Clone Wars AT-TE

[DoctorPadawan]

I got a letter about legs for the AT-TE and they're sending me all six when they get them in...  Not just the center legs.  I got both an email and regular mail correspondence on it too.  Very thorough of them.

How did you contact them, Jesse?  I went to Hasbro's Customer Service website, and whenever I try to access the "questions" section on the AT-TE, nothing shows up, and there's no mention of the AT-TE replacement leg deal anywhere on the site (according to the site's dedicated search function).

[CHEWIE]

I had problems with that when I went to their site too.

[Jesse James]

There was an email link in the contact 'em area that I used.  I can't quite recall the exact steps though, now.    I know it took a little digging to get one though.

[Darth_Anton]

Nice deal with the new figures, although I'm glad not to have to worry about getting rid of them.

[DoctorPadawan]

If the legs weren't enough of a concern, I walked into my toy room to find that the top cannon missle from my AT-TE was sitting halfway across the room.  When I reinserted it, it fired again (on its own) to almost the exact same spot in the floor.  I turned on the AT-TE's electronics to see if the random launching was also going to cause random sounds, and apparently the lights and sounds on the top cannon are DEAD.  All the other buttons work fine, but the cannon is now a randomly firing, non-electronic piece of plastic.  I'm pretty saddened by this, since it's not something I can just walk into WM and buy another one of off the shelf to replace.   

I just emailed Hasbro's customer service about both the leg issue and the now-more-important noiseless cannon issue, so I'm hoping they'll be able to help me out somewhat. 

[speedermike]

I haven't picked one of these up yet.  Anyone think I should wait a few months to see if the legs have been fixed by then?

[Darth_Anton]

Even if you get bum legs, the can be easily fixed with something to wedge in the male end of the connectors. People are using either plastic tubing or smallish screws, so if you want one, get one.

[DoctorPadawan]

Well, as an update of sorts to my previous post, I just got an email back from Hasbro Consumer Affairs, and not only are they not going to send me replacement legs ("the legs are made to intentionally come off"), they're also refusing to send me a replacement cannon, as "cannons are not available separately."  They did, however, offer to send me a mailing label so I can send the toy back to them (even though I don't have the box any longer), and they would send me a replacement "or an item of equal value" when they received my item.  Given that the first/last/only time I've ever bitten on this, I didn't get the same item I sent in for replacement (I sent a TSC Vader TIE, I got back a ROTS Obi-Wan JSF), I'm definitely not going this route.

Thanks Hasbro (for absolutely nothing)!   

[iFett]

Wow...That's pretty sucky DP.  I may just leave mine in the box and call it a day now that there seems to be more issues other than the stupid legs falling off.  I wonder what kind of replacement legs are being sent out to the people they're willing to send to.

[iFett]

From Hasbro Consumer Affairs:

Hi Michael,

Thank you for bringing your concerns to our attention and I apologize for any inconvenience this has caused.

Hasbro designed the Clone Wars AT-TE with the intention to have the legs come apart and snap back together easily. However, if you are unable to use the product as intended, we will send you all six legs. Unfortunately, the legs are not in stock and are currently ordered. The inventory is expected within the next couple of months.

I am confident that by sending replacement legs, you will be able to securely snap into place and this will resolve the issue.

However, if you do not wish to wait for the legs to become available, we can offer a postage paid mailing label to return the product for a $99 refund. Please advise.

Thank you for allowing me the opportunity to resolve your concerns and I hope you enjoy your Star Wars.

Yay!   

[ruiner]

Was anyone here lucky enough to score that $60 AT-TE from EE.com?

[Brian]

Was anyone here lucky enough to score that $60 AT-TE from EE.com?

No, I just saw that this morning and by the time I went over there it was already sold out.  I had somewhat resigned myself to the fact that I likely wouldn't be able to pick this up (budget cutting and all that), but at $60 I think I probably would have ordered one.  Oh well, I don't have anywhere for it to go really anyways I guess.

[ruiner]

Just an FYI - HTS.com has this back in stock (can only assume it's the 'fixed legs' version) for $79.99 with free shipping and batteries if you use the MDCREW coupon.

http://www.hasbrotoyshop.com/ProductsByBrand.htm?BR=495&SBR=95&ID=22351

[Keonobi]

I got in the mail yesterday Walmart's big toy book.  On the first page was the Star Wars toys including the AT-TE, being played with by a little kid.  The center legs, in the catalog were not attached!  They couldn't even keep the legs on for the photo shoot!  Anyone else see this and can post a picture of it?

[JediJman]

I got in the mail yesterday Walmart's big toy book.  On the first page was the Star Wars toys including the AT-TE, being played with by a little kid.  The center legs, in the catalog were not attached!  They couldn't even keep the legs on for the photo shoot!  Anyone else see this and can post a picture of it?

I did not see the ad, but I did ask Hasbro for a replacement set of middle legs and got them in about a month at no cost.