Hasbro Pulse / Pulse Premium Discussion

[Ryan]

How does the $6.99 flat shipping rate work for large preorders, is it per order or per shipment / box? If I were to have combined the Throne Room Set with some individual figures expected to release a full year earlier, would I only be paying the $6.99 once, or multiple times?

[JediJman]

How does the $6.99 flat shipping rate work for large preorders, is it per order or per shipment / box? If I were to have combined the Throne Room Set with some individual figures expected to release a full year earlier, would I only be paying the $6.99 once, or multiple times?

That's a good question.  I think it must be per order.  I just tried building a new order with four items and it was still $6.99 shipping.  I can't imagine they would come back and charge you more if they shipped separately.

[Jedi Idej]

I did end up buying a Pulse Premium membership today (what's another $50 on top of $490 for two Throne Room playsets?  ). 

Glad to see I am not the only sucker diorama enthusiast looking to re-create multiple scenes simultaneously.

[Rob]

Are any of you guys having trouble with logging into Pulse?  WHen I do after I click the "I'm not a robot" thing, it says there's no such account and takes me to a page to create an account.

I was able to order from my phone no problem.

[Jeff]

I was able to log into both the website and mobile app Hasbro Pulse just now with no issues.

[Rob]

Looks like it's working for me too now.  Weird.

Forget I asked!

[P-Siddy]

I just ordered through Pulse with no issues.

Weird.  I just tried again and got this message (the same I've been getting all day)

We're sorry that your order could not be placed. This probably happened due to a high order volume or temporary connection errors. Please wait a few minutes and resubmit your order. We won't process your payment until you successfully place your order. If you have further questions, please contact us.

I might have to call them tomorrow and figure it out.  I know my card is fine since I ordered the retro set from Target earlier today.

[Jedi Idej]

Hasbro gave the landspeeder a new feature -- a cloaking device. I can't find it by any search criteria.

It was just pipelined - there's no preorder for it yet as far as I was aware.

Er. Um. Thanks. 😶‍🌫️

Weird.  I just tried again and got this message (the same I've been getting all day)

We're sorry that your order could not be placed. This probably happened due to a high order volume or temporary connection errors. Please wait a few minutes and resubmit your order. We won't process your payment until you successfully place your order. If you have further questions, please contact us.

Had an order go thru yesterday on a second attempt after seeing that message once. Unable to place a different order later that day. Still getting that message today.

[Rob]

Did you maybe try clearing your cache and cookies out?   Or try from a phone if you were at a computer…

I ordered at 12:30 yesterday from my phone with no issues.

[P-Siddy]

I tried this morning and got the same message.  Logged out, cleared everything and the same message.  I called and I guess when I kept trying again after a few minutes (like their message said), it flagged my account as trying to do multiple orders.    So the Hasbro guy said they were going to reset the account.  We'll see if that works, I guess.  Maybe I'll get these through alternative means, but since I have Premium membership, I like to use it, since I've had some bad incidences with other online retailers.

[Jeff]

On one hand it's nice they are trying to stop people from doing multiple orders when new stuff is released...  on the other hand, it's clearly not working as intended if it's stopping real orders from going through for dumb tech reasons.  Hope you get it worked out, Steve!

[Jedi Idej]

I got the message using my phone yesterday and  my laptop and phone this morning. I'll just grab from entertainment earth and call it a day.

Btw, my order that eventually went thru yesterday was for a product from a few weeks ago, not for this latest drop.

Oh, well. First World problems.

[P-Siddy]

Hope you get it worked out, Steve!

Still nothing yet.  No email regarding reactivation.  Same error message when I give it a try yesterday and today.  I wrote them an email this time... I'm patient at the moment, but if this happened when they dropped an exclusive, I wouldn't feel as calm, especially if I'm paying for the premium membership and have never ordered more than two (usually one) of an item.

Yeah, first world problem is how I'm looking at it at the moment.

[P-Siddy]

Hope you get it worked out, Steve!

Still nothing yet.  No email regarding reactivation.  Same error message when I give it a try yesterday and today.  I wrote them an email this time... I'm patient at the moment, but if this happened when they dropped an exclusive, I wouldn't feel as calm, especially if I'm paying for the premium membership and have never ordered more than two (usually one) of an item.

Yeah, first world problem is how I'm looking at it at the moment.

Got the reply, didn't really help (try PayPal, which uses the same card), so I spent my money elsewhere.  But, now I'm concerned that the next time will be the same story.

And a big part of it was some sticker shock with the deluxe offerings and their higher prices, along with trying to be a smarter consumer.

I feel I'm starting to get indifferent to stuff being produced.  Not sure if I'm just getting old (I am) or things don't resonate with me as they used to.    But talking about sticker shock, I expect the price of basic TVC figures to jump up to $19.99 soon and I think I'll really be selective or completely done then.

[Rob]

It's definitely coming soon with the tariffs.  One more reason to preorder everything that you can for now...