Got home to find some stuff I had ordered waiting for me - among the stuff was my HTS order of the Nien Nunb/Unmasked Kylo Ren/Stormtrooper Squad Leader wave.
I bought three of each figure, one to keep MOC and two of each to open - they threw all 9 figures into a box with ZERO packaging/padding in the box, tossed in the order summary sheet and taped up the box - and shipped it just like that.
Thankfully there is one of each figure that I can accept as the one I'm going to keep MOC, but if all 9 had come completely smashed, I would have been super pissed - I haven't ordered from HTS in a while, but the last time I did, I could have sworn that they put in at least SOME packaging materials with the stuff to keep it semi-protected.