Holy Big Hairy Battle Cat Balls of white screen pre-sold out Man-At arms mess!!!What a disaster today. This by far was the worse it's ever been.and I actually said that not too long ago. This debacle today, with out a doubt, takes the cake. Amazingly, I was able to get my order through a big ordeal. It only took 37 minutes, never received a website order confirmation after the checkout, all the while being stuck in a white screen limbo not knowing what happened & then was logged out in the process! My stomach dropped many times and somehow after all of that, I ended up with more BA's plus got a nice surprise on shipping. I feel l earned it after this experience.
Quick back ground:- I have 3 subscriptions which this is part of (2 for my Brother and one for me. )
- I usually buy a double for me unless I am not into the character, 1 to open and 1 to keep packaged.
- I have a good system for ordering where I am logged in before hand with several windows opened with quantity filled in of what I want.
- I recently starting ordering for my friend to split shipping expenses three ways.
- That same friend is on standby via phone on his computer with his checkout ready to rock in case I have trouble as a fail safe. (Pretty sad when you think about this is the extent one has to go to order toys, expensive ones at that!)
So today we are both ready at 10:50 central time to order this crap. It took a few minutes but I went down the ordering row of: BA, TJ, Stands and then MAA. No dice on MAAs, when I got to him I had the same issue of being told that he was sold out. I surmised you can get him for a fair $25 price on eBay so I opted to move on and not lose the new more in demand stuff. When I get to the checkout page I entered my promo code, it worked fine. Then I went to click the checkout......I get an error message! Yeah, they changed my CC to an old one, changed my shipping address to my old one (Which for those who read my recent post I supposedly straightened this out last week!). I then was logged out during a new White screen of Death. Somehow I was able to get back in re-enter my info twice, my cart was preloaded and I hit check out with it taking so long I never got my Matty website order confirmation and was booted off again! Luckily as that crap was going down I checked my PayPal account and it showed my order did indeed go through but at a much higher price. I checked my email and I got a confirmation email so I knew I was clear. But…...
here is the kicker,
NOT counting my x3 2010 subscriptions my total extra order need for the day was:
- 5 Battle Cats
- 2 TJ
- 3 Stand packs
- 1MAA
What I ended up with was:
- 7 BATTLE CATS
- 2 TJ
- 3 Stand packs
Somehow my shipping cost for all of that $8.60!!! So after all of that crap I made out pretty good as those extra BC's will help pay for my stuff. here is my order receipt:
It astounds even me, a former Mattel employee who knows first hand how slow they are to react, how after all this time this website is such a mess. The mental pain it causes their customers and the lost sales to the company is a formula for immediate improvement yet we see none. But just like Star Wars Collecting, we come back like the addicted abused spouse for more punishment every month!
The Matty Facebook page should be interesting to see the fall out from this.
