After the retail troubles of 2003, I have started pre-ordering my figures through them (although I'm not "technically" in the one of every fig club, I order from their non-member page currently...prices are slightly higher), but I have nothing but good things to say about them as well. I haven't received my preorders yet, but they are pretty new figures (Hoth Han, Chewie, Yoda, Younglings, Jedi Luke, etc.), but I have ordered in stock figures from them before and had great luck. They are very good about answering any questions you might have, and like said before, they will hold figures if you want them to ship together to save on shipping costs. I would recommend them, especially with the problems finding any of these figures this year. Good luck!