Mine are shipped. She was very nice and helpful. Sounds like they're just overwhelmed, but it also sounds like they're taking orders out of order and newer ones are going out earlier. Kind of an ass backwards way of doing things, but it's new for them so stuff happens. I'm not upset at this point since mine are shipping and that's all I wanted.
I'd actually not have emailed if it weren't for the stories of guys putting an order in, in November, and getting theirs. Otherwise I'd have just waited till January. So far though I'm perfectly happy with the service. Sounds like just a little confusion/gaffe. Like I said, it happens.
As for the price, I knwo people aren't happy with it, but honestly, for what it is, and how lame the character was... If this is the only way to get her, I think $25's fair. Plus taking into account the packaging, the bust accessory (I wish more Jedi came with these!), and so on... Plus mine's free shipping since I ordered with a free shipping code eons ago. $25 seems about fair for this. If they said we'd only do the Tonnika Sisters as $25 figures (each) but each came with a new/better curved bar section for your diorama, or a half of the dispenser, I'd pay that and I wouldn't even bat an eye at complaining.
Jocasta I think gets more gripes because she's a character very few were vocally campaigning for. The rest of us are just like, "Eh... ok I guess". If she were animated I'd have happily passed.