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Joe Defender / Re: HasLab Classified Series 6” Cobra Rattler
« Last post by P-Siddy on June 14, 2025, 05:43 PM »Okay, so this the first Haslab I've backed, and I have a few questions.
My situation is a bit hectic as I'm in the midst of a move. I got the verify address email the other day and to ensure I got the Rattler, I changed delivery to the new address. Now today I got an email from Hasbro stating "Oops! Something went wrong with your order." and it stated that my payment method failed.
Okay. I thought that when it was funded that payment was immediately processed, so there shouldn't be any concerns about payment of any kind (I'm a premium member as well when I ordered, so I wouldn't think it was that, though I've got my membership has expired emails a week or so ago, though on my account it says it's through the end of the month). I haven't changed credit cards since I bought the Rattler either. Said email also said this needs to be resolved within 5 days of receipt of email, which actually means I only have 3 days since they aren't open on the weekend). I'll obviously call on Monday... it just adds to the hectic life of moving houses across town, but it's just the timing of it all.
Have any of you had payment issues before Hasbro sends a Haslab (which you have already paid for)? Any advice? This just doesn't give me any confidence in how Hasbro does Haslabs.
My situation is a bit hectic as I'm in the midst of a move. I got the verify address email the other day and to ensure I got the Rattler, I changed delivery to the new address. Now today I got an email from Hasbro stating "Oops! Something went wrong with your order." and it stated that my payment method failed.

Have any of you had payment issues before Hasbro sends a Haslab (which you have already paid for)? Any advice? This just doesn't give me any confidence in how Hasbro does Haslabs.