon enough...

Sorry for hijacking this thread, Jeff. 

[Nicklab]

It happened to you too?

I finally got an order through on the app after deleting it and reinstalling it.

Still, not reassuring if it comes to an Con exclusive but I think there will be other purchases before that happens

Re-installing the app seems to have worked for me.  But it doesn’t explain why it was holding up an order using the website and my laptop.

[Jeff]

Sorry for hijacking this thread, Jeff.

No worries.  I moved all these "order issues" posts over here to the general "Pulse complaints" thread so hopefully they are a little easier to find if anyone else runs into the same issues as you in the future...

[P-Siddy]

Still, not reassuring if it comes to a Con exclusive but I think there will be other purchases before that happens

Well, I ordered the GI Joe Classified Crystal Ball today with no issues.  Hopefully it was just a glitch.

[Rob]

Have any of you ever returned something to Pulse?  I want to send back the second set of battle droids I ordered and have gotten no replies to two emails asking for a RMA. 

I'm also having an issue with them where I keep getting emails saying that my Pulse auto-renew can't be processed, but I also have an email saying it WAS processed successfully, but also haven't been charged.

Super obnoxious right now...

[Rob]

Separately, looks like maybe they fixed their notification emails!  I just got seven that all read like this and it’s actually clear information:

Thank you for your recent order on HasbroPulse.com.
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We understand that you purchased the following item below:
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G12425X21STAR WARS The Vintage Collection Dengar
There have been some unexpected delays and the new approx. ship date for this item is September 1st, 2025.
​
We apologize for any inconvenience and appreciate your patience!